All reviews for New Balance A/C, Inc.

Very conscientious people

Best AC Company in the biz

This AC company does exceptional work.

Very good A/C company. Very professional

one of my favorite company the service are so kind and clean

Reliable, knowledgeable, on time, very clean, very thorough. Excellent service.

Excellent service. Fix it right the 1st time! Love this crew!

I had Sam and Jim at my house to inspect my system. They were very professional and helpful.

Love New Balance A/C! Great company! Wonderful people!

Simply the best AC company in Houston - Fair, Honest, Trustworthy and Dependable - who could ask for anything more?

Sam and the crew stand by their work and will correct any issues if encountered. Dedication to getting the job done right and returning if necessary is why I'll continue to use them.

Sam and his team at New Balance have always been great. Sam even came out himself on a Sunday, to fix her heater after I cause a fuse to blow.

Came out when asked, diagnosed and fixed the issue at the same time. Very reasonable costs. Both Sam (owner) and David (office manager) very friendly to work with. The yearly maintenance plan is awesome.

Best heating & cooling company in Houston. Courteous, educational, friendly and thorough. These guys know their stuff. Excellent customer service starting with the owner, field techs and office mgr. I use personally and for business. Wouldn't use anyone else.

Fabulous and highly ethical company. Their annual service contract gives peace of mind for twice-a-year thorough checkups on cooling and heating systems. Sam has assembled a dedicated and professional group of employees.

The technician was a very polite young man named Daniel who called enroute, arrived on time, and was very respectful of our property. He worked for two hours even though it was a standard annual maintenance job so as to do it correctly...it did not help that one of the units was on our roof, 4 stories up, in this texas heat. He nonetheless did the job well. very pleased with these guys.

Let me begin by saying that we have used New Balance A/C for several years. I can assure you that Sam Kelly is a good man. However, in saying that I also need to say that we as people make mistakes. Every last one of us. I would also like to say that if you ever check the reviews on a company and you don’t come across any negative reviews something is wrong! I say this because of my opening statement. We ALL make mistakes. Sam has always been extremely fair and helpful in every one of our heating and A/C repairs. Has everything always been “perfect”? No... Why? Because your employees aren’t as concerned about your business as much as you are. The only recommendation that I would have would be to incorporate a quality assurance individual to inspect every job after completion to insure that everything has been done properly and is up to code. Other than that, this much I can assure you. If something isn’t right all you have to do is let Sam Kelly know and he will see that it’s done right. I’ve always been told that making a mistake in life isn’t what determines if you’re a success or a failure. What determines whether you’re a success or a failure is what you do in the midst of your mistake. Sam has ALWAYS made things right. Therefore, in my opinion he’s a success! Thanks for everything Sam!🙏

I had an issue with my furnace only working intermittently. Sam and his crew really went above and beyond. They addressed all of my concerns and offered suggestions to add insulation in my attic to help improve energy efficiency of my home. I was very impressed with the quality workmanship and overall professionalism. It's not very often you find an honest company like this one. Will be using them from now on for all my HVAC needs!

Ive been using them for more than 25 years.They are the most awesome people in the business. Fair, honest, awesome service, awesome techs, fantastic owner, Sam and David the scheduling guru. Won't tell you my techs name because he is so awesome that you will want him to take care of your system but they are all great!

Had New Balance A/C inspect and repair an upstairs house system in Aug/Sep 2021. Ownership is involved in fielding calls, they've hired some passionate pros who work well together, answer questions, and don't leave until the job is done.

My experience was great, and I found their technicians to be professionals from initial inspection, through repair, and ongoing maintenance. My experiences with other HVAC operations tells me this is the one for us going forward, and we have had no issues in the last 4 months, with allergy symptoms alleviated.

Wonderful company. Cannot say enough good things about New Balance. Prompt response, excellent customer service and they take pride in their work. They are my go to company for a/c work. Will use as long as I own property in Houston.