All reviews for Thomas & Sons Plumbing & Water Heaters

I had a great experience with Dwayne from Thomas & Sons Plumbing & Water Heaters. We discovered a slab leak at my dad's house, and when we reached out for help, Dwayne called me within an hour to gather all the details. He even suggested that I turn off the hot water line to prevent any more damage until he arrived the next day. This kind of proactive communication really impressed me, especially since we didn’t get that with another plumbing service we tried. When Dwayne arrived, he evaluated the situation and gave us a fair quote, explaining everything in simple terms. The whole team was professional and completed the work efficiently. I’ll definitely contact them again if we have any plumbing needs in the future.

thomas & sons plumbing & water heaters are the best plumbers i've worked with. they always show up right on time and provide professional service. if i can't be there, they send me photos of the plumbing work so i can see what’s been done. i trust them completely and have no problem leaving a key or setting up a lock box for access. i own several properties and tried a handful of plumbers before finding them. now, i use them for all my plumbing needs. the plumbers are always friendly, communicate clearly, and wear clean uniforms every time. my family and tenants feel comfortable having them around, which wasn't always the case with others i tried before. james helped me today—he did excellent work and kept me updated the whole time. i’ve also had dwayne and brody do plumbing repairs and installations, and they were always top notch. my tenants are happy with the quick response whenever there’s a plumbing issue, and i appreciate how reliable they are. recently, james did an amazing job fixing a broken pipe in the foundation and replaced an old valve on the main water line. dwayne even found an underground leak that had made my water bill go up and rerouted an old water heater to a new on-demand one outside. he also finished the installation for my tub, shower, and new sinks. every time, the job is done right. i only use thomas & sons plumbing & water heaters now, for both my home and rental properties. they always deliver great plumbing service, respond fast, and keep everyone happy.

Brody and James did an awesome job! They replaced our water heater the same day we called them. They arrived on time and did top-notch work. If you want honest and quality plumbing at a good price, you should give them a call! We recommend them to all our friends and family in Houston. Later, we had Brody come out to change the main water shut-off valve for our house because the original one didn’t work right. He also fixed our water supply line from the mist system pump. The work was excellent and the price was fair. This is the only plumbing company we’ll use from now on!

i highly recommend this plumbing service! we had a leaky toilet in our home here in houston, and the plumber, brody, came out to help us right away. after taking the toilet off, brody found out the flange needed fixing. he put in a new wax ring so we could still use the toilet while waiting for the right part, then scheduled a return visit to repair the flange. when brody came back with the part, it turned out he didn't have to do a big repair after all, so he didn’t charge us for the second visit, even though i had already agreed to pay extra. it’s not often you see that kind of honesty from a plumber! i was really impressed with brody’s integrity and the way he explained everything. the service was fast, friendly, and professional. if you need a plumber in houston, this is the company to call!

A big thanks to James and Dwayne for quickly fixing a major water leak underground near my water meter. I had been waiting for another plumber for days with no idea when they’d show up, but James promised he’d come out the same day, even if it was late. Sure enough, they arrived just a few hours later and got right to work. They repaired the leak in no time, saving me from a massive water bill. Both were really friendly, professional, and the price was very reasonable. I’ll definitely call them again for any plumbing needs!

I had a plumbing emergency with the main line under my house, and as anyone in Texas knows, plumbing issues can be a real hassle, especially with the heat. In the past, I’ve struggled to find a plumber who would respond quickly, but this team really impressed me. They came out the same morning I called, and although they couldn’t fix everything right away, they kept in touch and followed through just like they said they would. First, James came out—he was friendly, really knew his stuff, and explained everything clearly. Then Dwayne arrived with a camera to get a closer look at the pipes. After that, Brody and the rest of the crew replaced some pipe and laid down new gravel. Finally, they jetted the line to clear everything out. Everyone showed up right on time and did exactly what they promised, so I always felt confident about the work being done. When it was time to sort out payment and invoicing, the office staff made things easy and stress-free. The whole process was smooth from start to finish. I’ll definitely call these plumbers again if I run into any more problems, though I hope I won’t need to!

I had a great experience with this plumbing company. I discovered my hot water heater was leaking one morning and called for help. Dwayne and his crew were able to come out the same day, which was a huge relief. Within a few hours, two team members arrived and quickly got to work replacing my old water heater with a new one. They were very professional, friendly, and made sure everything was hooked up properly. They also took the time to walk me through what they were doing, which I really appreciated. I would definitely recommend this plumbing service to anyone in need of reliable and fast plumbing help.

I had a leaking pipe in my utility room and also needed to replace an outdoor spigot. i called thomas & sons plumbing & water heaters to get some help, but the estimator wasn’t free right away. that was fine for me since my bucket was catching the water just fine. brody, who came out to give the estimate, was really friendly and took the time to explain all my options for fixing the pipe and swapping out the spigot. later that same day, the office called and left me a voicemail saying they sent over the estimate by email and could get the job done as soon as the next day. i was able to schedule them for the following day, and the plumbers who showed up were also super helpful. they walked me through how to shut off the water to the main line using the alternative valve and explained how to take care of the spigot, which is important with all the hot weather here. since the last owner didn’t leave any notes, i’m still figuring out how everything in my house works, so the extra info was great. i definitely found my go-to plumber for anything else i need.

On a Saturday, our sewer suddenly backed up and started flooding the house. We reached out to a plumber, and James showed up the next day to check things out. After trying to snake the pipes, he discovered that our old clay sewer pipes had collapsed. James quickly arranged for emergency utility location services and was back the next morning to fully replace our main sewer line all the way to the easement. The whole process was handled really fast and professionally! A few months later, our sewer backed up again late at night. We called James, and he arrived first thing the next morning. He snaked the lines and found that tree roots had grown into the pipes past the area that was previously repaired, even reaching into the easement. Once again, James took care of everything quickly. We really appreciate the prompt and reliable plumbing service!

I recently had a fantastic experience with a plumbing service here in Houston. I left a message explaining the plumbing work I needed, and Brody got back to me quickly. After we talked through the issues, he set up an appointment to come by my house at 9 a.m. the very next day. He actually arrived 20 minutes early, which was a nice surprise compared to other service companies! Brody worked fast and was very professional. He explained in simple terms what repairs were needed and how I could save money. He ended up replacing the expansion tank on my water heater and the fill valves on all three toilets. The price was much better than what other plumbers quoted me, and I felt like I got a great deal. This was my second time using their plumbing service, and I will definitely call them again if I need a plumber in the future. Highly recommended for anyone in Houston looking for a reliable and honest plumber!

We can’t say enough good things about the plumbing service we received! The first time we called them out to our Houston home for a clogged kitchen sink, they did a fantastic job, so we didn’t hesitate to reach out again when our toilets started having problems. The issue turned out to be pretty complicated and needed several visits, but Brody stayed patient and used all the right tools to get to the bottom of it. He discovered a major sewer problem—broken pipes and a damaged trap were causing sewage to leak under our yard and could have backed up into our house. Brody quickly helped us contact our insurance and got started on repairs right away. The team was always professional, explained everything clearly, and made the whole process stress-free. We’ll definitely call them again for any plumbing needs in the future—their service is top notch!

I’m sharing this review based on my mother-in-law’s great experience with Thomas & Sons Plumbing & Water Heaters. Her water heater started leaking, and James came out to take a look. Instead of immediately suggesting a whole new water heater, he carefully checked everything and found out that only some piping needed to be replaced. This ended up saving her a lot of money. It’s rare to find a plumber who takes the extra time to figure out the real problem instead of just replacing everything. She’s used their plumbing services a few times now and always finds them dependable and honest. She highly recommends using them for any plumbing needs!

We had issues with both of our bathroom tubs at our home in Houston—one wasn’t working at all and the other wouldn’t stop running. We first called one plumber who wanted to charge us $1,000 and said he needed to cut a hole in the wall to reach the diverter valve. The second plumber quoted $800 and tried to fix it, but actually made things worse. Then a third plumber brought the wrong parts, put them in anyway, and still said it would cost $1,000 and that cutting the wall was the only solution. Finally, we called another plumbing service and Brody came out. He quickly fixed both diverter valves and fixed two leaks, all in about an hour and a half, and only charged us $300. Brody had the right parts with him, didn’t have to cut into our walls, and both tubs are working perfectly now. He was honest, skilled, and explained everything to us in simple terms. We really appreciated how fast he came out and how dependable he was. Highly recommend this plumbing service for anyone in Houston looking for honest and professional help!

We had a few different plumbing repairs needed throughout our home, including problems with a couple of toilets and showers. James arrived on time, listened to all our concerns, and gave us a clear quote that was fair and matched what we expected. He worked efficiently and made sure everything was tidy when he finished. I even asked for a couple of extra things to be fixed while he was here, and James took care of those without any trouble. This was my second time using their plumbing services—the first was for a water heater replacement—and I’ve been pleased both times. I would definitely call them again for any plumbing needs and recommend them to anyone looking for a reliable plumber.

brody was great to work with! he took the time to clearly explain the problems with our pipes and let us know exactly how he would repair them. he also pointed out other plumbing issues to keep an eye on, since our house is older and has some wear. brody was very knowledgeable and got the job done fast, even fitting us in before heading out on his break. he was upfront about the pricing, which is rare these days. overall, we had a fantastic experience with thomas & sons plumbing & water heaters and will definitely call again for any plumbing needs in the future.

There’s a good reason i’ve stuck with Thomas & Sons Plumbing & Water Heaters for so long, both for my house and for a couple rental units. My latest call was when the master bathroom toilet at home got clogged and started to overflow a little. We cleaned it up, but the next day, brody and dwayne showed up and quickly figured out not only was the pipe blocked, but the toilet itself was leaking since there was new water on the floor. They took care of the whole sewer line and suggested a replacement toilet they already had ready in their truck. honestly, we weren’t happy with our old toilet anymore, so we went with their recommendation. brody made sure the new toilet was lined up just right and both guys didn’t leave until the job was finished perfectly. they even offered to clean our hardwood floors where they’d been working during the repair. that's what i call top notch plumbing service!

we just moved into our new townhome in houston and after only a week, our old water heater started leaking. our home warranty company wasn't much help, so we decided to call a local plumber. dwayne and james showed up the same day we called, which was a huge relief. both were friendly, knew what they were doing, and explained everything clearly. they got right to the root of the problem and didn't try to sell us anything extra. we felt really taken care of by dwayne and james. we would definitely recommend this plumbing service to anyone in houston needing honest and reliable help!

Our water heater stopped working, so we called a local plumber in Houston because they are always quick to respond and thorough with their plumbing work. The plumber, James, spent a couple of hours working on our gas water heater, carefully checking everything to find the problem. He figured out what was wrong, but didn’t have the exact gas control part needed in his truck at the time. Even though he couldn’t fix it right then, he did everything he could and was very professional. We were pleasantly surprised that there was no charge for the visit. This team is always my go-to for any plumbing issues!

I had a great experience with this plumbing service. Before the appointment, they sent me a text to let me know they were on their way, which was very helpful. The plumber, Dwayne, made sure to lay down plastic to protect my stairs and carpets while he worked, which I really appreciated. Dwayne replaced two of our water heaters and took care of a few other small plumbing fixes around the house. He made our pipes look much neater and more secure than before, and everything just feels more solid. Even my kids noticed how much better everything works now! The whole process was quick and efficient, and the house was left clean after the work was done. I’m very happy with the results and would definitely recommend this plumbing company to anyone looking for reliable help, especially here in Texas where it gets pretty hot and water systems are important.

We recently had a couple of issues with our toilets at our home in Houston and called Thomas & Sons Plumbing & Water Heaters for help. James was our technician and he was very professional and polite. He reached out to let us know exactly when he’d arrive, which was great. After looking at one of the toilets, James explained that it only needed a simple nut tightened, so he fixed it right away—honesty like that is hard to find and we really appreciated it. The other toilet needed a new rebuild kit and had a small leak, but James took care of it, tested everything, and made sure it was working perfectly. A little while later, we noticed water coming out of the tank, so we got in touch again. James came back that same evening and didn’t leave until he found the problem and fixed it for good. It’s clear he’s dedicated to doing quality work and making sure his customers are happy. A while back, we also had a gas leak and needed urgent plumbing help. Even though we called late in the day, we got a text back and were scheduled for service the next day. The team was super responsive and kept us updated the whole time. Brody and Dwayne were very professional and worked hard, staying late to make sure the gas leak was completely fixed and our home was safe. They even handled scheduling the city inspection and made sure everything was taken care of with the gas company. We’ll definitely keep calling them for any plumbing needs. The technicians are friendly, honest, and really know their stuff. We highly recommend their services to anyone in Houston looking for trustworthy plumbers!

I called around for a few quotes to get my septic tank pumped, but the prices from other plumbing companies were way too high. When I reached out to this plumber, their prices were much more fair and straightforward. The person who answered the phone was really friendly and took the time to answer all my questions. They even managed to fit me in for a same-day appointment. When Brody arrived to do the job, he was just as pleasant and helpful as everyone I’d spoken to. He explained everything he found with my system and took care of a few extra things without charging me more. In fact, I even got a discount at the end. The service and price were so much better than what I found elsewhere. I’m definitely going to call them again for any plumbing needs and would recommend them to anyone looking for honest and reliable plumbers here in Texas.