All reviews for DRB Group Austin Division

Cal was absolutely great. He went above and beyond. We really appreciate it. We’re very happy with our Brightland home.

Great people

Earlier this year we purchased a Rosewood home in the Carillon community and have enjoyed living in it so far! Lillian Pham our sales counselor and Austin the construction manager were extremely helpful and made our experience seamless.

Our family moved from Florida to Austin and were looking for new homes. When our realtor showed us the community of Carillon.We fell in love with the community and with Brightland Homes. Lillian Pham was
without a doubt so professional, and personal with us! We had specific needs and timing issues and she worked with EVERY single one of them! She showed us the models that were in accordance to what we needed and we decided to choose the Oleander model. Austin was great! As we had to close while we were still in Florida, our daughters took care of the final walk thru and he took the time to explain EVERY single detail. Since we moved in we have not encountered any issues with the house. VERY happy we chose Brightland Homes and had the opportunity to work with such professionals! ❤️

My family and I moved from NJ last year to Austin. We looked to buy ready homes and we meet many builders. We thank our relator for recommending bright land builder. They are honest, detailed, responsive, and supportive. Their entire sale staff, construction, and mortgage-recommended vendor are good people. We had a third-party inspection for framing, our inspector said that this is a good build. The third-party inspector had minor comments. The brightland construction manager and project manager completed and documented all of the inspection's comments. If you are in the market to buy a quick move-in home or you want to build your own home, I recommend you work with Brightland. We worked with Melodi in Kyle, and we cannot thank them enough for making it possible for us to own a beautiful home in Kyle <3

We bought a new Rosewood model home last year (2023) in the Carillon community at Manor, TX. Lillian Pham, sales counselor at the Manor Carillon community helped us a lot throughout the process of selecting the appropriate lots, home models, incentives and anything related to purchasing the house. She has been instrumental in making us feel comfortable with the home buying process and worked closely with the construction manager, Austin and the team in delivering the home in a timely manner. She worked with us like a family member and always answered all our questions promptly. Highly recommend working with Lillian Pham and her team in buying houses at Carillon Community where you can expect prompt service with high quality. Brightland home has some great model homes to purchase from and Rosewood is one of the top preferred model in my opinion. Keep up the great work Lillian, Austin and the Brightland team.

We bought our home in 2023 in the Brooklands Hutto Community, and the entire experience couldn’t have been smoother — from closing to moving in, everything happened in just two weeks.

A huge thank you to Hailey Frey for patiently walking us through every detail and making sure we understood the process from start to finish. And a special shoutout to Len Odam, who went above and beyond to take care of fixes, touch up the paint, and share helpful tips on regular home maintenance — both inside and out.

Our one-year warranty process took some time, but every request we raised was completed. I truly appreciate the determination and commitment of Calvin Miller, who consistently followed up with the right people to ensure everything was addressed — from fixing windows and cracks to repainting where needed. His dedication made the entire process much easier and stress-free.

I had issues with the microwave as soon as I moved in and after months of back & forth with Electrolux and a lot of frustration, I reached out John the construction manager who promptly contacted several reps through email on my behalf and within days my microwave was replaced. John went above and beyond to ensure that this was taken care of, even offering to come and install the microwave himself upon delivery if I ran into any issues. Excellent, excellent communication and customer service!

***6/23/24 update****

Want to update this because Brightland has been amazing handling this since Gary has contacted me. Airtron messed up multiple times throughout this process and tried to not fix the issue, Gary and his team were not having it. Not only did he get the issues fixed, he was empathetic about the situation and followed up often.

Thank you Gary, really appreciate the fantastic customer service!

Buyer beware.

The level of incompetence with this builder is truly next level. If you seek a homebuilder that will cut corners, make excuses and never take responsibility for poor craftsmanship, look no further.

It has taken 2 years for them to finally reach out to repair a couple minor issues. They flat out refused to honor a 3rd party inspection report and shorted us on ac tonnage.
They absolutely keep trying to get me to run in circles claiming that Airtron is responsible for that system and the calculations. When you contact Airtron, they send you right back to gehan.

Take your hard earned money, and go with a builder who treats their customers right.

Since posting the comment below, Brightland Homes responded promptly. The pending claim that is covered under their warranty stipulations was addressed. The staff and personnel involved was professional and helpful.

Previous review: We purchased a home from Gehan homes with Brightland homes. We are happy with the agent who sold us the house and the personnel who worked on our house. A year later, within the Warranty time, We submitted documents regarding claims and structural problems with the house. Part of the work was done and it has been six months since no one has come. I have attempted to reach them multiple times by email and phone without response.

Brightland is OK. Biggest beef is poor home seal. I could have done a way better job. We have bugs coming in constantly. When I walked the house before brick was installed I could see numerous places in sheathing where sunlight was pouring in. They don't let you do the work yourself, and don't hold their contractors accountable enough.

My other grievance was lack of knowledge from sales person. She never gave us the attic storage upgrade option. I didn't know about it until I noticed a note on the electricians' blueprints that said "optional attic storage upgrade". At that point it was way too late to make this change. We would have totally upgraded if this was presented to us in the first place before signing.

If you use Brightland, just make sure you have every upgrade option in front of you.

We built a home with Gehan starting in late 2019. We had several issues towards the end of our build in May of 2020 and it’s been absolutely impossible to get a hold of anyone regarding our year warranty. We filled out the warranty form before school got out in May and here we are mid August with school starting and haven’t even received a response from Gehan regarding these issues. I’ve emailed, called the warranty #, called different Gehan numbers to see if I can figure out where to go from here, and still no response. We’ve talked to several neighbors that are having the same issues, so it’s obviously a Gehan issue that needs addressing. We’re super disappointed and will not be building with Gehan in the future or recommending them to friends and family.

We have lived in our new DRB home for less than 2 months and have termites. We saw them immediately upon move in and continue to see them in multiple areas. We have had 4 different pest control companies come out and confirm they are termites so I recommend if you choose DRB request your new homes wood to be treated for termites because they do not do this service for whatever reason and get in writing that they will treat the home for you if you experience termites within x-amount of days. The cost is not cheap. They will try and say the likelihood of termites is minimal but look at us and we’ve lived in the neighborhood for many years so it’s not the neighborhood it’s the fact that their homes are not treated to prevent this from happening! We even thought it was weird in the pre-drywall walkthrough that they pointed out the wood is not treated so pay attention to everything and get it treated by DRB!

While I understand that termite treatment is explicitly excluded from the standard DRB Homes warranty, the lack of support following an infestation less than two months after closing has been disappointing.

Despite acknowledging the warranty terms, my requests for a professional referral or assistance in negotiating a treatment rate were met with repetitive scripts from the construction and area managers rather than actual solutions. For future buyers, I strongly recommend securing a written agreement prior to closing that requires the builder to cover termite treatment within the first 90 days. Alternatively, ensure you have the home independently treated immediately upon moving in to avoid significant out-of-pocket costs.

The worst home buying/building experience ever. Google needs to let people leave negative stars. Read the other online reviews and BBB reviews - go with another builder. They literally lied to my face on more than one occasion. Beyond awful customer service. Once they have your money, good luck getting anything fixed let alone them accepting responsibly for poor workmanship. Your home is the largest investment you will make, DO NOT BUY FROM THESE PEOPLE.

DO NOT BUY A GEHAN HOME!! I REPEAT, DO NOT BUY A GEHAN HOME! They are by far the worst builder I've ever dealt with. I'm in the process of hiring an attorney to get out of my contract. The home build quality is terrible. The construction manager and sales staff only know the word NO. Simple issues that other builders I've worked with have no problems with, all "absolute 100% no can do". Dealing with them is like pounding your head against a wall. Avoid the pounding, DO NOT BUY A GEHAN HOME!!

Totally agree that the builder is beyond horrible. Our entire community is suffering the consequences of the cheap/ half done job these people have done. We have had tile placed incorrectly, found sheetrock and plastic in our pipes, uneven floors, water leaks, and the list goes on. Buying a new home from these people has resulted in us spending thousands outside of our new home cost. The builder will just keep giving you the run around and then never come back to fix anything.

We purchased a Gehan homes duplex in Pflugerville TX. (Cardinal crossing)
It’s been 2+ yrs and my punch list of the first month nor 11 months is completed by them. We don’t even know whom to contact. The person who was in-charge of this duty has been changed, we are not told whom will be that other person who will complete this punch list.
We had so many issues including garage door opening/closing , hot water not coming… for a brand new home we have spent a good amount of money on repairs already in 2 yrs
Very poor quality of construction.
I’ll not buy with them again for sure.

Terrible customer service. Shoddy workmanship. Lots of staff turnover. If I could give them less stars I would. Like many reviewers, we also have multiple warranty submissions that are unanswered, emails and messages go unanswered, unfinished construction is claimed to not be "under warranty", and when you ask about their lack communication they have the audacity to insinuate that you are the issue. If you make the brave unfortunate decision to move forward with them , please do your due diligence, speak to homeowners that have already closed in your neighborhood; I can guarantee you will receive feedback such as mine. Do not close unless everything is complete to your satisfaction before signing, walk through the home with a fine tooth comb, and do not trust that LOI items will be completed in a timely manner, or at all. 10 months of waiting for satisfactory completion of issues and punch list items and counting....

I used to think that Gehan/Brightland Homes was a reputable builder until I bought one of their homes myself. The home was totally rushed and the quality is not what I would expect for the price we paid. The worst part is that we have submitted numerous requests and warranty tickets and they won’t even respond to us. It’s been over a year now and some of these items were noted at MOVE IN! It’s completely unacceptable and unprofessional.

If Gehan can call themselves "home builders", then I am an "astronaut". I purchased one of their new construction homes in April, 2020, and not even a handful of the warranty items have been completed 10 months later out of the dozens that were submitted. Their project management carries the banner of being entirely unresponsive. In the rare instance that you do get a response, it is far from professional. Folks: do NOT sign the purchase agreement because once you do you will never hear from them again. Their house was by far the biggest purchase regret of my life. I am not being dramatic. I repeat do NOT purchase one of their houses or you will find yourself on here leaving one star reviews sooner rather than later.