All reviews for Direct Service, Construction & Design

The best world wide

Always received top notch service. Very professional and knowledgeable workers.

Horrible customer service from both Ronnie and Kristine Fox. I called to check the status of a maintenance request for one of our properties. The tenant had stated she had not received a service call and needed service. Kristine was very rude when I asked her to confirm the contact number for the tenant. This is a reasonable request when the tenant states they haven't received a call for a maintenance request that was submitted over a week ago. Instead of resolving the issue Ronnie would rather cancel service than get to the bottom of why the service tech and the tenant did not connect.
I have been in the business over seventeen years and a service company like this should be avoided. There are allot of good service companies out there and I recommend finding one of them like I was able to do within an hour of speaking to Ronnie.

They sent 2 plumbers for a not working faucet. They billed us $563. The faucet is still not working. Customer service is bad. Plumbers from them are not professional. I regret made the service call.

How I know this company is that their van was driving recklessly on the highway and tailgating me with a baby in the car! If their drivers are this irresponsible then probably their services are no good either!!

Update: Seems like dishonesty at the management level is another attribute of your shady business since you never asked me for time and location to check against GPS data!!!