All reviews for Helotes Pool Company

I contacted Helotes Pools for the first time today. After requesting service from two other contracts who did not show up, I was pleasantly surprised at the absolutely wonderful customer service from Austin. He kept in contact, he worked me into his busy schedule, he called to let me know when he would arrive and did the best job of cleaning my pool that I have had in 14 years. I will never call another Pool company!

Austin was amazing! Superb communication skills. We had some storms on and off on our scheduled day to have our filter cleaned and he kept us up to date through the entire process. Won't be using anyone else! Helotes Pool Company for the win!

Very knowledgeable and friendly always prompt with appointments. Definitely recommend.

⭐️⭐️⭐️⭐️⭐️
Excellent job from start to finish. The team was professional, efficient, and our pool turned out beautiful. Highly recommend!

Really appreciate Austin’s diligence and attention to detail. Very professional. Would definitely recommend!

Austin is great! Communication, consistency, and service are all top notch

Hard worker and detail oriented. He's followed through and takes pride in his work. I'd recommend him to our friends, no regrets!

Austin is hardworking, reliable, and takes real pride in his business. Highly recommend his company to anyone looking for a trustworthy pool service.

Helotes pool company is a company I'd recommend to my greatest friends and family. Austin is hard working, reliable, kind, has a detailed eye and knows what he's doing! 10/10 would recommend. Give him a call, you wont regret it!

Austin does a fantastic job taking care of our pool. He is punctual and courteous. After every visit he sends me a pool report. I highly recommend Helotes Pool Company !

We are customers with Helotes Pool Company and sooo happy with their services. Austin is great at communicating and updating us on our weekly pool service. If you are searching for a reliable and professional pool company call today to setup service…we promise you will be happy with your decision. We are truly blessed to be part of the Helotes Pool Company family!!

We have always maintained our pool and are quite particular when it comes to quality and service, but we called upon Austin, owner of Helotes Pool Company, because we needed some help (freeing up our time). We are so glad we found this company!! Austin shows up like clockwork, is highly knowledgeable, courteous and our pool is consistently pristine. We feel highly satisfied and confident in their pool & spa servicing…Highest recommendation!

🤦‍♀️FAKE 5 STAR REVIEWS.

I am so very disappointed with the response and follow up we have so far received. We did not receive a follow up call to my initial reaching out as promised, and so far we have been stood up waiting for a person to come out. A neighbor used Austin and we read so many positive things as well. I am disappointed we weren’t ‘important enough’ either for any follow thru. That’s a shame....

🤦‍♀️UPDATED 9/13
This is a genuine review. It’s absurd to dismiss me again. While I wouldn’t expect excuses, after this experience, I feel comfortable leaving this review. It’s okay to make mistakes; take responsibility and move on. Excuses are never beneficial to anyone. You want me to pretend that I’m leaving something untrue? I’m simply sharing my experience with your company. Perhaps it was in my best interest that we never started a work relationship in the first place.

I’ll also share my experience with others.

🤦‍♀️ AGAIN, I’m updating my review.
My goodness, you simply can’t take responsibility for this.

I never mentioned that I had any work done. You never got back to us, so we moved on. I left a review about our experience, and I don’t regret it one bit.
You’re making yourself look incredibly unprofessional. You must be young and new to the business world.

Obviously, your other reviews are fake if this is truly how you act.
Why are all your other reviews from the same days? It’s odd and probably fake 5-star reviews, huh?
How can you confirm that you never spoke to me, sir? Stop lying and take some responsibility. Why would I make something up about your company? You’re not that special, buddy.
Im leaving a real review and you can’t handle it because it isn’t a good review. Deal with it.
He reports a real review because it doesn’t make him look good.