All reviews for Harold James Inc

Great people that know their stuff

Two technicians arrived at my residence to check my HVAC system. After checking the outside unit and going up into the attic I was told I needed a whole new system. I was advised they were not compatible and their service manager would contact me regarding prices on a new unit. The following morning I awoke to my ceiling dripping water and partial collapse. I went up into the attic and observed my drainage line was disconnected. I contacted the service manager(Dennis) and advised him of the problem. Now after several months they are claiming they never went up into the attic and that I’m a liar because the technician that made my location never makes mistakes. I had been a customer for over 20 years with them. But I guess that doesn’t matter as long they don’t pay for there mistakes. So I would advise anybody thinking about hiring this company to video record there activities in your residence.