All reviews for Rich's Air Conditioning & Heating

He came out within a few hours of calling him. Very quick to get our A/C up and running. Great service will definitely continue to use his business for our A/C and Heat needs.

Rich provided fast and clear options to resolve my cooling problem (refrigerant leak). I opted for a new unit. Installation was complete on same day.

We are seniors on fixed income. Any home repairs are a big deal. Rich provided the best home repair experience we have had in many years. Our A/C went out and he priced it very fairly, was so courteous and professional, did the work quickly cleanly and well. Could not ask for better service or quality of work! Will only use him in future.

Rich's has been doing the regular maintenance on my heating and cooling systems for about 7 years. My units were original to the house - about 16 years. One of my AC units finally was beyond the point of repair, they came out to diagnose on a Friday and Saturday morning they were at my house ready to replace. About 4 hours in and out and I couldn't have asked for more; they were friendly, thorough, respectful of property, showed me everything that had been done and left my house cleaner than it was before they got here. These gentlemen are one of the best trades I have ever had the pleasure to work with and I unconditionally recommend Rich's for any AC work you need. Thank you for a job well done!

You know how it feels when you're in need of AC repair and not sure where to go? Google search gives dozens of suggestions, many with fancy websites, a parking lot full of expensive work vans and uniformed workers, but how good are they, really? And what about cost? Those vans are expensive. :-)

I feel I got very lucky finding Mr. Nguyen at Rich's. I used a map search and found the business address (as listed) was in my neighborhood, only a couple of blocks away. That was weird...but I had already gotten two estimates and was ready to try something different than the big stores that seemed to pride themselves on selling me things I didn't need, for prices I didn't appreciate. I texted the business number and Hung Nguyen replied, and offered to come by to troubleshoot my AC system the next day. Why the business is called Rich's AC I do not know, I don't know if anybody named Rich owns it or works there... Anyway, Hung stopped by as promised, spent a decent amount of time looking things over, and came to the conclusion my unit's compressor had gone bad - same diagnosis as other shops. The difference was this: His replacement price was $4K lower than my lowest estimate, AND it was quoted with a Trane unit as a replacement (higher quality unit than all other quotes). He also didn't charge me for the diagnostic visit (others charged $80-90). The biggest difference in price came from the fact he didn't automatically include a new furnace in my quote, because I don't need it. Every other shop quoted me a new furnace without ever checking furnace operation or asking me if I had a furnace issue. Air Integrity (ironic name) folded a new furnace cost into my quote, taking it well into the five figures, along with a "mandatory" service plan. This is what I was referring to early in this review...padding the bill to pay for company advertising and a fleet of vans isn't something I'm interested in supporting, local business or not. Hung told me he doesn't advertise; all of his business is through word of mouth. His prices were by far the best, he is highly skilled as a technician (as were the two workers he brought along on the day of installation), and just a friendly, humble guy who tries to do right by his customers.

Last thing I want to mention is this: I obtained a 608 certification in the weeks leading up to my encounter with Hung Nguyen. This certification allows me to work on home AC units, and buy/use refrigerant legally. In short, this also gives me some strong background knowledge that I can use when deciding whether an AC tech/salesman is trying to sell me stuff I don't need. There was ZERO high pressure sales tactics used by Hung, which was the opposite of what happened when two other (much larger) companies sent techs to our house for a diagnosis/estimate visit.

I'll use him again in a heartbeat, whenever the second AC unit goes belly up, or if the furnace he said will "probably last another 10-15 years" finally quits on us. Do yourself a favor, give this guy a call/text. He is still located in LC, but not at the address shown in Google (he confided he hasn't figured out how to convince Google his address has changed). Best of luck to you!