All reviews for Airtron Heating & Air Conditioning

Dustin C was very helpful, informative and professional. He let me know the next steps needed and timing to correct our balancing issues with our hearing and cooling system and what to expect from the warranty work with our builder. Scheduling was also easy and prompt. Thank you!

We had an excellent service with Dustin Cockram. I appreciated his straight forward explanations of the potential problems and detailed plan or plans of attack along with recommendations. His confidence and work ethic gave me peace of mind the job would be done well and accurately.

Had a very pleasant experience in customer service with Hope from Airtron. I usually cannot stand Dealing with people from customer service (not everyone should work with the public), but she was so helpful and polite and her patience was an absolute God send. She didn’t seem to mind i had 100 different questions. I had so much to deal with from my move and the cold weather. Will be recommending this company.

I would like to take a moment to recognize Hope Huffines for their outstanding work and dedication. Their professionalism, technical expertise, and attention to detail have made a significant impact on our team and customers.

Hope consistently goes above and beyond to ensure that every job is completed efficiently and to the highest standard. Their problem-solving skills and ability to troubleshoot complex HVAC issues via phone have been invaluable. Additionally, their excellent communication and customer service skills make them a pleasure to work with, both for colleagues and clients.

Very happy with the tune up we had yesterday as part of our payment plan. The technician Eric Conzett always does an excellent and thorough job and takes time to explain everything and answer any questions.
Very happy with the service!

Dustin Cochran came out to balance the rooms in my new home. He was very knowledgeable and share info with me about home that I was not aware of. He was also very friendly and cared about my issue. He is a great asset to your company. I look forward to working with him again.

I had an outstanding experience with my recent Airtron service call. Curtis and Orinn arrived on time, were incredibly professional, and quickly diagnosed the issue with my system. They explained everything clearly and had my system running smoothly in no time. The service was efficient, friendly, and top-notch.

I just wanted to say when our heat went out and called Airtron, I spoke with Crystal and she was so sweet and helpful. I've been a customer for about 6 months or so and they've always been so quick with getting someone out here. I recently signed for the home care plan also. Great job!

Dustin Cochran came to my home late this evening to check my unit because we have not had heat. He was very very kind, on time, and helped me with tips for the future. I am very grateful for this help today. I am also appreciative of the receptionist Hope who helped put me on the Emergancy list and found an appointment for me same day.
We have had several issues with our Airtron until but it was nice to have a helpful crew today

I recently had the pleasure of interacting with Hope, and I have to say, she truly exemplified excellent customer service. From the moment she answered my call, Hope was warm, professional, and attentive to my needs. She took the time to fully understand my issue, asking thoughtful questions to clarify the situation, which immediately put me at ease.

What stood out the most was her patience and clear communication. She explained everything in a way that was easy to follow, ensuring I understood each step of the process. Even when faced with a challenging situation, Hope remained calm and resourceful, offering solutions that exceeded my expectations.

Her friendly demeanor made the whole experience much more pleasant, and I felt genuinely valued as a customer. It’s rare to come across someone as dedicated and passionate about helping as Hope. I can tell she truly cares about delivering the best service possible.

Hope is an outstanding representative, and her exceptional customer service skills reflect positively on the company. I would not hesitate to reach out again, knowing that I would be in such capable hands.

Dustin C. was fantastic! He called ahead to let us know he was coming, which was much appreciated. Once he arrived, he quickly got our heat working again. It’s clear that he really knows his stuff, and on top of that, he was professional and thorough throughout the whole process. We couldn’t be happier with the service!

New Airtron customer in Williamson County, TN - Over the winter a few rooms felt a little cooler than others so we had Airtron take a look and balance our system. Drew, our technician was knowledgeable, courteous and professional, and even our dog liked him. Great service and will be signing up for a service contract soon!

Hope was world class at getting us speedy service! The young man who came to the house, I forgot his name, was exceptional at explaining the situation with our HVAC. Even though he didn’t have the resources to fix the issue, he assured us it would get resolved quickly. I look forward to finding out if your team can fix the issue before the weekend.

Heat went out during the coldest days of winter. Customer Service at Airtron was wonderful and sent someone out to diagnose the problem same day. Dustin C. was our tech and he was very professional and courteous. He did a thorough job of checking all the components of the unit, zoning system, thermostats, etc. He explained the issues to me in a way that I could understand. I was happy with the solution proposed since we have to wait for delivery of a part for the unit, but Dustin was able to have us up and running with em heat for the time being. Overall, very satisfied with my experience with Airtron.

Thomas Whalen, the warranty service tech, is by far, the most committed, knowledgeable, honest, and polite AC tech I've met in 35 years of owning homes. It's been a long road but I hope this was the fix that made all the pain go away! Great job Airtron!

We had a great experience with Thomas this evening, he came after hours and was so informative and polite. We will continue to choose to do our business with Airtron because of the great service we have received. Thank you so much for coming out so late, Thomas, and helping out over heated family.

April 25, 2025

Yesterday, Airtron provided the Spring Tune-up Maintenance for our outdoor package Dual Fuel Air Conditioning Unit. The Technician was Eric Conzett.

Eric arrived on time. He was very professional, technically sharp and competent, and had a very pleasant personality. As I watched him and talked with him, it was apparent he's a very detail oriented technician and I couldn't have been any more pleased than I was with the great job he did in servicing the refrigeration and controls side of our Unit.

I'm hoping to have him back from Airtron to provide our Fall Tune-up Maintenance.

Mike Dennison
Murfreesboro, TN

Nothing will put you in a foul mood faster than your air conditioning going out on the hottest days of summer. A call into customer service led me to talk to HOPE.

Her voice and demeanor will literally give you HOPE that things will be normal soon.

She took personal ownership of our situation, and followed through until the job was done. These days, it is rare to find a truly exceptional customer service agent like Hope. She does an amazing job and I hope Airtron understands and appreciates what they have.

Dustin C.came to my house today and helped me with setting up the app on my phone and with setting up the thermostats both upstairs and downstairs. He explained it to me so I understand how it works, and is also putting in an email to management regarding my warranty to correct the fan that is bowed above the stove. He was very friendly and helpful; set up the Airtron app on my phone for me, since I was not able to connect it myself. He explained how the system works here so I have a better understanding. Thank you Dustin!! I recommend Dustin C. for your Nashville Airtron service needs.

Nick and Jose helped me out today. They did a tremendous job replacing a part within my unit and adding more Freon to my system. They were professional and kind in answering my questions.

I am a new Airtron Nashville customer. The first day I tried to use my air conditioner it did not blow any cool air. I called Airtron and they made it out the next day. Dustin diagnosed the problem within 10-15 minutes, corrected it and was on his way when I ask him to look into a rattling sound. He crawled back under the house another two times in order to figure out the rattle and fixed that as well. He was very professional and polite. I was very pleased with the service I received and was a happy camper when he left. I highly recommend this company and kudos to Dusting for his excellent customer service!!