All reviews for Red River Waste Solutions

i have had nothing but positive interactions and great service from Red River. Our weekly collector is so professional and so friendly. He goes above and beyond to provide great customer service. If we have a question, he jumps out of the truck to speak, rather than sit up in the cab and yell over the motor. The last two weeks, we have been late getting our dumpsters down, and rather than a scowl, we were met with a smile and he jumped out of the truck to assist. The only time I ever missed pickup was once during a holiday week and I had not read my email where they informed us of the holiday schedule. Strong work, Red River Waste! Your service is appreciated and kudos to a great associate.

The young men who service my route in Bellevue are always efficient and do an excellent job, but more importantly they are always kind, thoughtful and friendly! They never hesitate to greet me with a smile and a wave if I'm outside and have even gone above and beyond what their job requires. A couple of times I have forgotten to put out my garbage containers on trash day and instead of passing us by, they retrieved the container from beside my house so we wouldn't have to wait another week to have my garbage picked up. I wouldn't hesitate to give this company my highest rating and I'd happily recommend them to anyone. Also, what little dealings I've had with the office staff has also been very pleasant & professional, so it seems this company really aims to please in all aspects of their business.

What a great experience! I had to fire my last trash service for being unreliable...in contrast Red River has been amazing! The truck driver was in my neighborhood and noticed that my old trash company had not picked up as they were supposed to...he VOLUNTEERED to take my trash for free 1 time if I would give the office a call and find out the rates. I did, and have been very happy ever since. My trash is not something I want to spend time worrying about! Red River Waste is the "Easy Button"! Love these guys!

I switched to Red River Waste Solutions after our trash service were raising their price. I called around to different services and they were the best price. I love that if you forget to put out your trash they will get it for you, which is unheard of with other places. I think we've only forgot to put out twice. I also appreciate they option of them picking up a big item once a month. I enjoyed their service so much I told my parents about them and they switched also.

Switched to Red River after getting lousy service from another company that has since gone out of business. There were a few hitches as Red Rivers business grew a little faster than I think they were prepared for. A couple of weeks in a row, our trash was picked up a day or two late. However, they were good about calling ahead and letting us know about the delay. Since then, no problems. Trash is picked up in a timely manner and on the correct day. Overall very satisfied with the service.

We had a bad start when they changed over to the trucks to pick up the trash with a mechanical arm. We canceled our service and then decided to give them a try again. After several phone calls, we feel like we are on the right track. Jennifer, that works in the office was very very very helpful! I am believing that they are trying to get all the kinks worked out. I think they have some good systems in place to ensure that.

The service definitely did not start out as was stated by the company. There where several weeks of missed pickups or pickups a day or two late. Now after they've worked out the kinks from switching trucks, I feel they're getting more consistent. The staff is always friendly on the occasion when I do call in and I'm glad I've stuck with them.

We had this company for about three and a half years. No major issues but a few annoyances over that time. The kicker was how they ended our service though. They Robo-called to say they were changing our pick-up day. A few days later we got a flyer saying they were picking up our cans and terminating service with no explanation. When I called to see which one was actually going to happen, they apologized for the confusion and said that our day was simply changing but our service would remain. A few days later, they showed up without notice to pick up our bins and terminated our service. No explanation, no apology, no nothing. We have a new company set up for next week and are happy to see way better reviews of this new company. I'm sure we'll be much happier with our new service!

Prior to the past 6 months we received good service. However, the past 6 months the service has been horrible. We have made several telephone calls only to be lied to and referred to voice mail messaging systems to leave messages for return calls that are never returned. At one point, our garbage wasn't picked up for 3 full weeks in a row. How ridiculous is that? Pick up remained here and there for several weeks. However, the last few weeks it has been relatively stable and weekly once again. Perhaps they are back on track again and I am glad I hung in there and supported this company during a difficult time. After all, we all go through rough tmes from time to time. I just don't believe in kicking anyone when they are down. You have to help them up! Treat others the way you would want them to treat you. Lila R

This company was a good company, I don't know what happened, but they started missing pick-ups and then I get a letter in the mail that they can no longer service our area. They state in the letter that my refund was a certain dollar amount, I checked my records and found that they had a book keeping error because I know that they owe me for another month. The lady said that if I produce the records they would review and I should see the extra month payment within 45-days. Maybe someone else got credit for that month, I don't know, or their books are being tampered with. Either way, I would be careful when using them.

Signed up and paid for a year of weekly pickup service Aug/Sept 2016. Since then there have been at least 2 months of missed pick-ups. 4 weeks from Thanksgiving to Christmas my pickup was missed I had to call at least 3 times before anything was done. From that point service was done regularly until late February early March when I was missed for another 3 - 4 weeks in a row on my regular day and I had to call in to get them to come back out to pickup my garbage. When service is done it is fine but if for some reason I seem to be on a regularly missed route or address.

I wish I could give zero stars. We just cancelled our service yesterday after my trash has been sitting on our curb since Sunday night. Pickup is supposed to be Mondays. This is the 3rd time in 2 months that our trash has been out the night before and not picked up. I’ve tried calling them numerous times and they either do not answer or return calls or if they answer they are rude and unhelpful. It’s Friday afternoon and our trash is still sitting on the curb after I was reassured that someone would be by to get it by Thursday. We will now be serviced by Hudgins Disposal and Waste.

This service is the worst trash service I have ever experienced. My trash is due to be picked up on every Tuesday. Guess what?!...it never happened! Called Wednesday, I get told they are running behind and it will be picked up..and again, never came. Thursday called again and the same crap and the same old story...Friday, rolls around and guess what?! Nothing changed. I'm tired of paying $39 for every 3 months just to be lied to. This company is a joke and I strongly recommend not using this service. If I had an option of not being able to give them a star, I would not even give them one! Very poor service and they can't keep their word. I'm done with this!!!

Horrible customer service. Setup service 3 weeks ago, the representative seemed annoyed to setup a new account. Finally had them pick up for the first time scheduled for Monday. The following week scheduled for Monday has yet to pick up, it is now Thursday. My entire neighborhood who has the same service hasn’t had theirs picked up as well. Called several times and left messages and no response. I will be switching to Hudgins Disposal today.

I wish there was zero or negative star rating because this company doesn’t even deserve 1 star rating. Bottom line is if you want a company that skips trash pickup on regular bases & doesn’t respond to email or phone calls then this company is perfect for your needs otherwise find a good and reliable company that values and appreciates your business. That is what I did & I fired this company.

Huntsville City went from weekly recycling to monthly recycling this year, and switched from waste management to red river waste solutions in the process. This company is totally unprofessional and doesn't care at all about how their drivers behave. Our recyclers dump recycling all over the road because their truck is already full by the time they get to our home on their route, and they make no attempt to pick it up, running over it causing explosion noises (sealed 2 liters), so you know they know. Turn around at the end of the street and come back the other way, look straight at the mess they made, and just keep on going anyway. Drivers just sit in the truck on their phone the entire time they are on our street, oblivious to the mess they make.
Call the company, tell them what's going on, they offer to send them back out to pick up, but that's it. Don't offer any apologies or remorse or care that their drivers behave this way.
Most people have more than one bin worth of recycling in a month, and they make no attempt to pick up excess recycling. They also no longer accept glass bottles or pizza boxes...which just seems ridiculous. All carboard has to be broken down and then also cut down to below a specified size limit, which is smaller than an average Amazon box. Just frustrating to be paying the same amount for less than 1/4 of the service we once got.
Update: The route manager stopped by and offered condolences, but said he can't really do anything about the other drivers behavior. So some people care, but that is just not generally the vibe you get from seeing or interacting with this company.

Labor Day- Holiday No Trash Pick Up. Completely understood.
We placed our waste can out the next day and waited and waited for days and no pick up.
I called on Thursday 9-8-16 and the person told me they picked up on Saturday BEFORE Labor day.
We didn't get the memo nor did my neighbor down the street.
There was no memo on July 4th and they picked up two days later.
What a crappy way to do business.
We cancelled our service. However, I realized that we have paid them for 3-months. Probably will never see our refund.

They have been picking our trash up on Tuesday's for a while. Then they made an announcement that all customers in Davidson County would get Tuesday pickup. Since that time they have missed 3 Pickups out of 3 (they came out late last week after we called). They also want the trash out by 6am which is extremely inconvenient, especially since they don't feel obligated to pick it up. They have no problems collecting payments in a timely manner but seem to have forgotten they have obligations. We have lived in the same location for 18 years and maybe had the trash missed 5 times. Maybe Red River needs to realize they are in a service business

My garbage has not been picked up in over 2 weeks, and this is the 2nd time this has happened since I started your service in December. When I first contacted your office to begin service, it took numerous calls to make it happen. At one point, my can was "repo'd" -- with garbage still in it -- because your employee had the wrong house. After I called the office, the can was brought back -- still with the garbage in it. I will say that the customer service rep I spoke with at that time was super nice and super helpful, so I would give her 5 stars.

I watched the driver hit my mailbox With the forks that pick up the trash cans because he accidentally left them out while driving down the road. My wife called several days in a row and kept being told they would send a supervisor out that day to assess the damage. It’s been five days And now we can’t even get anyone to call us back or answer our phone calls. I can’t get mail until it is fixed they’ve hit my fence and my mailbox once before this year and I just fixed it myself rather than dealing with the hassle involved in having them do it . I am tired of fixing damage caused by this company if I had a choice and they weren’t city contracted I would fire them and Hire another company. I do not recommend this company if you have a choice.

We loved our previous company, S & K Disposal, but unfortunately things quickly changed for the worse when they were bought by or merged with RRWS. Service changed from back door to curbside without a reduction in price, which was 40% than a competitor for the same service. They missed our pickup, couldn't be reached by phone and wouldn't respond to email or the customer service form on their website. Very happy with their competition but sorry for Scott and Kay as they are good people.