All reviews for GVEC Air Conditioning & Heating

I called GVEC when our AC went out, the lady I spoke to was very sweet and helpful, they were able to get a technician after hours to come out and take a look at our unit. He came by about an hour after I called and quickly fixed our unit. He answered all of my questions. I was very impressed and thankful that he got our unit running in this 100< degree weather.

Stephen was so professional. He found a small part ( which he said some may miss) and identified my issue. Thank you so much. Stephen found an issue previously which someone else in the company could not. He is a tremendous asset to GVEC. I will be requesting him in the future if there is ever a problem again. I also appreciate GVEC for honoring my contract as this was the 4th time a repair was needed this year.

Joe was outstanding! Professional, knowledgeable and very personable. Next time I need service I will request him. Thanks, Joe.

Antonio was very professional. Made sure the air conditioning system was working properly both inside and out

Technician kept me informed of his schedule and when to expect him. He had a big list of jobs, but worked me in on his way home even though it put him after midnight getting home.

He was very knowledgeable and quickly got the problem solved. I am very impressed with his dedication and knowledge and with GVEC in their customer service.

Brittany was awesome. She was very knowledgeable, professional, and friendly. She answered all of my questions to my satisfaction and gave me recommendations on other services that will help with maintenance and/or prevention in the future.

I have been speaking to everyone about my amazing experience with GVEC. I came home 13 June at 8:50 to discover my air was out and it was 87 degrees in my home. I called GVEC after hours at 9:03, Brandon called me at 9:07 and arrived 9:30. He left the house at 9:55 and my problem was resolved! It was worth the $180.00 service call and $95.00 part! Here is a complete opposite true story. I called Sequin GVEC a few days ago, to schedule a technician to check out my breaker to my washing machine. It trip and I flipped it back, but the little red light is still on. The receptionist transferred me to another girl, that girl transferred me to a third person, a young girl. She told me it would cost $376.00 ( it was over $300) to have a technician check it out. I could not believe what I was hearing!!!! A service call of $180.00 for after hours, last week and for a scheduled appointment for an electrician to come to my house is over $300.00! That is insane and I will not be using GVEC for what I believe is a minor problem! I explained thus to the 3rd young lady and she said, "yes" that would be your cost for a certified electricians appointment. Something does not sound right!

We been having intermitting problems with our a/c and heating unit since we had it installed . GVEC a/c and heating on the other hand has stood by their parts and labor waranty and getting the labor done in a timely manner . Most of their techs are courteous and knowledgeable Anthony was fast and got it done right on installing our new blower motor (second one) I give them all 5 stars this time because they make things right and done fast .

Punctual, thorough, and courteous. GVEC and their technicians like Brandin have been diligent about ensuring our new a/c is operating at peak efficiency. They are all very kind to their customers.

Gunner was very pleasant, courteous & professional . He quickly identified the issue but the fix for our ac to cool again required a part be ordered, & its 101 degrees outside. Gunner offered to put a window ac he had in his truck in our bedroom...but the unit didn't work but he returned a short time later with one that did. Above & beyond customer service!

Technician Brittany arrived on time and conducted a thorough assessment of our heating/ac system, including photos. She was knowledgeable and professional in conducting her review. She changed out our filter and offered an estimate on additional services for us to consider. We couldn’t be happier with Brittany’s work, as we have been with all prior GVEC technicians, and extend a thank you to her and GVEC for their great service.

The air conditioning staff has always been kind, polite, friendly and a hard working . They were prompt on getting the parts in for my unit. They stay true to their word and do their best to fix the issue at hand. My experience has been great with all of them

UPDATED (8/7/2023): GVEC did a great job of helping get the broken AC unit up and running again. The technician was pleasant and did a great job. I'm very pleased with them and will use them again.

Their work is usually great, but this time I faced a few challenges.
I have 3 units and made the appointment to service 2 and repair 1. The technician said he only had time to do one unit when he got here.
Also, I asked for a quote to repair the older unit and another for replacing it. I only received 1 of the 2 quotes I asked for. Finally, once I approved the quote to repair the unit, I never heard back from them about scheduling the repair. After a few days I reached out to them and was told the part had been ordered and they would schedule the repair when it came in. That was almost a week ago now.
Usually their work is fantastic. I'm definitely disappointed.

We were very pleased to have GVEC come out to do semi-annual maintenance on our system. George Martinez was friendly, courteous and very professional. He answered all our questions and offered info.
Thank you GVEC for helping us keep our system in tiptop shape.

Aaron was awesome! He was courteous, professional and knowledgeable. He showed up early, figured out the problem quickly and fixed it immediately! Great service!

Anthony did an excellent job on coil cleaning in on our a/c. He let me know what he was going to do, and did it. Very professional, polite and thorough. We’ve always had great service from the technicians at GVEC.

I am amazed at how quickly GVEC Air Conditioning and Heating responded when my daughter called them about my air conditioner, which had stopped cooling on the weekend!! My daughter worries about me because I am elderly and don't do well in the heat and I'm alone and recently widowed. Service Technician Brittany Rodriguez arrived promptly, asked a few questions and began testing the unit. She was very knowledgeable and found the problem quickly. The problem requires a part, which she ordered right away. She told me she would follow up and let me know when the part will arrive and can be replaced. She told me if it isn't readily available, GVEC Air Conditioning and Heating would provide a window A/C unit to keep me cool!! Brittany was very friendly and took time to explain the problems!! Excellent service all the way around!!

We like Brittany, she is very courteous , and she knows her stuff. She is very thorough, and when she makes a suggestion about changing or adding something she is not pushy like it’s a life or death situation, although she points out all that is involved. We appreciate that.

Jose Garcia was very informative & as usual a great representative of and for GVEC. His late night service call was a AC life saver. He resolved this issue and our AC was up and running in very short order. Jose is a GREAT representative of your organization. Jose is very personable, polite, knowledgeable and very adapt at finding the issue immediately. Thank you Jose your efforts on our behalf are greatly appreciated. FIVE STAR all the way.

GVEC installed my unit. Today was a free summer check up. Service Tech Nathan Stafford was awesome. Respectful, knowledgeable, courteous and very thoral. Found one issue at the air handler and replaced the part at no charge.

We just had an amazing experience with Justin from GVEC. our air conditioner needed its annual maintenance. He was extremely thorough and went the extra mile taking his time and making sure everything was in tip top shape. When he finished the cleaning it glistened and every bit of dust and dirt was gone. He also showed us a place where we needed to put another filter. He gave us extra time and care. He was very pleasant and personable. We were so glad to meet him.