All reviews for Dallas Plumbing & Air Conditioning

Excellent work and tech. Cleared my drain quickly on a promo ad online. Trevor was able to come on a Saturday, earlier than expected. Very professional. Went over the estimate and other work options very clearly. Made sure I approved the estimate and completion.

Dirk and Hadi were fantastic and extremely helpful. We had an air duct cleaning and both of them were very receptive to our questions and were quick and efficient. They made sure to clean up and we will definitely continue our HVAC services with this company.

*NEW* September 2025
I had a brand new system put in by the hard working crew at Dallas Plumbing and Air Conditioning fall of 2023. System is new clean and well maintained. So for two summers now my HVAC would freeze up for no good reason. The techs at Dallas Plumbing and Air Conditioning always came out and checked everything out. When they found something that was wrong they addressed the issue but it didn’t stop the system from freezing up. After all that time they never gave up trying to solve the mystery problem. Just recently Aaron the manager came out and was able to find the main issue that was causing the system to freeze up. The company that installed my duct work didn’t do a good job and put a vital sensor in the wrong spot. Quality control tech Chris came out and fixed all the issues. The system is working great. I’m confident they this was the mystery issue. This is the second company in my lifetime that has always been honest and trustworthy and never gave up on me. Dallas Plumbing and Air Conditioning is a top notch company because the people that work there are honest and actually want to do a good job. You don’t see that a lot these days. Many companies only care about profit and not building relationships with customers. Thank you for your hard work and dedication.

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Dallas Plumbing and Air Conditioning team was great! I had a crack in my condensation pan on my HVAC and the promptly came out and fixed the problem. Erick diagnosed the problem and patched the crack to stop the leaking water. Seth and Juan installed the new pan and made my unit more efficient. Cindy and Wendy were the dispatchers that made sure everything was scheduled and techs were onsite with the correct part.. And of course Calvin “Mr. Finesse” showed up to assist. Outstanding work. Thank you.

Jim treated our issue with care and the highest level of professionalism. He was transparent with the unit’s condition, our purchase options, and kept us well-informed throughout. I would highly recommend him to anyone needing service.

Jay McKenna was very professional, knowledgeable, and patient. We wouldn’t consider another Dallas area company for any future plumbing issues and/or maintenance. Long time Dallas Plumbing customer, new client of Jay, specifically. Highly recommend.

We had a plumbing emergency and Shawn came, when the problem was bigger than expected, Dallas Plumbing team helped us choose the best solution. Shawn came multiple times to make sure the job was done right! He’s the best!

Jay McKenna was very professional as he diagnosed our AC issues and Lined up an HVAC unit installation on short notice. He explained the process and our options in detail.
Justin the HVAC supervisor got the system set up and working in record time. Our AC unit died on the hottest day of the year and this team was able to get our ac up and running within 24hrs.

Michael and Oswaldo did an excellent job with our six-month maintenance. They were very informative and ensured we understood all of their services and recommendations.

Dallas Plumbing and Air Conditioning did an amazing job. We called them to service our HVAC unit (we have a membership with them for service) and we decided to get a new system due to the repairs needed to our old system. Communication was really good. Response time was the best. They made sure and took care of all our questions, concerns, made changes with no hesitation, addressed every potential problem, and made sure we were completely happy with any corrections needed. Tye, Martin, Edrick, Mark, and Jim were awesome! Dallas Plumbing and Air Conditioning is the go to for all our HVAC and Plumbing needs!

Donny M. walked through my door with a fantastic presence! I so appreciated how he asked questions about the project and then went right to it! He explained everything in advance and in no time at all, he had done a superior job! He asked me to check out his work and I was very pleased. He left the bathroom in great shape; no trash left behind. He gave me the extra 'stuff' that came with the equipment and explained what it was for. Would I have Donny M. back for future jobs? You bet cha!

My second time using them for maintenance and I’m always impressed with how professional they are. They’re friendly, informative and do a great job overall. Ask for Don as your technician, he’s fantastic!

Shawn Barndollar helped my family with his knowledge and efficiency. He was a wonderful technician to be sent out as a representative of this company. We were very pleased!

I would definitely recommend them to anyone looking for a plumber, specifically Jay! We had a leak in our front yard, he came and gave us his honest opinion. We chose to do a spot repair and unfortunately another leak came 3 weeks later, he spoke to his manager and got them to use the money we had already spent on the spot repair towards the replacement of the entire pipe. He also found an additional leak separate from that and fixed it for us. He was happy to answer any questions we had and explained everything to us. I would definitely use him again in the future.

Hadi with HVAC was amazing! He provided excellent service, explained why my HVAC systems needed a new part and fixed the problem during the same visit as the inspection. Very personable!

First time we've used Dallas Plumbing after a bad experience with another company.
They were able to fix our Rheem Hybrid Water Heater in one visit.
I recommend them.

Michael and Osvaldo did a great job. I had reported that the UV light on the air purifier needed replacing, but it had only been a year since we had replaced it before. They thoroughly checked out the unit, finding the an electrical connection inside the unit was not securely fastened. One fastened the existing UV light began working again. Great job! And thank you Michael and Osvaldo.

The overall experience with Dallas Plumbing & Air Conditioning for a new HVAC install was very good. Victor was really great to work with, and the 10% discount and extra $1000 off the new unit really made that final difference I needed to be able to afford it. Really appreciate his willingness to answer general questions, too!

Install went well, and they reset the line and insulated it outside like it should be (old one hadn't been insulated all the way down, and the 2nd line wasn't next to the other, but that may not have yet been code). The internal unit was larger than its predecessor and they had to remove the door and wooden frame to get it in, which they put back together. Not 100% like it was, but the door still closed, and that's more than I'd be able to accomplish in less time spent, so no complaints here. Appreciate the effort msde there. It will require some caulking and touch-up painting to help restore the nicer look.

New unit is very quiet compared to the old one, which was naturally going to be noisy as the fan engine and bearings were dying (it was also having some other problems and was 11+ years old). The new one barely runs to put the temperature at the same place as the old one, and I feel like it both dehumidifies and cools quickly for very little effort on its part (this is the high-end unit, and we were coming from a basic). Really like it already.

Overall, I'm very happy. New systems are expensive. Only downside there, but I am happy to have it, have a more efficient system that works really well, and not have to worry about the old one dying on me now.

this was my first time experience with Dallas Plumbing as I was in need of an estimate for front door gas light fixtures and to install new highrise outdoor water faucets. I am extremely pleased with the total professionalism of the first call to the receptionist, a follow up from the dispatcher and a heads'up call from the plumber, Daniel, who was very courteous, competent (calling his supervisor to help demonstrating that he was eager to get the right answers if not from himself!) and i await an estimate to be mailed to me tomorrow. All in all, as a Realtor, i would say that this company from my first time experience, was excellent. I hope my finances allows us to enjoy the company if not now...but in the future. There was no charge for the estimate call and that is strongly appreciated and is a valuable consideration for future plumbing needs.
Diane Benjamin, Veteran Realtor
United Real Estate, Dallas, TX

I want to thank Jay for helping me understand what he was doing and how to better improve the situation with my water heaters. He also did a house check on the plumbing system and presented his ideas for some changes in the future. Great job Jay!!!

Dallas Plumbing & Air Conditioning came to my home to check out my A/C system; four days later, I was spellbound!!! Where to start... the communication, professionalism, level of knowledge, leadership, kindness, amazing customer service, etc... Titus, Hadi, Joshua, Justin and ALL others blew our minds with...just EVERYTHING! They went above and beyond my expectations. They left my home in order as though nothing had ever been done. My home fells heavenly with our new system and freshly cleaned out vents. I would recommend Dallas Plumbing & Air Conditioning to anyone without hesitation. In other words, 10/10, I would recommend!
Forever Customer!

Trevor was excellent! I’ve had previous disastrous experiences with a different plumbing company so I was nervous. Trevor was quick, efficient, fixed my leaking refrigerator line, and helped me explain to neighbors about the water shut off during the fix. Great experience all around!