All reviews for Britton Service Group

Always prompt and fair pricing. I use them for my rental property as well as my own home. Great service and always takes the time to ensure that the job is complete -- fixed one capacitor on one a/c unit for my house and also ended up checking the other three units' capacitors.

I had an HVAC unit installed with zoning and fresh air venting capabilities. Now each zone is tightly controlled for maximum comfort while allowing fresh air to circulate thru the house. The process started with and honest and fair quote. The work was professional and the owner was responsive to further adjustment to the system. I would highly recommend Britton Service Group.

As if often the case, we had our HVAC system decide to stop cooling the house during peak summer time in 2018. We recently had the system serviced and weren't expecting another failure. Yet that didn't stop the compressor for dying late on a Friday evening.

Naturally, I called and e-mailed multiple places. Britton was not only the first to return my VM, but were able to stop by later that evening. Not bad for a weekend.

They quickly diagnosed the compressor had died. They could either check around for an expensive part on Saturday and try to get it replaced. Or just replace the entire HVAC system. Consider the one we had was over 7 years old, a less than reliable brand, and presented multiple failures, I opted for the second option.

That decision was also helped by the fact that they'd be able to install the entire system the very next day, on Saturday. Not to mention it was reasonably priced. Don't get me wrong, it was still a large unexpected expense. But I got a new Carrier system with 10 year warranty that would even save money due to being newer, higher SEER, more efficient, etc.

I should note there was an issue after installation. They forgot to remove some foam material which resulted in poor airflow. The same very knowledgeable technician came on that same day, during the evening, and quickly diagnosed and resolved the issue.

It's been several months since this was installed. AC, Heating, Ventilation, all working perfectly. Highly recommend these folks for your HVAC needs.

Highly recommend. Have Britton do my yearly service and recently had them replace the entire system. Great communication every year and very easy to work with.

Left service request online late one night and the next afternoon the tech was there and fixed my AC in half an hour. These guys are the best and the dispatcher is nice and courteous. Price was very reasonable also. Have used them several times, always fixed right the first time.

UPDATE 9/15/20: Had another HVAC replacement done last week, old unit was over 12-years old. Jon was very prompt, punctual, and also creative. Weather delayed installation, and he was able to suggest interim solutions. My go-to HVAC guys, professional, honest, and thorough.

I've used Jon and his team at Britton more than a dozen times for my various properties. Nothing but great experiences, always prompt, very professional, courteous, and excellent pricing. A number of my condos are high-end, and I especially like the fact that they are neat and leave the place tidy afterwards.

Britton Service Group is top notch!! Corrine in the office is always pleasant to speak with and polite. John is willing to go above and beyond. They have earned my business through the value, quality and professionalism they provide.

Outstanding customer service and professionalism. I received an in person estimate on Sunday when our HVAC had broken down (for the last time) and the unit was replaced with a high quality Carrier unit by Monday afternoon, followed by a quality control check my their outstanding technician John. The installation crew were top notch professionals. I very highly recommend this outfit.

Britton is always responsive, honest, and very reasonably priced! So glad we have found someone we can trust that can keep us cool during Texas summers!

AC breaking in the middle of the summer is something you get right on and when this happened over the weekend I went with Britton because of their good reviews. They did not disappoint. They were on-time courteous and quickly diagnosed the problem. The return visit to install the part needed was the same: professional and quick. If I have AC issues, I wouldn't hesitate to call them.

We have tried numerous AC service companies in Austin and have never been as satisfied as we are with Britton Service Group. We’ve had emergency type issues come up and they’ve always been able to come out the same day. Others will make you wait days or a week plus for emergency service. You can’t got wrong with Britton! We really appreciate their business!

Top Notch service! We had a major issue with an AC over the summer and Britton Service Group fixed the issue then helped us figure out a way to save money on that cost plus become part of their program! We saved and had a service contract to save even more if we had more problems. Great deal for a 10 year old piece of equipment.
Thanks Britton!

I purchased a new AC unit from Britton 6 months ago and it has went so well I went ahead and just purchased their maintenance plan. This was one of the best experiences I have ever had, I did not feel pressured and John is an amazing guy. If you are in the market for any HVAC needs I strongly recommend Britton.

When it felt like 7000 degrees outside our air conditioning stopped working. We needed help. Britton Service Group took care of us. We enjoy working with Jon. He is professional, knowledgeable and kind. Thank you Corinne and Jon for helping us, even on the weekend.

Jon was quick with my request and on time for the schedule. He was professional and polite. He gave us valuable suggestions and was able to get parts and fix it the same day. We highly recommend Britton Service Group. Thank you Jon for your help. The Neubelts

I found Britton Svc Group by Googling 5 star AC service providers in Cedar Park when we were in a bind w/no AC at our small business. We've since used them twice in the past 60 days. The 1st call was to our business, they were extremely responsive, helpful and professional. 2nd call was to replace an AC unit at our home. We received the same outstanding service...responsive, courteous, professional. Steve came out and followed up after installation and did some fine tuning. Corinne is the most friendly and helpful person to work with. We highly recommend the team at Britton!

I called Britton on the basis of positive web reviews and now I see why they are rated so highly. Nick was great! Came to fix our AC on a hot summer day and had us back up and running in no time. Went out of his way to help us understand what was going on and what needed to be done to fix the issue. Pricing was very reasonable as well.

Can't say enough about how we have been treated by Neal and Corrine and the rest of the Britton Service Group Klan. I had 5 estimates and chose Britton because of Neal's initial visit to our home. There was no doubt he was the most knowledgeable and experienced representative that visited our home. One of the things he immediately recognized was the return air in our home was too small and needed another one added. He also went out of his way and worked with me on running thermostat wires to the new unit as to keep them hidden on the outside of our home. Everything done was profession in every sense of the word. Many Kudos to Neal and Britton Service Group. God bless all.

Within just a few hours of calling Britton Service Group for my A/C issue, Jon arrived at my house, diagnosed the problem, and fixed it at a reasonable rate. He was very knowledge, professional, and courteous. I definitely recommend them.

Just had my entire HVAC system replaced by Britton Service Group. The house had the original 40+ year old inside unit and it was time! Very competitive on pricing (got 3 other quotes). Did the installation within a day of giving them the go ahead. Quick to remove the old system and install all of the new components inside and out. They repaired the old support base and did a great job with the entire install. Very happy with how it all turned out.

Our AC unit went out on a Thursday. On Friday, we called around to almost no results.

Britton Service Group was the only company that were able to see us same day (other companies said they couldn't be out to our house until the following week). Corrine was the sweetest person over the phone and empathized with our need to fix the AC quickly, because of our dogs.

John was able to come out within a couple of hours, diagnose the problem, and fix the problem the following Monday. In other words, John was able to fix the entire problem before most companies offered to even get to our place! In the future, I'll only use Britton Service Group due to their prompt service, flexible schedules, and knowledgeable staff.