All reviews for NBL - Air Conditioning & Heating

Bruno and his associate receives 5 of 5 star rating. All my questions answered professionally. Work area cleaned promptly. Thanks.... Vernon Wharton...

As was the experience with many people during this historic heat wave, our AC stopped cooling our 3-story house. We could not wait long, so I reached out on Yelp to several HVAC businesses. Ariel (the owner) replied almost immediately and had one of his guys (Alberto) come to my house within the half hour after informing me that there would be a $15 diagnostics fee. As I was desperate, I quickly agreed. To put this into context, the only other business that got back to me said they could not come until the next day, and that it would be a $129.99 diagnostics fee. Already I was glad I found NBL.

Alberto was very professional and inspected my outside unit, as well as the inside portion inside my attic. He explained what the issues were and that I would need a new condenser. As I inherited a 10 year old unit, he informed me that that is usually out of warranty for replacement. He also said that if I replaced only the condenser, it would be possible that if the inside portion continued to leak frion (which he showed me as green discoloration near my coils in the attic), I would need to get a new condenser again anyways. So I agreed to have the entire system replaced, which he discounted for being in the healthcare field and said he could have a team do it the very next day. After speaking with friends going through the same thing, I learned that the price quoted was a reasonable one for replacing a unit.

The next day, I discovered that the condenser I had would be covered by warranty but the other parts wouldn’t.I called Alberto, and he was understanding and gave me the option to wait 3-5 days for the covered condenser to come in, but then he couldn’t discount the rest of the AC unit, so it would still end up being only $1k less than just having everything replaced to the same brand with brand new warranties. So I agreed to proceed with a full AC replacement. Alberto and his team started early in the am and had just about completed the work by the time I came home around 3-4pm. His team installed filters I requested to be put in and showed me how to do it myself. Also, he replaced the old honeywell AC interface on my bottom floor with a brand new nest thermostat free of charge. He also informed me that I might need to get a new controller to regulate the zoning for each floor (allowing me to control the temperatures differently for each area).

Over the next day, I felt as though it took an abnormally long time to cool the house down. I texted Alberto, who reassured me that the first time would take awhile since the house was full of hot, humid air. I was skeptical and almost didn’t sleep at home since it was taking so long to cool, but eventually the home cooled, and even felt cold. Alberto came the next day and replaced our controller so we could control our temperatures on each floor, and since then, we have not had any issues. My only thing is that the AC unit doesn’t make much noise, so it’s hard to tell when it’s running, but some may argue that’s a plus since it’s quieter and more efficient.

NBL gave me a 1 year warranty on labor and a 10 year warranty on parts. I felt that Alberto was straightforward, responsive, and efficient with having my issue fixed. He gave a reasonable price and helped me troubleshoot even after the job had been paid. And he even threw in a new Nest thermostat (though lower end model, but still). I would recommend NBL and Alberto wholeheartedly and without hesitation, especially if you want someone who is responsive and are in a time-sensitive pinch.

Great team at NBL. They are knowledgeable, honest, on time and communicate well.

Just moved into the new house and wanted to make sure my AC system was working efficiently. After a recommendation through my thermostat app I called NBL and they came out very next day. Larry and Hector were very respectful and made sure I understood exactly what they were checking for and updated me on the quality of my system. True professionals. Highly recommend!

Thank you NBL. I’ve used y’all for installation, maintenance and recently duct work. Anyone can learn to work on the equipment but learning the customer service aspect is what keeps me coming back. You guys genuinely care about your customers and you listened to what I needed. You went above and beyond to make me feel I mattered. I am loyal to you because I truly TRUST YOU! Thanks again.
Colleen

After listed my information on Angie’s list, NBL was the first to call me and send someone to my home with the next hour. Ariel? The technician, showed up and was very friendly asking about my heating issue. After explaining to him the problem, he went to the attic and took the time show me why the heater was not working. He then took me through my options. He explained with the big freeze on they we pretty booked up but they happen to have had a cancellation thsy day and felt the guys could get it in before the end of the day. As promised Larry, our technician, and his sidekick Edwin, arrived on time. They completed the job effortlessly -- well within the estimated time frame. Larry was very knowledgeable and answered all of our questions. He offered to come back out if anything didn't work out during the freeze. It felt so good to hear the heater cut on and feel the warmth begin to feel the house again. We will definitely be using this company again. NBL earned my future work and will definitely get referred by me. Thank again!

It was truly a pleasure to deal with NBL, they provided me with a lot of good information about my system and what the choices were in order for me to make the right decision for
my AC repair. This was something that already set NBL apart from other companies that did not provide me information and just wanted to push the highest price parts.
Alberto, Candy, Nadia and crew were very professional and polite people, they went above and beyond to meet my expectations and they had the best price from the competition.
I highly recommended NBL, you won't be disappointed!

David from NBL came out on short notice to fix our AC unit. He came within an hour. The capacitor died and David explained it well, showed us the voltage measurements. We had him replace the capacitors on both of our units when the other was also shown to be low. Price was $500 for parts and labor. He did a great job and cleaned up after he was done. Would recommend NBL! Note to NBL: David should get a raise, he's a great employee!

NBL is by far the best AC company out there! They are always super professional and friendly and provide fair and reasonable quotes! Our AC recently went out and they were able to come out a few hours later and fixed the issue! If you are looking for the best AC company in Houston, look no further!

Had our air ducts replaced this week and they did an amazing job. Very friendly, quick and answered any questions I had. Gave us a great deal, lower than many others we had come out and give us a quote. Alberto came and gave the quote and he was super nice and friendly. Our house has never been as cool as it is now! Thank you NBL for the great service!

This is the second time I have used NBL's services. The first time was in the dead-of-summer. My Central Air capacitor needed to be replaced. Recently my furnace had an error code.

Both times they provided timely, efficient, reasonable priced and friendly professional service. In fact, I called two other HVAC companies, they all give 4-7 hour wait time for HVAC service. NBL got to my house, diagnosed the issue, fixed the issue before either of the other HVAC companies were available.

Do yourself a favor and call these guys for your HVAC needs.

I’ve used them a few times for HVAC work. They arrive quickly and do the work for a fair price.

Bruno was very good at explaining what was wrong and what I needed to get my heater running. Gave me a quote, went and got the part came back and fixed it. He was exceptionally good at his job and courteous.

I recommend this business to anyone who needs AC\heating repair or installation. The owner responds promptly to phone calls as well as texts. NBL takes care of business per the customers needs. I have always been well treated since installation in 2020. If I had an issue, they were there to answer the call! Just had another vent and duct installed (at no charge) as the air flow in the living room was not good with only one vent. The air flow now with two vents is awesome! Thank you Ariel and your hard working crew! Y'all are the best. Thanks again!!

Contracted NBL for an inspection and maintenance task on my gas heater and air-conditioning. They replaced the filters and cleaned the compressors outside from grass clippings.
On further inspection, the plenums were mouldy - a design problem with the insulation inside. Larry and Bruno replaced both plenums, one drip tray which was corroded and completed the insulation that was poorly done on the refrigerant pipework.
They added UV lights in each plenum to prevent mould build up in the future.
They worked through the afternoon into the early evening to complete the job. They laid protection for the flooring in the house and were very professional.
Much appreciated.

Excellent service: so friendly, such speedy response and service (within hours), highly efficient and great communication, with no cost to confirm my furnaces are fine!

NBL -Air Conditioning & Heating showed up quickly to estimate project (same day as call). They scheduled the install within 72 hours. The install is was completed in one day. The crew worked diligently and cleaned up the area after completion. The company followed up the next day with a phone call to check on status and satisfaction! Great customer service!

***** Follow up a year later for maintenance and check out systems**** Professional and kind service with detailed inspection! Great job!

NBL was the right company to go with. After getting 3 different quotes for my air ducts, they gave me a reasonable price and fair plus they gave me a free UV light! Would definitely recommend them!

I definitely recommend this company , I have had bad experience with others. Apportionment was easy and quick. They got here on time and fixed my heater , left it with no issues. It has been working perfectly since thanks to Bruno he’s an amazing tech !

Appointment was fast and the technician was nice and informative. Price to clean my drain pan and clear a clog was very reasonable compared to other companies that I had come out. Thanks again!

Outside fan would not start Larry the technician came out found the main problem which led to another problem and to another and another, Larry kept me informed on what was happening and the costs of the repairs, no high pressure on what I should do.