All reviews for Creative Comfort Solutions

We came back from vacation and our AC was out. We were able to contact Ismael and get him out the next day. He was able to fix our AC issue in less than an hour and get our home cool again. He was kind, professional, and on time. I would absolutely recommend him to friends and family for any of your AC needs.

Ismael did an excellent job. He was responsive, showed up on time, and explained everything to us. We’re very happy with the service.

I called on Saturday morning and was able to schedule an appointment for the next day. They were very professional and clear on their diagnostics.

Ismael was great to work with. My heating system had been out on the recent cold days and my home warranty wasn’t doing much. He made the longer commute to service my home and get my heater working. Gave me diagnosis and all info needed to submit to the home warranty. Would recommend to anyone in the Austin and surrounding areas!

Alicia and Ismael were so easy to work with and did a fantastic job. Booking was easy and they responded so quickly any time I emailed or texted. I 100% recommend them to anyone who needs help with an HVAC system.

Ismael came to service us same day, handled our warranty claim, and ordered all the parts we needed. Once they came in he spent the whole day doing our repairs and ensured we were squared away. Excellent service!

Just had a AC tune up by Ismael. He was up in the attic and outside inspecting the system. He was informative and knowledgeable ready to answer questions. I'm looking forward to working with this company to help keep my system working optimally!

Absolutely 5 star service. I get tentative when choosing an HVAC company because there are so many reviews, documentaries and stories of scams, poor service, awful customer service, etc... My friend recommended Creative Comfort Solutions and I do not regret choosing them. Ismael was prompt even having to drive long distance to reach my home. I had a yearly inspection, and issues with my overflow drain. He fixed a pipe, inspected every inch of the whole system and my A/C unit. He is uber polite and professional and very honest and knowledgeable. I have rentals that need looking after and I am giving this company all of my business. Big thumbs up with these guys!

Had to replace my condenser and Ismael was great to work with. He was prompt and professional and charged a fair price.

Ismael and his team fixed our AC. They changed out parts that did take all day. Ismael really made sure that everything was done correctly and even cleaned out our unit outside. They were all very respectful of my house and even put down tarp to cover our floors and carpet. Ismael and his team provided great customer service.

Such a top notch company. Alicia and Ismael are dedicated to their customers and it shows! I know my system is running at its best. If you haven’t had Creative Comfort Solutions out to look at your system you are missing out. I highly recommend to anyone.

This is a new review and I'm leaving the previous review as it's all true! Today was a new service for a complete HVAC replacement. I texted Ismael on Sunday afternoon when my tenants notified me the ac wasn't cooling. He was at the home before 9am on Monday morning. Unfortunately, the old system had run it's course and it was time to replace it.

Ismael promptly provided me options for replacing the condenser, or a complete system swap-out. Given the age of the interior coils, and the R-410 Freon being phased out with systems no longer in production, I quickly opted for entire system replacement. Ismael sourced components to build out a new system and we scheduled the installation for Tuesday after working out all of the details on Monday evening, well after his normal work hours.

On Tuesday morning Ismael communicated with me when he arrived at the supply house to pick up the new equipment so I could keep the frustrated tenants informed of when they could expect him to arrive to begin the task of removing the old equipment and getting all of the new equipment in place to be hooked up and running.

Ismael brought in his top installation team to ensure that the system install would be completed the same day and personally kept the tenants updated of his progress to offer them comfort that they would be sleeping in cool beds on Tuesday night. He and his team worked past 5pm and stayed at the property until the job was completed. I know it would have been easier for them to "clock out" and go home to their own cooled homes after a long exhausting day working in the heat and direct sun, but they were committed to getting the job done to satisfy both me and my tenants.

Because of my history with working with Ismael, I did not waste any time by trying to get other estimates in hopes of saving a few bucks. I know that Ismael puts his best foot forward from the start so I know I am getting the best deal possible. Yes, there may be someone out there that would cut their rate to get the job, but I have trust and faith in Ismael to know he can deliver on the jobs he bids with confidence he will complete the job without issue. Working with Ismael is a win/win for everyone involved!!!

<Prior Review> Ismael is amazing! I felt like I stepped back in time when I saw him come in and actually SERVICE my a/c vs what seems to have become the norm of techs just checking the air flow and maybe putting their gauges on the compressor to check pressures. Ismael was thorough with taking the compressor apart and cleaning the coils. He checked all electrical connections and capacitors too. Inside, he pulled out the blower motor to check it and every single part of the unit. It has been years (since my childhood) since I've witnessed such great attention to detail. I'm hooked, Ismael will get my homes going forward, and business referrals too. It was a pleasure having him make sure our HVAC was ready to go for summer!!

Great customer service, I must have called about 9 places and I wish I called Creative Comfort Solutions.

The first day I called I had someone visit me and they took a look at the issue and I was really happy chatting with Ismael as he diagnosed and looked carefully at the issue.

Overall, I highly recommend them and like I said before I really wish I called them first.

We noticed right away that our AC started giving us issues and with the upcoming Texas Heat this summer, we knew someone had to come out immediately. We contacted Creative Comfort Solutions and Ismael was able to connect with us and come out in a timely manner. He ran diagnostics and was able to find the issue as well as communicate the repair and walk us though the issues and repair. He offers a wonderful preventative maintenance that could have help us had we known before but from here on out we are contacting them for the services. Professional, courteous, & friendly helping us cool our home immediately for our children.

Great service! I booked an appointment to fix an issue I thought I had with my AC (but turned out to be an issue with me just accidentally flipping a switch on my thermostat) and Ismael could not have been kinder. I ended up having him give my AC a once over anyway, to be on the safe side.

Then when I had a real problem 3 weeks later (my AC stopped working on one of the hottest days of summer) he was there about 2 hours later to fix it. It was such a relief, literally and figuratively. Cannot recommend this business enough!

Absolutely the best customer service experience. Ismael Lopez arrived on time, cleaned the dryer vents and hose, then cleaned the laundry room floor after he was finished. Professional work, friendly and honest (don't need to clean dryer vents for 2-3 yrs). Will certainly refer Creative Comfort Solutions to family, friends and neighbors for HVAC and dryer vent cleaning.

Creative Comfort Solutions did a great job providing a wellness check and tune up on my AC. The person I spoke with on the phone was very courteous and provided me with all the details included with the service, and I was able to get the service done quickly. Ismael was very friendly and professional in going over everything while he performed the service, and gave me some great tips to help keep my system functioning at its best. I highly recommend Creative Comfort Solutions and will use them for all my AC needs! - Greg M

Ismael quickly responded to me and was too backed up to come out the same day so he tried helping me troubleshoot and gave me recommendations. He then was able to make time out of his busy evening to make it out. Luckily it wasn’t anything major and he fixed the issue quickly. Will be using him again!

Highly recommend Creative Comfort Solutions. I schedule a tuneup and wanted to get a quote on adding another air duct to our master bedroom due to it being a little hotter than the rest of the house. Ismael and his assistant were very reliable and reasonable. We were informed one of our coils wasn’t working properly and we will be scheduling our repair soon. We were very pleased with their service.

Quick response time and repair. Thank you for coming out on such a cold day! Highly recommend to anyone needing a check up or a repair!

Creative Comfort Solutions is a fantastic company. Ismael has been maintaining my hvac for a while now and keeps to in superb working order. He’s a text away if I need him and always happy to help. I recommend him to anyone looking for service.