All reviews for Elgin Air Conditioning & Heating

Great service as always
Thanks

Great people.... jobs done right everytime.

These guys are great. Respond quickly and really know AC and heating.

The folks here are just AWESOME!! I would highly recommend them for your HVAC needs

These guys are a complete lifesaver. They came out the same day and fixed our ac in the middle of summer!

Very happy with their service. We will always use them. Great guys.

I would like to say thank you for being able to see me on such short notice and were able to diagnose and restore my service.

Prompt, courteous, and helpful. While I'd prefer they provide a price before callout or before beginning work, their invoiced prices have always been fair.

On time, reasonable and most importantly... HONEST folks to work with. They back up their work with the word. I have used them for several year and they do not disappoint..

Elgin AC has the most responsive and professional staff. Their work is top quality and their prices are very reasonable. We are so thankful for Elgin AC.

Recently purchased our home and 5 days later the AC is leaking in the house. Called them and they came over promptly and fixed the issue. They were courteous and professional and I highly recommend them.

Exceptional service. Knowledgeable and professional. Highly recommend Dylan and his team for your HVAC needs. We will definitely be using them when we need this type of service again.

Our AC went out Sunday evening, the next day was forecast to be record breaking high temperatures. I put in a call leaving a message. First thing at 8am I received a call back. A very nice young man named Tate, came out checked the unit, found the problem right away, fixed it, just charged for a service call. I have used this company a few times over the years and I highly recommend them. Thank you Elgin Heating and Air, and especially thank you "Tate!"

I can't say enough great things! I called on a Friday afternoon, received their voicemail. Left a message. They returned my call in maybe 5 minutes max! Were at my house in 10 max! Gone in 15 max! And my AC is working beautifully again and cost less than $100, for my particular issue. Extremely friendly and outgoing. I will never call anyone else.

Elgin AC got my central AC unit back up and running in very little time. External fan and radiator unit needed a capacitor replaced; these folks knocked it out within a day. I will definitely call them again. Trustworthy, professional, responsive, quick and friendly service with fair pricing - give them a call.

So impressed with Dylan and Elgin AC! Our rental house AC broke and there was a set of 2 week old twin babies living there. Dylan got there within an hour and a half of calling for service and made sure that house was cool for those babies. I called at 8:55, he was there by 9:30 and the problem was fixed with a working AC by 11. I have never had such great service. Definitely my new AC service

Until recently, Elgin AC was always the people I would call if something was wrong with my AC because they almost always sent someone the same day and they have almost always fixed whatever was wrong (including installing a new unit when my old one caught fire).

If you want prompt service, I would recommend. I didn’t give them 5 stars for a few reasons:
1) They don’t respond well when you aren’t satisfied. They asked me to find a new service provider when my review wasn’t good. They never contacted me about the review or tried to address my concerns when I tried to contact them about them, simply stated, 7 months after my review was posted, “In the future, please contact another service provider. We prefer to work with people appreciative of our work.”
2) Sometimes they are a little slow invoicing (one call may result in an invoice within the week; other times it may be two or three months before you get an invoice).
3) They always charge a $95 service charge regardless of the reason for the call or how long it took. For instance, one weekday I noticed my AC making a lot of noise. Left a message and guy calls me back a bit later. I describe it to him, he says he thinks he knows what the problem is and is in the neighborhood, so he’ll swing by. Sure enough, less than 15 minutes later, he pulls in. He walks to my unit, and takes off the cover. I walk into living room to redirect my dogs and when I come back, he’s putting the cover back on and says it’s fixed. He holds up a small leaf and says it got caught in the blower (or motor or something). Says it happens all the time. He left within 10 minutes of arrival. And a few weeks later I got a bill for $95.00.

Two, no call no shows for scheduled appointments. I'm not sure if there has been a change at the top or what but the service and communication is the worst. Call Parobek instead.