All reviews for LandCare

By far the best Landscaping Company in Austin. Wouldn’t recommend anything else.

Our service has been great. Had a few time conflicts but all was resolved with the professional staff. The results on our lawn are most rewarding. We were so happy to see the trugreen man knocking at our door. Wonderful results

My lawns looks really plush and is filling out nicely. Right now the grass is turning a bright green as opposed to a dark green. My yard was aerated for the fist time ever and I thing that is making a difference. The specialist has always shown up on the scheduled day and appears to performing his job well. So far the value is good for what has been applied to date. My only concern is the color of the grass.

I am not at home when the specialist is at my home, but I have noticed that the grass on my lawn is always thicker and more lush than neighbors in the neighborhood. I have also notice that I do not have any weeds in my lawn. The specialist always leaves a notice on the door that he has been there, what he has done and what I am to do for improvements. I also love the 10% pre payment. It saves so much time.

The appearance of our Lawn has improved 100% since signing up with TRUGREEN. I believe the best deal is for a whole year at one time. What I really like is the fact that the service specialist's are professional and can answer any questions we might have. I like the scheduling service because you do not need to be present all the time. However, you can tell they did a superb job and they always leave a completed form on what they do. I can upfront tell you that the price we paid is paying off. I am always being asked what I do to my beautiful lawn and I say it is because of the Professional Team at TRUGREEN. We really never thought are Lawn would look so healthy and beautiful.

After recent historic flooding in South Texas, our lawn was beautifully green! Anyone that lives in Texas knows this is not a common event due to drought and heat. With that being said, with all the rain came an enormous amount of weeds! When Tom came out on our scheduled service day, we discussed my concerns in depth. He identified the problem, explained the proposed solution thoroughly and made sure to address any additional concerns. Three weeks later I am thrilled to say, 99% of the weeds are history! I cannot express how well this man represents your company. It can be a blazing hot Texas day, he shows up with a pleasant attitude and a smile on his face. He definitely has great knowledge of his job. There is not a weed, grass, etc. that he is unable to identify or can't offer a solution to. He goes over & beyond to make sure we are satisfied. My yard is his canvas and he takes such pride in caring for it. So, whomever may be reading this survey, you have a true asset in Tom. Take time to recognize his hard works and send him our gratitude please. My husband and I work in our yard quite often. Whether it's planting new plants or flowers, we love having a beautiful lawn. You wouldn't believe the amount of compliments we receive!! Walkers, runners, even neighbors driving by, stop to offer compliments. It's an awesome feeling! I definitely recommend and acknowledge TruGreen and the results we've had with your service. I explain it's a budget friendly way to keep your lawn looking beautiful and healthy year-round! In closing, thank you. Our lawn is a completely new lawn compared to when we started your service a few years back. We even received a letter from our Homeowners Association telling us how beautiful our yard is!!! Now, if only we could get everyone in this neighborhood signed up with TruGreen!

By the way.. This place deserves a million stars! And this is why! I walked in to that property NOT AS A CUSTOMER AND IM STILL NOT ONE!

The reason is this!! I stepped in to ask if I was allowed to be inside this property! The door was locked and I knocked! The person that open the door! Not only was beyond kind!

He tells me of course you’re allowed! After I ask I have my back pack and my Gatorade around the corner because I watered rest since I was walking!

The person not only said you are welcome! And offered me the place where not only I felt rested! But said this!!

We treat people like people and not as a Number or a customer!!!

And THAT ALONE
IF THIS PLACE GAVE ME CONFORT/ I also asked politely!

And he not only gave me confort

He made me feel special! And if this company can make a non customer feel special

How much more of you become one!! ♥️🙏🏼☝🏼

Diego Rodriguez Jr
✍🏼✍🏼✍🏼✍🏼✍🏼
🌟🌟🌟🌟🌟

We have had partnership and relations with LandCare from the time it was True Green, for our community. we worked together and made our community great looks. The field people are great, and management WERE great until the Austin Management was changed in 2020. Since the new management took over, the responsiveness, trust between us and ethic on pricing and billing for added services depleted. As per our homeowner's suggestion, the new management is inexperience. They promised to provide monthly walk the community and make sure services are provided, it never happened. For simple irrigation repair suddenly their material price & labor hours increased by 3-4 times. And when we asked for clarification, their final answer "that is the price" and no detail provided. Again, their field crew were great but dealing with this new management, forced our HOA to look for another Landscaping company.

Very poor management, got fired for borrowing a gas container very unprofessional team leaders .

Love the 7am leaf blower alarms from this service.

Weeds weeds weeds.
Service did no good.
Services came 2 times in 2 weeks, charged each time. We did not sign up for that frequent service,
Cancelled, they continued to come, and claimed we did not cancel. Cancelled 5 times
Tired of them playing stupid.

Landcare provides poor service for Cibolo Canyons. They are under contract to mow, weed, trim bushes, etc. They mow and edge but thats about it (often late or missed weeks), and never preform the other services they are supposed to do.

overall HORRIBLE CUSTOMER SERVICE. multiple calls needed to get things right in regards to when they would come out, etc. we have dogs and a busy schedule and needed them to work with us on that. they agreed, but then on the day that we decide, (which was a Friday),several times they came on a different day. we re-addressed the issue, and were assured that it would not be a problem. the last visit that we had with them,(27th of march) they had the technician call and let us know that they would be by between 2-5 that afternoon; sounds good. dogs were out in the am and would have them back in by two, and I even planned to be home in case there were any issues. WELL, didn't realize the technician was on Eastern Standard Time and not CST. he comes at 1pm, CST. I was home by 130p. He left the usual letter saying that he treated the front yard, did not treat the back because of the dogs and left. I was furious. called up the #, demanded to speak with a supervisor; was initially told that "they could not be bothered during the lunch break or meetings, etc................". Finally Trinity,(the supervisor), got on the phone, sympathized with the issue, supposedly sent a text to the technician, telling me that he would be in contact with me THAT DAY, to verify when he would be coming back that same day, to treat the backyard. I said ok. Well, what would you guess...........no technician, no call, no nothing. Still upset, I heard nothing over the weekend, gave a call on Tuesday, not hearing anything on Monday, and decided to cancel the service, but wanted a call back. The Representative could only tell me that they could put in a REQUEST for a call back in 24-48 hrs. What a joke, in regards to Customer Service. For such a large company, it surprises me that they cannot get lines straight and give a call back to remedy the situation.

Used Trugreen for about three months with every scheduled appointment being rescheduled. The products these use work great, it's their lack of customer service that led to me cancelling my services with them. If you call and have to reschedule you don't reschedule someone at your convenience, you should make them the top priority for the next day. After it was rescheduled (about five days later) I received a call the day before my scheduled service like always, the next day came and they never showed. I even received a call that day saying they would be out to my house and still no one showed. I would not recommend Trugreen at all to anyone.