All reviews for AC Express

Great experience in the heat of July. I noticed our upstairs unit wasn't cooling around 430pm last night. They got a technician out by 630pm the same night. We needed a new outside unit (which was something we were expecting... Ours was pushing 25 years.) They came the next morning before 11am, installed it in two hours, and done. Very professional at all points of contact.

Today, on a very hot holiday weekend, our air conditioning unit decided to go out. We needed someone to desperately come out and we called Brad from AC express. We have never done business with them before. He was out here within an hour and a half of us making the call. He actually came hours before we were promised he would be here. He was extremely friendly and very knowledgeable of our AC unit. It took him very little time to do what he needed to do and he explained everything along the way as he did it. He went above and beyond what was required of him. Brad you are amazing and great at your profession and we appreciate everything you did for us!! Brad I can promise you and AC express that we will be calling you all in the future for our AC needs. Thank you

My folks' ac stopped working on a Saturday Labor Day Weekend. This company arrived within the hour, took time to assess the problem and communicated in great detail the costs of the procedures needed to fix it beforehand. They worked fast and were very professional. In 10 minites my parents' house was cool again. Thank You! I highly recommend them.

Chad was amazing!!! AC quit working on the first really hot day of the year, so they were getting lots of calls. They worked me into their busy schedule, came during the two hour window that they gave me, and were quick and thorough!! I'm an AC Express customer for life now! 😁

Highly recommend AC Express. Very responsive, professional, very good at troubleshooting, close by, and from past bids have been lower than others. They also saved me from having to call the electrician today. They are extremely reliable!

Highly recommend AC Express! They were extremely fast to respond even over a (very hot) weekend. Prices are very fair and competitive, and the staff was friendly and professional. Even after the installation of our new unit, the follow up service was very thorough. I already do and will continue to refer all of my friends and family to them with AC service or installation needs.

AC Express took over our service contract and serviced our warrantied HVAC with professionalism and quality service. We experienced them to be fair in pricing and on time in service. They even repaired our unit after it being struck by lightening, working with us until the problem was fully resolved. They also did repair work when we were out of town and had guests in the house. Thanks to Michael and the crew for your great service!

In one of the hottest summers, one thing you don’t want to go on the fritz, is our A/C! My brother had recently used A/C Express. He told how they came the next day and fixed his A/C the next day. Well, I called them yesterday, and they just left my house.Not only did they fix the issue, they didn’t charge me, because they fixed it so quickly!
I don’t often write reviews, but they deserve 6 stars!!!

What an amazing experience! Called in the morning and they we're here before noon. Repaired in under 10 minutes. Topped off refrigerant too. Polite, fast (but thorough), and they are local. Felt like a family member rushing out to help me stay cool in the Texas summer

I've been a customer of AC Express for longer than I can remember. Their technicians are knowledgeable and polite and their prices are some of the most resources able you'll find. And I've never had any problem with getting them to come out on the same day. They've always fixed my A/C on the day I've called them, once at 10pm on a Friday. I can't recommend them more highly.

Our AC unit went out over night. We called AC Express and they sent two repair techs over the same day. Turns out it was an easy fix so they didn’t charge us! Very quick and professional. I highly recommend this company. We’ll definitely call them again.

Called them on a Saturday because there was a burning plastic smell coming from the vent. Michael was very helpful over the phone and first walked me through some troubleshooting steps. When realizing an onsite inspection was needed, he arrived that same day and then came back out on Monday (they even offered Sunday) to replace the old/original furnace. Great customer experience.

My AC started leaking water, and after receiving ridiculously expensive quotes, I happened to call AC Express. They were very responsive, and gave me their best price. It was thousands of dollars lower than the competition, and the repair guys came within a few hrs, and immediately got to work. They walked me through all the work done, and explained everything to me. I will definitely recommend AC Express, and I'm very glad that I took a chance on them.

Michael and Chad did a phenomenal job. I had a leak in my AC system that was rather tricky to find but the guys troubleshooted my system extensively until they found the root of the issue.

Everyone I dealt with from the dispatcher to the technicians provided superior customer service and made it a priority to get my problem resolved as quickly as they could.

Their prices are extremely competitive too, they saved me hundreds of dollars in comparison to their competitors whose quotes now seem outrageous after working with AC Express. If you are looking to have HVAC work done you need to call these folks before you commit to working with another AC company.

Our thermostat display went blank . We called AC express on Dec 26 , Robert came right on time in an hour and diagnosed the problem with our thermostat. It was minor issue so he did even charge for it. He was knowledgeable and professional. I would highly recommend their services.
Sarika

When my wife arrived home on Sunday from a weekend in Houston to a hot house, we knew we had A/C issues. After calling a few places that wouldn't pick up on a Sunday, we got a hold of AC Express, who sent a tech out within half an hour.

Sadly for us, it was bad news and our compressor was bad. Luckily AC Express gave us a very reasonable quote on a new A/C, and had techs out the next day who installed our new A/C.

They were even nice enough to install a new thermostat we had that we never got around to installing.

Overall our experience with AC Express was easy, straight forward and relatively painless, and we'd highly recommend them.

Awesome service. My house wouldn’t cool below 80 degrees. I was called 20 minutes before arrival by a technician. I was out running an errand and they patiently waited for me to get back home. They wore a mask and respected social distancing. The technician diagnosed the problem within 1 minute of listening to my issues with my AC, quickly repaired it, and I’m back to blowing cold air. Great service I would definitely recommend AC Express and will call them back next time I have AC issues.

I have to give AC Express 5 Stars. they installed our complete HVAC system 6 years ago when our old one stopped working (it was about 22 years old). On that initial install, they came out same day and completed the job in less than 4 hours. Our AC stopped cooling efficiently recently so I called them in the evening to come out to see what was going on. They scheduled us the following morning and came out and checked our system (it had been 5 years since we had them do a PM, dont wait that long). it turned out to be something small (slightly clogged drain line) but they were nice and professional and couldn't have asked for better service (in both the initial install and the service call). I would recommend AC Express if anyone asks me who I'd use. Thank you for your continued great service and professionalism.

-Gary

My AC kept shutting off due to condensation, and the automatic shutdown thingy. Unable to get all of the water out of the line , I googled ac repair and this company was on the top with great reviews. I called and the lady who answered was very nice. My husband was out watching football, but he did tell me what was wrong. However, by the time I called ... I forgot. She was very helpful and understanding. Anyway , she scheduled the appointment, the repair man came, fixed it within 15 minutes. He was also very nice and professional. I also should mention he came today. Yes, on a Sunday, and Labor Day weekend. Thank you for your prompt response and great customer service!

Highly recommend AC Express!

On time, courteous, direct, and to the point. The tech assessed the problem, addressed the problem, and left with tips on how better to treat the problem moving forward. To top everything off, we weren't charged for the service call. Who does that anymore? It's refreshing to see that from anyone these days, especially when having to deal with an older home/ac unit in Cedar Park.

I will definitely be using this company moving forward and for future new AC install in the fall. Thanks again AC Express!

We have been using AC Express for all of our heating and cooling maintenance for years and they are always a pleasure to work with. They are extremely quick to respond and the customer service over the phone is friendly and understanding. They were at my house within an hour of my phone call on a weekday morning to fix my heater and were able to efficiently diagnose and fix the problem in less than 15 minutes. I will be recommending them to all my friends, family and clients who are needing a/c repairs!