All reviews for Universal Tree Service

Awesome service! They arrived 15 minutes after I called. They just came to give me an estimate, but they stayed and finished the job right away. Now my yard looks great for holiday guests and the old dead tree is gone. Great work!

We hired Universal Tree Service to remove 5 trees. One group of trees was close to our neighbors driveway. We warned them prior to cutting about our neighbors driveway and to be careful. Unfortunately when cutting a major trunk their cable holding the trunk was cut by them resulting in the trunk falling directly onto our neighbors driveway. They also damaged our neighbors basketball goal. We have a signed letter from the company stating it was there fault and they would replace the driveway they damaged. We requested the license number and company name of the concrete company they were using to replace the driveway. They refused to give us that information stating that any information requested by us was only between our neighbor and Universal Tree Service. It is OUR responsibility to replace the driveway and basketball goal and their refusal to communicate that information to us, the homeowners who hired them, is contemptuous, at best. The company sent many hostile texts to me declining to give us the information due to the fact that they wanted to replace the driveway as cheaply as possible. Ultimately they did repair our neighbors driveway. While they do have a Certificate Of Liability Insurance they do not hold a Louisiana Arborist License.
The unprofessional manner in which Universal Tree Service has communicated with us regarding the damage they caused is wholly unacceptable. The company is based out of Houston Texas, 9201 Meta St, Houston, TX 77022. We also be filed a complaint with the BBB of Houston Texas. To date they have not responded to our complaint. ALSO THEY ARE NOT LICENSED IN THE STATE OF LOUISIANA AS THEY DO NOT HOLD AN ARBORIST LICENSE. WE FILED A COMPLAINT WITH THE LOUISIANA DEPARTMENT OF AGRICULTURE AND FORESTRY. THEY HAVE BEEN GIVEN A CEAST AND DESIST ORDER AND ARE NOT TO CONDUCT BUSINESS IN THE STATE OF LOUISIANA.