All reviews for MRCOOL Direct

Chris was my salesperson, he was super helpful and made sure i got everything i needed to get the job done.

Olivia is a pleasure to talk to and extremely helpful, Mr. Cool Direct is without question almost to good to be real, but they as are, very good and very real!
LJ

Very good help when ordering plus help with any problems. Service man was able to install in a timely manner. Did a great job!!

Actually, I thought I was contacting MrCool directly about my problem. Mr. Cool Direct replied and said they can help me. They sent the email I sent them, on to MrCool. I am hoping Mr. Cool gets back to me directly. What MrCool direct did for me was over and above what most companies would do. I appreciate their effort in helping solve my problem

Service was fast and efficient. Answered all my questions quickly. The system I purchased works amazingly. I purchased a 3 ton mini split system.

Best service and best price for MRCOOL. Very helpful with any questions about the unit and installation. Olivia was extremely knowledgeable. Thanks again!

Did some work with James Brown. If you’re ever considering his services he is definitely a stand up guy!
100% appreciate him.

James Brown has been excellent during my buying and installation of Mr Cool system any time I had a question or concerns he answered my questions in a timely and professional manor

Install was fairly simple and straight forward for someone with mechanical ability. I did have my uncle who is an electrician helping with the install. It was in a new construction application as well. If installing in an existing structure, it would be much more difficult

They were very helpful in purchasing the correct mini split for my situation. If I had not talked to them I probably would have ordered the wrong one. Cannot say enough about how they took the time to help me. On top of that they also have great prices.

Great customer service, Olivia was prompt with returning calls and messages also very knowledgeable. I’ve only had my mini split system installed for two weeks but is running fine so far.

We are very pleased with our Mr Cool from Mr Cool direct. When I needed tech support our sales person, Chris, was the one that helped us. I would purchase a unit from them again!

I bought my DIY Mr Cool from a different company. After many problems and no communication, I was awake in the middle of the night in my house, temperature at 38 degrees for the second night and I noticed a Facebook post about get a Mr Cool. Having health issues that extreme temps on both sides make worse, I am sure you can imagine my thoughts. So I posted my thoughts on Facebook. I heard from my purchasing company by messenger but we were never able to follow through or complete. Then Olivia from Mr Cool Direct contacted me. I thought she was the manufacturer. She was NOT!!! She saw my post and reached out to help me!!!! OMGosh!!! Who does that??? This company noticed my struggle and was able to help me with getting in contact with the manufacturer so I was able to FIX MY HEAT and not have another night of 38 degrees! I am so grateful!!! They didn't have to do that! I live in the South West. If they treated me like that, and Olivia was so good with me, very kind, they must be really good to the people who purchase from them!!! Thank you MRCOOL Direct for great business practices! Please know that I appreciate you very much!!!!! The manufacturer soon contacted me and walked me through so we fixed it. Again, thanks to MRCOOL Direct!

Mr. Cool direct took care of me when Home Depot continued to fail at delivering a condenser in one piece. They even answered a call after hours and assisted me the best they could with an issue. I highly recommend them.

We purchased the 36K multi split from Mr Cool direct and it is amazing! It is cooling my 1500 ft.² garage down to 73° with a heat index of 113° outside. Their support staff is also amazing helping me out after the install. Would highly recommend.

I was very happy with the service and help I received from Olivia at MRCOOL. I was worried when I found out that the order was going to the billing address rather than the service address. When Olivia became aware of the problem she got right on it to make it right. I received my order without further problems. Olivia also sent a link to check into rebates for the new system. I had a good experience and recommend MRCOOL Direct for price and service.

Jenny K is OUTSTANDING! I had purchased a 24K Condensor and a 9K multi zone head unit at a discounted price online and had a number of questions to see what I needed to make this system work. Jenny was helpful, knowledgeable and an absolute PLEASURE to speak to. Jenny made my day, I’m still smiling as I write this review. Thank you Jenny K!!

Olivia at Mr. cool direct worked very hard at making sure I was getting the proper configuration for the home that I am building. Ordering was easy and shipping was quick. I haven’t installed the units yet but so far I am very satisfied.

Great service provided by Chris
(account manager at MRCOOL Direct). With Florida summer quickly closing in I decided to do owner preventive maintenance on my two MRCOOL systems. Although both systems were operating, I thought MRCOOL Direct might provide some pointers on DIY maintenance. I thought right. In addition to being very responsive, Chris gave great advice on maintenance, parts, and warranty, (very knowledgeable individual). I did order parts that were shipped immediately and arrived within days.
In all honesty, not all maintenance on a MRCOOL is for the faint of heart, but with a few tools and a little confidence the learning experience, combined with extended system life, is worth the effort. My service pro is not threatened by my DIY abilities. Thanks Chris, I'm looking forward to summer again.

Mr. Cool, Why would anybody with the ability to read directions, have a garage of basic tool, and looking for a weekend of something more exciting than mowing the lawn, not want to take this exciting project on. I don't know why, but it was exciting and it works great! Mr. Cool direct should be your first choice, they understand the products and are quick to respond.

My experience with working with Trei in customer service has been.
A pleasant experience although I did get customer assistance. It didn't come until late in the evening. By calling the customer service number, you will only have the option to get a call back which is usually 6 to 8 hours later. If you are hoping to get immediate customer service or technical support, you will have better success finding your answer online, not through customer service.

Sincerely
William Layne