All reviews for Cal-Tex Enterprises

Called to make an appointment and technician came out same day. He was fast, friendly and knowledgeable. Would recommend.

Mr Fernando has done work for us on my washer fridge and I just reached out for another repair I'm surprised by the reviews I just saw I have always had quality service by Mr. Fernando.

Called on one day, got an appointment for next day. They showed promptly and diagnosed problem. Since problem was not urgent, they promised a call back with prices for the 2 required parts and labor. They called Monday and gave us a quote which we accepted. Came Tuesday and completed the work, adjusting the bill down $50 because it took less time than they estimated in quote. Repairman wore shoe covers and mask; and cleaned everything he touched and some things he didn’t. Will definitely use again when needed and will highly recommend to others.

Cal-Tex facilitated a repair through a Lowe's warranty for me and I am very pleased thus far. Isaac from their office came out, looked at the issue and troubleshot it down to a part that is rare to have issue and would need to be ordered. He explained the troubleshooting steps he took and how he deduced the problem part. He was clean, friendly, well spoken, and did a great job. I look forward to their return and final resolution of the issue. Will update then.

UPDATE: Isaac came back out once the part arrived. Arrived on time and prepared, was very professional, walked me through the steps he was taking, replaced the part, and did a once over to verify everything was working. I gave it a few days after the replacement to make sure everything worked right and everything is perfect.

Cannot recommend this team enough. Rest assured, if you are assigned CAL-TEX as the repair company for a warranty repair you are in good hands. I hope I never have to utilize my Lowe's warranty again, but if I do I'll request Cal-tex.

I recently made a warranty claim through Lowes for the ice maker within my refrigerator. From the beginning, Alejandra was very kind and helpful when it came to scheduling my appointment. Fernando was the technician that came out to my house. His communication and customer service skills are above and beyond. I've had other technicians come out to work on the ice maker through my Lowes warranty plan, and no one was as thorough as Fernando when it came to explaining the process and going through the necessary steps to making sure the issue is resolved. An overall awesome experience.

Honestly, I'm not sure why the bad reviews. Every time we call the phone is answered or they call us back immediately. Honestly, I can only think of one time out of the approximately 10 times I called in which I had to leave a message because all the other times they pick up. Maybe people have to gotten used to the AI computer phone tree and don't want to speak with a live person anymore. But I've had no problem in this area.

In the two times we've used them for warranty work on our LG, Isaac has been very knowledge, professional, and respectful. They have scheduled us for the next day or two both times and one time, they tried to call us to tell us he was in the area, but we missed the phone call so that was on us. Here again, I do not agree with the bashing reviews unless everyone expects instant service and results these days, which rarely exists anywhere so please have some patience.

Due to these reviews, we were skeptical when he told us our problem was with the button and not the mother board. We almost felt like canceling, but I'm glad we didn't. I humbly expressed my concerns to Isaac because I'm not a repair man and there's too many "Google experts" out there these days. He accepted my concerns and patiently showed me the old face plate we had, had a silver backing that wore down...LG now makes them carbon fiber so they last and still transfer the static from our fingers to the metal spring(don't know what's wrong with an actual button or knob that has been lost to antiquity). He tested it multiple times with the old plate and wouldn't turn on, but then after taking it off pressed the spring many times and each time it turned on and off.

I will continue to use CalTex and Isaac for all my appliance needs, warranty or not. Thank you guys and don't pay attention to the negative nellys.

I called Cal-Tex to schedule a repair appointment for my LG side-by-side refrigerator. The person I spoke with over the phone was very professional and courteous. The technician, Isaac, called me about half an hour prior to his arrival, arrived at my home within the appointment window, and had an employee ID badge displayed. Isaac swiftly diagnosed the problem and made the needed repairs in less than two hours. Isaac was very professional and courteous. The price for repairs was reasonable and I am satisfied with the workmanship. I recommend Cal-Tex and plan to use them in the future for any needed appliance repairs.

Cal-tex recently serviced my washer through a Home Depot warranty. Filing the claim wasn't the easiest experience. I've never had to have a major appliance serviced so didn't know what to expect, especially with some of the negative reviews online. I can honestly say Isaac with Cal-tex couldn't have been nicer and more professional. The washer is working like new again. If we ever need to use an appliance warranty again, I'll absolutely be requesting Cal-tex for the service.

Issac provided outstanding service when repairing my glass top stove. He is exceptionally customer service oriented, taking the time to explain the process clearly and ensuring I felt confident in the work being done. His expertise was evident—he is highly skilled, knowledgeable, and efficient, handling the repair with precision and professionalism. What stood out most was his patience and willingness to answer every question thoroughly, never making me feel rushed. Issac is a true professional, and I would highly recommend him to anyone. He is the type of technician I will always request for future service.

Trabajo mal hecho, muy mala atención y muy poco profesional

Bad service and made my dad move the washer cause he said he couldn't move it cause he can get hurt..and the end of the service washer didnt even work properly..

They gave me an appointment between 12 and 5 called me at 11:20 I did not answer so they canceled my appointment twice this way and when I called Shantel was not very helpful 🤯

Fridge still not working after he checked it out.. said #s from.whatever scan he did looked good but freezer won't drop below 20 and fridge at 50.. that's not normal!

They cancelled my appointment 19 minutes after calling to confirm appointment. I was home, just missed the first call. The appointment windows are huge (between 12 - 5 PM.) Hadn't had someone cancel the appointment without trying the residence before.

They've been out to our house 4 times since November and still cannot figure out why our washer is leaking. Every girl in the office I have dealt with is very rude and will not even let us know where we are "in line" for the appt, they will only give 4 hour windows.

Horrible never got my washer fixed they would just come and check it and say it’s unbalance, but it was really the transmission that was broken that somebody else had to come and look. They didn’t even send a renewal letter because they know that they’re trash.

The first tech that came out took one look at the fridge at some liquid in the collection tray and said it was a leak and he could not fix it. Had to wait 3 days for the more experienced tech to come out He said it was not a leak and found the real issue. Unfortunately he had to order parts. That took a week and then he did not show up at his promised time for his appointment. This company does not care about their customers. Would not recommend and wish I had another choice but this is who my fridge manufacture forced me to use.

Please be smart and read these other reviews. Keep looking elsewhere Unprofessional office staff. Unforgiving after you have adjusted your schedule! customer service is not important to the owners. The only good thing I have to say is the technician who came out to my residence was the complete opposite of what I had countered with the front office. I had to take the day off to accommodate their schedules. They over book their technicians. Not courteous to Front Line Workers during COVID who need their appointments the first time they are made.

Don’t deal with this company . Very rude and unprofessional. I called let a message for the owner to call us so we can let him know how rude Fernando was to us. He never did. We waiting home all day for them to show up and they never did. You are suppose to answer your phone when they call. If you don’t they won’t come to your house. If LOWES is making appt with this company to fix your appliance. Have them send you to another company!!

If you need an appliance repaired, DO NOT take it to this location. Do yourself a favor and keep looking for a business with better reviews because the reviews here are valid. Customer service is poor, business ethics is poor, and they are definitely NOT a reputable business that Scotsman should be recommending on their website. The service we requested this business to perform was not the service we received. In fact, we were overcharged for materials and labor is questionable. We requested the unit to be cleaned, replacement of the unit feet, and asked them to throw in a new scooper that fits in the holder.
They descaled the unit, hooked it up to their bathroom sink water supply that is hard water next to the toilet. The unit looked filthier than when we dropped it off, any hard water buildup on the inside of the unit looked the same if not worse than when we dropped it off for cleaning. Parts and cleaning solution that cost a few bucks on amazon were ridiculously marked up. It took them 2 1/2 weeks to replace two parts that could have been done at another Scotsman location in San Marcos within an hour. It would have been worth the drive. Furthermore, if you pay nearly $500, wouldn't you want your unit to look better than when you dropped it off? That did not happen, and unfortunately, the parts we really wanted replace were not provided. They had their personal ice scooper in the unit and it was clear they were using it. What was even more disturbing, was that they refused to give us the unit until we paid for their services even though the office staff couldn't provide us with an invoice.
The technician told the office staff not to release the machine to us until we provided payment. We were not going to pay for "services" blindly. In short, we paid what they demanded and urge others NEVER to use this business unless you want to get ripped off. We also contacted Scotsman so they are aware of their business practices. This business DOES NOT deserve one star.

My husband and I had an outdoor kitchen built. Within a year, the refrigerator door sensor was consistently beeping although the door was shut properly. We called the kitchen design company and they contacted the fridge manufacture. Caltex was sent by the manufacturer (Marvel) to repair an outdoor refrigerator. After numerous attempts to schedule a service call, the appointment was made and a technician arrived to make the repair. The refrigerator was malfunctioning again by the end of the day. When I contacted them, they suggested the rubber seal on the door was dirty and refused to come back. I went back through the installer and Marvel again had Caltex contact us to make the repair. Again, their scheduler did a very poor job. When we finally agreed to a date and time, they didn't arrive. I called to complain and the "manager" refused to let me speak with the owner, refused to give me her name, and then hung up on me and would not answer when I called back. This is certainly not a reflection on Marvel or the outdoor kitchen designer we used. It is a reflection of incompetence and poor customer service on the part of Caltex. I wonder if the owner(s) are aware of what their employees are doing to the business' reputation.