All reviews for Joy Pools

I recommend Joy Pools to all my clients. They are very competitive with their pricing and their staff is a pleasure to work with.

Cindy, in Service is amazing! Warm and friendly, very responsive and will do what it takes to get things taken care of in a timely manner and always checks to see if something is under warranty before charging.

Joy Pools is very responsive and provided quality service as fair prices. I have been using them for pool repairs and maintenance for years.

Excellent customer service. Quick turn around to emergencies and genuine, thoughtful concern for issues. Highly recommend this company for construction, maintenance and repair.

Joy Pools and Cyndi have been pleasant to work with during our warranty period on our three pools. The pools are gorgeous!!

We couldn't be more pleased with our pool. With the exception of uncooperative weather, the experience couldn't have been better. They cleaned up the site daily and were very respectful of our property. Their supervisor, Terry, was the best and always so willing to work out changes that we requested. I have a career in professional project management and was very impressed with their attentiveness to details.
They were always easy to contact and their workers were very conscientious and truly took pride in what they do. Post installation attention and service have been top quality as well.
We would not have the slightest hesitation to have them build our next pool. I highly recommend them to anyone looking for a new pool.

We’ve had a pool for 2 years, and prior to today, I still knew very little about how the pool worked. Out of desperation, I called Joy Pools and signed up for Pool School. Before calling, I was a little fearful that my expectations were too high and I would be extraordinarily disappointed. The lovely lady I spoke with assured me that Greg, my instructor, would be patient and take all the time needed to answer my questions. Fast forward to today. Words cannot convey how exceptional my experience was! Greg is a pool/hot tub genius. He explained how everything works, helped me understand how the water flows in various stages, helped me understood both what to do and why it was important, and went through my 1.5-page list of questions, ensuring each question was answered. He listened patiently as I repeated what I had heard to ensure I fully understood. On top of all that, he identified all the problems, both minor and major, that caused our pool to function less efficiently, and helped me prioritize the repairs. Greg is my hero!! Thank you, Greg, for providing the kind of service that is hard to find and never forgotten.

Joy pool did an amazing job building our pool. It was such a joy having joy pools do exactly what they said they were going to do when they said they were going to do it and for the price that we agreed upon. We had just completed a very disappointing home build and contrasting that experience with our pool building was such a Joy. I would highly recommend them.

Joy Pool built our pool 3 years ago. This is our 2nd from them. We have always had excellent and timely service from them. I was so happy to learn that they have someone to service my pool weekly. I met with Greg & Jeff today & have to say I am quite pleased with their professionalism & friendliness. They will be servicing our pool from now on.

We love our new pool built by Joy Pools Inc. Our Pool was completed by the estimated date. The Pool design was exactly what we wanted in a pool. The start up and service has been very professional. Joy Pools is the best in the business!

When looking to build a pool, we met with 3 other well known companies before calling Joy Pools. Within minutes of meeting Phil, it was obvious he was far more knowledgeable than the sales people from the first 3 companies we met with. Phil was able to provide very detailed answers to very question we had. And unlike the other companies who just wanted to show us pictures of pools they previously built (and I assume just pick from one of those pictures), Phil asked us questions about what we wanted. He took the time to understand our wants and designed a pool which satisfied all of our requests and more.

We never felt pressured or that we were being ‘sold’ something...rather, we were receiving an education on pools, the construction process and what to expect. During the design process, we met with Phil on 3 separate occasions, and each time he was happy to guide us through material selections, options and color choices. Their level of knowledge, professionalism and attention to detail is why they are building our pool.

After my wife did extensive research and asked opinions we picked Joy Pools to build our pool. Everything they committed happened. Build time was good recommend off season which is what we did. Like any big project you run up against challenges. Joy Pools always resolved and the communications were good. All the workers are so respectful! Thank you Joy Pools!!

Joy Pools designed and built our outdoor oasis including inground pool, outdoor kitchen, hot tub enclosure, firepit area, privacy panels and fence. The quality of work is stunning, and has been ahead of schedule. They have been great with follow up and instructions. Quick to address any issues that arose. Super nice and knowledgeable staff. They were all great to work with. I would highly recommend Joy Pools!

We did a big project involving a large outdoor living space, pool and spa. Would definitely use Joy Pools again based on the level of trust we established during the build process.

Went well:
* Design was very detailed - accounted for elevation of our yard and a tricky spa design
* Masonry / tile work is top notch
* Happy with the work done by their subcontractors - pool dig, gunite, plaster, covered patio, sprinklers, etc
* Great job grading and cleaning up the site
* We love our pool, spa, outdoor kitchen and living area overall

Could have been better:
* Was a big project and took a really long time to complete
* I spent a lot more time following up with them than I anticipated
* Often unable to predict when the next task would start
* Some issues with getting materials we originally selected
* Some things lost in translation between sales and construction

Anything I called out they worked hard to resolve though, and in the end we’re extremely happy with the project.

Joy Pools did an excellent job in constructing my pool and hot tub during 2022. One of the reasons I selected them was because they invited me to a pool being built so I can see first hand what was involved in constructing a pool. That gave me confidence in my selection. The project manager (Reed) was always on the job, especially during milestone tasks (excavation, concrete, decking, gunite spray, etc.). I had plenty of questions during the construction, and he and his crew answered all of them. Joy Pools told me the pool would be completed in 4 months, and that's the timeframe that it was done. I requested some extra items during the construction (i.e. higher retaining wall with additional veneer at extra cost), and they accommodated my requests, with no delays in the schedule.

At the end, the pool looked awesome. Even better than the rendering! Punchlist items that I found after the major construction was completed were addressed in a timely matter. They also addressed and were responsive to other minor issues after the construction was completed, including some warranty items. Being attentive to my questions and items AFTER construction is what makes Joy Pools the company to go with if you want to build a pool. Not only are they versed in the art of pool construction, but they also make you feel like a highly important customer, event though they work on other projects. They were a 'joy' (pun intended) to work with!

Joy Pools completed my pool in April of 2019 and when contacted almost a year later about a minimal concern they responded within 24 hours of the email and scheduled a review. Once it was determined that there was a better way to direct water to my waterfall features, they dispatched a plumber to make the needed changes. This was true warranty customer care. Thanks Joy Pools!

After discussing with and receiving multiple quotes, we decided to go with Joy Pools. We are happy with the outcome. The build took a while like so many post pandemic projects. Post project followup has been great. We had some issues with our decking and Joy Pools fixed those without fuss.

Joy Pools is the only company to use when it comes to finding a top quality pool at great value. A different company put our pool in before we purchased the house. They did a very sloppy job and many things needed to be corrected. Joy Pools saved the day by fixing these issues, and they got the job done quickly and CORRECTLY. If you’re in need of a new pool or service, Joy Pools is the only way to go. Screw 5 stars, I give 10 stars!

Joy pools built our pool 23 yrs ago. It came time to resurface the pool and we couldn't be happier. Joy pools did it again. We highly recommend Joy Pools. There costumer service after the build is awesome and there employees are a pleasure to work with.

We hired Joy Pools to build our pool 3 years ago. We vetted quite a few companies and kept coming back to Joy, best value and we felt we were in good hands. To this day we still feel exactly the same way. The pool is amazing and top notch quality. It was also the things they thought about in the build that ended up making a big difference...like drainage, pool materials, water feature, etc. Anyways, a huge thank you to Cindy in service for always being so responsive, helpful and knowledgeable. The after build care is so important and they have literally always taken great care of us. Trust earned. Thank you Cindy and Joy Pools!

We had our pool and patio built by Joy Pools. Todd, the designer was easy to work with and listened to what we wanted. Our build turned out exactly how he presented. Any
issues that came up, they were quick to jump on it! Their quality of work made the whole project come to life!