All reviews for Austin Contractor Services

excellent

GOOD company.

Very good customer service

Great classes! Very welcoming environment

Great place to deliver, nice people, I got there early and they took me,

Called Victor he let me come in a day early...then fork driver is fast thumbs up

Mike just left after replacing the electric switch and hard wiring the ignitor for my natural gas fireplace. Mike explained what he was doing and the reason why he chose to hard wire the ignitor. He patiently answered all of my questions so that I would be able to clean and maintain the fireplace in the future. Michelle and Mike were pleasant to work with and I know who will be called if I have any other issues with my fireplace. Thank you so much for the exceptional level of service that you provided this week. BTW, my home is almost a year out of warranty and ACS did not charge me for this 15 minute service call.

Justin from Austin Contractor Services just made my day! Justin was servicing a home across the street from my daughters house when I went outside to search my car for 2 checks I had written. Justin asked if I was missing something and handed me a rain soaked check that had apparently blown out of my car. He then helped me find the other one in the drain across the street. What a super nice guy!

I called every fireplace outfit there was to help me light my fireplace. All of them said that they wouldn’t service it unless I purchased from them. Finally a gentleman called me back and told me to call Austin Contractors Services. To my surprise I spoke with Ted who agreed to send someone out. Thank you Ted and Ryan!!! David came to my home an fixed my fireplace in 10 minutes!! He knows what he’s doing and had the fireplace up and running. I highly recommend this company. Fireplace and Patio wanted me to buy a whole new fireplace which would have been thousands of dollars. David found a dead bug in the pilot that was clogging it from being lit. Bravo team!!!!

No over night ,gates get to be closed by 5 pm.
No room outside the road. It’s residential road.Get a spot if you going to be late, before arriving. Early morning their trucks all
Over the lot give a them time to get to their destination as well . Good people Easy in and out.

I recently used Austin Contracting Services to provide warranty work on a home I had built four years ago. The linear fireplace that they had installed quit working, and our builder contacted the company for me. Our fireplace repairman, David, was unequivocally outstanding. He came out three times within a month after diagnosing the problem, then finding out the new replacement that was ordered was defective, and finally getting the fireplace to start after his persistent troubleshooting. David was doggedly systematic and remained dedicated to fixing the problem, taking it almost personally when the first attempt to repair it (through no fault of his own) failed. This is quintessential extraordinary customer service and for this above all else, performance such as this will ALWAYS be five-star in my book. Thank you David and thank you Austin Contractor Services. Bravo Zulu!

Heads up. The street that the business is on is a narrow country road requiring a button hook to turn onto the street. I made it to my appt a day early, simply because there wasnt any truck parking on my route. The ppl were friendly enough & they only took an hour to unload me. If you're delivering insulation the docks will be on the 2nd right & you'll be able to do a sight sided back.

Very slow when they are unloading the trucks

Some good some bad from a truck driver making a delivery. Nixon drive is tight and if traffic is heavy would be hard to make the button hook to get in and there's next to no truck parking in the area but neither of those things are the fault of this company but things to keep in mind. It was pretty busy when I got there (7:00 for a 7:30 appointment) and I had to wait for all the small trucks and another semi to go ahead of me. Everyone I talked to was really nice. You will have room to straight back into one of the two docks to used to unload. I didn't get out of there until 10:30. No clue how long my trailer was empty before I went and checked, I had to track down the forklift driver whom again was really nice, to get my paperwork so I could leave. No idea what happened there, maybe he just forgot to get my attention or give me the paperwork when he finished or maybe it was just odd timing and I peeked in the back just after he finished? IDK.

Takes too long to unload, kind of tight, be safe drivers

Get no response.

Slow to unload tight area and blind side backs

Very rude to work with. Unprofessional and leaves job site a wreck. Good luck to the unfortunate person who calls them next.

Just watched a road rage incident with one of their service vehicles. Can’t imagine trusting people with that temperament in your home!

Their trucks are a nuisance on the road. I have personally seen them run cars off the road and harass drivers. Speaks volumes of their character.

One star because the people here are nice,but otherwise management needs to manage this place way better,one forklift to unload 4 trucks.and when I asked where is the forklift guy they say he went to eat breakfast at 8:30 am lol,
😂 this is ridiculous,our time is valued too,once am unloading here I need to drive to Dallas to pickup a load and you guys making me very late with this kind of stupid management