All reviews for General Parts Group

These guys are great & easy to work with, they really know what they are doing.

Fast

Thank you for fast service.

Amazing Service, Amazing response time thank you so much !!!

Quick response, very professional and they understand the importance of getting restaurant equipment up and running as quickly as possible.

Chris did a very good job! Knowledgeable and skillful.👍

General Parts has great customer service and response times. The online payment site is also very helpful.

I own an uncommon stove(Dynasty) and am at a residential address. When I reached out to General Parts they were not able to help me as they work with commercial addresses only, but they were able to refer me to another Dallas company who was able to service the brand I have. Above and beyond from Mark S and I highly recommend them as this kind of communication and service is not available everywhere!

Not the most knowledgable Tech. Came out in the middle of the day. Too busy for him to work on the slushy machine (his words). At his request we rescheduled for 2 days later at 8 am. I was then charged $200 for the reschedule on a Warranty item. I spoke with my Tri-Mark Rep on this and he was unable to get General Parts Group to cancel the fee. Not really understanding why I pay when your tech requested it of us. I will request another repair group in the future to work on this warranty unit.

These people are crooks! There policy is to keep your card on file and charge whenever they feel like it. The worst

We reached this company because Asber referred. But, please be beware of this company as you will see invoice for doing nothing and if you call them, their response is not convincing. We would say ZERO star for customer experience. We don't think so they looking for long term relationship with any of their customers.

Paid for repairs that never fixed the issue. Different tech always seemed to point out a new issue. But they never fixed the issue just more items to replace. Stay away from this company. They do not know how to fix things and they are expensive. You can also forget about them arriving on time. They don’t know what that is