All reviews for Jon Wayne Service Company

My experience with Jon Wayne began with Troy Stindt, who came out to test my water and recommend the appropriate products based on my family’s needs. His expertise and personalized advice ensured we selected exactly what would work best for our home, setting the stage for a seamless process from consultation to completion.

Following Troy’s recommendations, I had a water softener and whole-home water filtration system installed, and I couldn’t be more impressed. From start to finish, Jesus Cardona, Zachary Owens, Paiton Cantu, and the crew exemplified professionalism and expertise. They arrived right on time, which I greatly appreciated, and their workmanship was truly second to none. Everything was done meticulously, with no shortcuts or messes left behind.

What stood out most was how Jesus took the time to walk me through the entire system after installation. He explained how it works, how to maintain it, and reassured me that Jon Wayne only uses high-quality, reliable products that are built to last. It gave me complete peace of mind knowing I’m investing in something durable for my home.

Overall, my experience with Jon Wayne has been outstanding, and I would highly recommend them to anyone in need of plumbing or water treatment services. If you’re lucky enough to have Troy, Jesus, Zachary, Paiton, and their team on the job, you’re in excellent hands! Five stars all the way.

Jon Wayne service was great when they came out to check our AC what was not working. Antonio Rubio was very informative and put me at ease with want to wrong with the AC and more about what I can do as preventive maintenance.

I've used Jon Wayne in the past and they always provide honest diagnosis of issues and high quality work. I used them recently to do a maintenance service on my heating system now with their awesome BOGO promotion and to check my AC in the spring for a very reasonable price. Jace, the technician was on time, very professional and knowledgeable.

Malachi was very thorough in his service today. He found a problem with the electrical connection for one of the heat strips and thoroughly explained it and detailed the resolution. He is very professional and brings great credit upon your company!

John Wayne Service Company delivered exceptional service on my recent plumbing issue. My technician, Mitchell Dotson, was knowledgeable, respectful, and worked efficiently from start to finish. He explained everything clearly, arrived on time, and completed the job well ahead of schedule. Professionalism like this is rare, and I truly appreciate the quality of care. I highly recommend John Wayne Service Company and Mitchell Dotson to anyone needing reliable plumbing work.

As always a pleasant experience with my semi annual system tune up (heating primarily this time). Renee Acuna couldn’t have been nicer and took the time to explain what he was doing during the “tune up”. I have kept my contract for these semi annual tune ups so I don’t wind up with a malfunctioning HVAC unit.
Thank you all Jon Wayne and Renee Acuna.

After this service I was receiving low battery on my CO detector and I was getting a message a day. So I tried to take it off the wall to replace the battery, that turned out to be an issue, how to get it off the wall to replace the battery. After speaking with a CSR about it and trying what she told me to do with no success so I called them back and they had Benjamin Green stop by within 30 minutes! And although he had no experience with that particular detector he had the cover off in about 4-5 minutes. And it wasn’t the battery we were expecting but I have a drawer full of batteries so he replaced the batteries and remounted it. And next time I think I’ll be able to do it myself thanks to Ben Green and Everybody at Jon Wayne.
I highly recommend Jon Wayne for your HVAC and SmartHome projects and repairs.

The service I had was unbelievably good. My Honeywell lyric thermostat would not connect to my Wi-Fi. The technician, Renee Acuna, spent about five hours trying to fix it. It wasn’t his fault, the instructions in the App were incorrect. But he never gave up. He kept trying different things. I kept expecting him to say, “I’m sorry this won’t work” or “I can’t spend more time on this.” Instead, he was very patient. He actually said “you have me all day if you need me.”

We finally called support and they told us that the App was wrong and what we actually should do. They actually left out a step in the process.

Then, when he was done, he continued the second thing he came for which was general maintenance of the system. I was sure he would say we’d have to reschedule that because the thermostat took so long.

It ends up he was supposed to work from 8 AM to 5 PM. He stayed until 6 PM.

During the whole process he was respectful and professional. I rarely get service this good from ANY company.

Kudos to Renee and Jon Wayne!

The technician was very thorough explained to me everything he was doing, answered all my questions. He was professional courteous, and efficient. Lastly, their pricing was very affordable and straightforward no hidden costs. I recommend this company to fix your A/C!

We had a clean & seal job scheduled for our house which is probably about 30 years old and a custom build at that. The guys came over in the morning and, during the course of the work, had to deal with some challenges due to my home's unique construction. They went above and beyond the scope of work, created custom solutions for my home, and stayed to almost 10 pm on a Friday to get the job done without cutting corners. I truly appreciate the amount of work they did climbing in and out of my attic spaces (2 air handlers in two different attics in a 30 foot ceiling house) and now my HVAC system is clean, smells clean, works great, and in the best shape its probably been in since it was first built. They deserve more than 5 stars but its the best i can do. Thanks yall!

Christopher Ferguson was our tech & we loved him!! He explained everything in detail, answered all our questions & we just connected so well with him. So much so that we have switched from our previous company that we have been with for over 30 years. That’s provided we always get Christopher for our tech!!!

Benjamin arrived on time. Very professional, gave me a heads up on the service involved and went straight to work. Exit interview - Benjamin was detailed and pulled no punches on what I should expect in the future from my system and gave me a rough estimate of what I could expect from my system if and when it should fail. He informed me of Jon Waynes annual maintenance plan.
I highly recommend Jon Waynes Service Company and would use them in the future.
Although he forgot about the Veterans discount, he earned the difference. I'm a Happy Camper and YES I'M SMILING!!!!

Had Peter and Edward at my house from Jon Wayne last few days doing electrical work. New panel box and new ReDevice for the whole house and new bathroom fans installed and vented. These guys were very professional and thorough in handling the issues that my home had. I also had two new light sconces added to the front of my garage. Would highly recommend them to anyone that needs electrical work done.

Andrew provided phenomenal service and went above and beyond to provide options to remedy my HVAC issue. He also educated me on root causes that led to my issue and corrective measures to take to ensure this issue would be fixed correctly and not a band aid fix that other companies suggested. Highly recommend Jon Wayne for HVAC work and kudos again to Andrew for all his insight and assistance.

Jordan did an amazing job today! He checked everywhere he needed to check both inside and outside. He was very courteous and focused on the job he was doing, making sure that I knew what he was doing each step along the way.
Thank you, Jordan & Jon Wayne, for doing such an awesome job in taking care of your customers, AFTER the sale!

Had to have a new heat pump system installed. We got a couple different quotes and decided to go with Jon Wayne as they made the best offer for all the work we needed done. In addition to the new unit, they replaced all ducts and all vents. Also installed a new thermostat. They completed the entire job in about 10 hours.

Gerardo Flores did a complete assessment of my HVAC and plumbing and was very knowledgeable and thorough. He answered all my questions and gave me some tips on how to maintain my HVAC and good plumbing. Great service all around!

Justin arrived and met me in the driveway. He right away said that this repair makes 3 years in a row that he has been here. Justin did a great job diagnosing the problem and repairing the work which he stated was due to the way it was installed. This breakdown for several days caused us to go out and buy several space heaters to warm the house. This unit was bought in November 2023 and jon wayne has had to come out and make repairs numerous times. Still Justin was very courteous and was able to diagnose the problem and get it fixed and the house warmed.
Thank you Justin Saldana

I had to go back and up date my review. I got a visit from Adam Seiler Quality control Supervisor this morning. What a stand up guy. We talked awhile and I explained my situation and told him how get all the technicians have been everything they come out but it just always seems to be something. He understood and explained Jon Wayne's policy and then he checked my entire system inside and out upstairs and downstairs and agreed that Justin Saldana had done an excellent job. Now as far as the office staff he said that he would have to go back and review all the telephone calls. Good thing for me Jon Wayne records their calls. I don't know if they made me smile, I guess only time will tell but for now Adam Seiler and Justin Saldana are excellent employees with great customer skills. Thanks

Jace did an amazing job. He took his time and was thorough. He's very knowledgeable and found an easy fix to our issue even though his initial thoughts were something much more complex and pricey was the culprit. I will definitely call Jon Wayne again

AJ was extremely polite and informative and took the time to check into all of my concerns and identity solutions to correct the issues we were having. I appreciated his patience with my questions and was thankful for his expertise. He was able to schedule the follow-up service needed to fix the system before he left, which was helpful!

Jorge and Eduardo came out the next day and did an excellent job of completing the repairs needed to get the unit cleaned and set up with UV lighting to mitigate issues in the future. They were both pleasant and professional and worked quickly and efficiently to get the job done.

For both appointments, I was given plenty of notice and they arrived on time.

All three gentlemen are definitely assets to the company!

Thank you!

Mr Acuna was very courteous and professional. He checked everything thoroughly and did an Amazing job not only with servicing our unit but also explained how to properly maintain our unit. Thank you for Renee Acuna

Jacob was awesome. Very approachable and informative. He explained everything to me, took pics and videos in the attic, and even showed me a way to save some maintenance and money in the future on my system. I signed up for membership with John Wayne because of his service. Highly recommend!