All reviews for Hobart Service

Keep Going like that guys
Thank you!

Simply the best, nobody does it better. Those other guys...there the other guys...for a reason...but these guys! There the guys!

Best customer service the part specialty department has lots of knowledge ordering parts for my hobart last order was wrong part me be its my fault

Chris that came to buffalo wild wings in bedford was phenomenal! Found the problem after finding there were more fixed everything at once instead of prolonging the issue! Keep it sir

Hobart service is always more than accommodating. They always show up committed and ready to get any operation up and running as soon as possible. The technicians have great follow up correspondence, dispatch is always looking out for the customer and integrity is always relevant. The only issue I have is sometimes depending on the equipment parts are not readily available and there isn't any clear lead time given but everyone is at the mercy of parts distributors and we can't do anything about it accept blame Biden! LoL 😂

Service was quick and responsive. I could not get a receipt out of them to expense back to my company. This was the only issue I had with this company. Accounting is nonresponsive.

Machines are nice. We tried calling, left message and call was never returned. We needed their help.

Set up a service call with them, they didn’t call my wife back for weeks. Then I call back again, and when I ask for tech support they say, oh we don’t have a tech support line for the general public!? We couldn’t get them out there, so I was trying to get some help from tech support to get our large mixer fixed. And most companies that manufacture equipment, ice machines, reach in freezers, etc. they all have tech support! Hobart just wants you to have to pay that $350.00 service call, and 150+ an hour for labor, and then mark up on parts as well. Not a pleasant experience, and our mixer still isn’t fixed yet!

I will applaud Hobart located in Irving, TX on getting my Berkel Mixer repaired in a timely manner. The robbery aspect of this service call is getting charged $320 travel charge (on top of the labor) to get to my restaurant that is a mere 16 miles from the local service office. $20 a mile round trip is absolutely unacceptable! I will call the corporate office and lodge a complaint. No other service that we deal with for repairs and maintenance (or deliveries) charges such an outrageous rate for trip charges!
UPDATE: In multiple calls to both the Corporate Office and the Local DFW Office to discuss this outrageous trip charge, I learned three things. 1) This large corporation determines the local trip charge and does not care to discuss it. 2) the response to this Google complaint also falls on deaf ears. The number supplied is to the local office and it immediately runs you through the automated system that places you on hold for a minimum 10 minutes, and there is no one that really handles customer complaints with any timely response. 3) I contacted the local branch manager two weeks ago and was assured I would get a call from the next person(s) up the chain. It still hasn't happened.

2 i have requested repair for the same issue. Both times took over 3 weeks to get a service rep to come out.

Just got run off the road by one of their vans. Van 156 jumped 3 lanes at a divide of little and green oaks. The driver nearly killed me so they could park outside the Walgreens and take a nap. Shame on you.

Spoke with Sarah on the phone briefly before they closed at 5. Gave my location info and then suddenly she "couldn't hear me" and hung up. I tried calling back instantly several times and got no answer. I have been trying to get service from them for over a month now to no avail.

Called for issues on a unit I was working on. Need technical clarification for the part order, was transferred to this branch and was asked to ask for service manager or any tech on-site to verify part needed. Receptionist who answered phone didn’t like that I asked for their service manager and quote said “ we don’t offer technical service for free, you would have to have to tell your customer to call for service”. They are making money off parts, they are doing themselves a disservice trying to monopolize their equipment.

Hobart was great until it wasn't. We have been waiting for 3 weeks to get service. We called and they said we are not even on the board. What!!?? This is not the first time either. It just keeps getting worse. Honestly, if you have options, go elsewhere. Ps. If Hobart actually read these: WE ARE STILL WAITING!

If you have warranty or are a large company that can afford repairs, this doesn’t really apply to you. Everyone else, heed my warning. At one point Hobart provided quality equipment and great repair services. As time progressed, everything changed with the company. Upon arriving the first time I accidentally stepped in the wrong side of the building. I was meet with a very cold, “do you need something? Service is over there”. Service took my equipment and grabbed my information. Somehow they messed up my email. After a few weeks I called them, which is when I found out about the mess up. I asked them if they could focus on the main issue and a basic question, could they complete the repair or not. Quiet again for a few weeks. I drove 1 hr to speak to someone which I was told the technician that was working on my equipment retired. Ok? You have my email and phone number, you couldn’t call? I was told I would have to repay the diag fee. Pleaded that they look at the main issue, agreed to reinspect, and gave them my info AGAIN. They lost my email AGAIN, so I never received any updated for a few weeks. I had it, so I drive to pick up my equipment. Parts and service team are slow and unprofessional. It’s no surprise they are losing contracts with major grocery stores. Stay away and find a coherent 3rd party repair facility. American industrial mechanical and even tomco provide better service.