All reviews for Boone's Heating and Cooling

We have come to trust Kris Nash without question. When our AC went out on one of the hottest days of this year, Kris worked with us to find a solution within our budget. All this was well after 9 pm! Kris and the office staff worked together to make sure we were satisfied customers! His customer service skills as well as his equipment knowledge are beyond reproach.

My technician was Kris Nash. He was very efficient, made sure not to make a mess in the house, and he gave me detailed information on my air conditioner. I asked him to also look at something to see if a new duct outlet could be installed. He spent time doing evaluating and giving me his advice. He was wonderful.

Jake Rios did a great job. He is a personable, knowledgeable, and communicative HVAC specialist. He went above and beyond to help us fix a few duct problems in our attic. Very impressed with him.

Richard was amazing. He was polite professional very informative. I’m happy to do business with him anytime.

I had a full check with Brandon ( plumbing), Anthony Montez (hvac) and Jose (electrical). Everyone was wonderful, knowledgeable and professional. They pointed out potential dangers and problems to get fixed. I appreciate their dedication.

David R., the technician, was professional. I had a lot of questions; his knowledge from the minor to the major questions invaluable. 5 stars to David + 5 stars to Boone's = 10 star rating. Will continue to use this company for any and all HVAC issues and more.
~Angela L.

It was very easy to set up an appointment. The receptionist was courteous and very helpful. The technician who came to our house, Michael Youngblood, was great. He was knowledgeable and did a great job. He also provided clear answers to all of our questions.

Feliciano Ortiz came to repair our heating system and install insulation in the attic on 4/25/23. The job was done professionally. Feliciano and his assistant kept me informed of what they were doing. They cleaned up very well after they finished the job.

Jesse Wolfe came to check our heating system. He was thorough. He clearly answered all our questions. We are interested in installing new thermostats and Jesse showed what were available to us with clear explanation.

9/18/23 Very satisfied with the heating system maintenance visit with Richard Rodrigues.

10/18/23 Carlos Morales was great. He was on time and we were very satisfied with his service.

3/13/24 Mario Ortiz and other crews from Willard’s did a great job on our electrical and HVAC systems yesterday. We’re very happy with the results.

We also had good experiences with Jake Rios. Jake is very knowledgeable. He quickly diagnosed the problems with our HVAC system. He also clearly explained what should be done and various options to resolve the problem.

3/21/24 Mario Ortiz and David Romero came back to check up on our recently installed heat pump. They were on time and they did a good job. The minor problem that we had was corrected with clear explanation about the problem. Great job!
6/12/24 The valve in our heat pump malfunctioned. We placed a call to Boone’s and a technician (David Romero) came out on the same day to evaluate the problem. He was very professional. He clearly explained what went wrong and promised to order a new part for replacement. The part promptly came and we were notified that a technician will come the next day to install the replacement. David comes back today and fixes the problem. Great customer care!
8/14/24 Richard Rodriquez came to check on our HVAC system today. He was very thorough and professional. Clearly explained what needed to be done.

Carlos did a great job repairing our furnace. He arrived when he said he would, had all of his tools and parts with him, and did his work in a very efficient manner. Additionally, he was very polite and friendly. A true professional!

I have owned homes with air conditioning for 50 years and Koyt was the best service professional I have encountered. And going into the options for fixing my systems problems he presented photos and explanation of problems and clear choices. Answered all questions I had very completely. No pressure, just info.

Daniel came by today to to routine maintenance on my units. He is amazing. He did a thorough examination of my units in the attic and outside. He took care to leave the home clean by wearing booties inside. I have been using Boone for sometime. Amazing company and the best technicians!

Mark and Tristan from my installation team were amazing! They were prompt, knowledgable and answers any questions I had. Mark explained everything about my new system and was very patient while I asked questions. He even checked on me later that evening to make sure the house was cooling down and to make sure I didn’t need anything… such amazing customer service. Very happy with their service, it is definitely above the standard norm. I am a customer for life… thank you!

Boone’s installed my new HVAC system mid summer a year ago…very pleased with their prompt turnaround at that time in replacing a very old system. Kris Nash is my most trusted and knowledgeable technician for seasonal maintenance, as well as adding a compressor assist kit to save on my power bill, and wiring in a fan relay to a duct booster to help with upstairs cooling.

On a hot August 11, 2024 Sunday evening my A/C quit cooling so i called Willard’s to set up an appointment as quickly as possible. Thankfully, with my annual maintenance contract, Peyton Arnold of Willard’s North came to our rescue a couple of hours later and cleared out our clogged condensation drain and allowed us to have a cool night’s sleep. So thankful for my annual maintenance contract and ability to get quick service at such an inconvenient time! Thanks Peyton…a very nice and capable young man!

Anthony Montez did a great job troubleshooting our heater problem.

Update 11/11/2023: Unfortunately - While Anthony is very helpful and efficient, the scheduling of the repair service (after receipt of the replacement parts) has been a nightmare!!! We had 2 scheduled appointments cancelled - one without notification. My husband took 2 days off from work to be home for NOTHING! Then, I received a text the fallowing day that the technician was on the way to my home - UNSCHEDULED. I had to call and re-schedule. I have to say I am very disappointed. If the appointment/repair does not happen on Monday, as scheduled, I will be livid.

Kris Nash is my go to technician! He is always honest and willing to go the extra mile. I have old systems and he is willing to help make the tough decision to either repair or replace with hard facts and pictures to outline his findings. It’s great to have someone who is trustworthy and reliable. And he knows his stuff! Finally….he treats his female clients like a valued partner. You don’t always get that with repairman and that is priceless.

Anthony did a great job! The weather prohibited an early arrival but he kept in touch and came as soon as the front went through. He was very professional and knowledgeable. Nice guy too!

What a difference these guys make!! My Dad has been using Boone’s for over 15 years. I recently purchased my Dad’s house and kept service with them and continue to have an amazing experience. I recently needed service and they sent out Anthony Montez to get me squared away. Anthony was on time and extremely friendly and knowledgeable. Thanks for the great experience once again

Our air conditioner went out on Sunday. Kevin from Boone's arrived on Monday around noon. He had everything fixed within an hour. Great service and Kevin was very nice!

Mario Ortiz and his partner were very professional and courteous. They arrived ahead of schedule and had the job done in record time. They have restored our faith in Willard.
Sincerely,
Jim Dimock

I've had Willard for years. Since their merger with Boone's Heating and Cooling, I have not been disappointed with the additional services the merger made available to me. Kaylie Grandll recently served my HVAC unit. She was thorough and patient. I felt like she was willing to answer each of my questions and represented Willard well.

Reached out because I had no cooling in the dead of summer and they were super prompt with service. Jakob was absolutely amazing, knowledgeable in answering all my questions, patient and most of all kind. Will continue using them!

Post Note: My issue required installation of a new ac unit. During the process, an incident occurred and mgmt was extremely prompt in their response and went above and beyond to right the issue. They have earned a lifetime customer in me. Great customer service!

My A/C was not working and Daniel went above and beyond by making a second trip to my home after a missed connection earlier in the day. When he arrived he went straight to work and explained everything he was doing as he worked. He was efficient, professional, and knowledgeable. My A/C was up and running by the time he left. Great service. Highly recommend

Anthony Montez was our technician. He arrived exactly on schedule when he said, was very thorough with both systems. He even helped get a plumber here within an hour as part of our membership with Boone when we discovered we had a leak in the hot water heater. Highly recommend him and this company.