All reviews for Douglas Mechanical, Inc.

Alex was really good and helpful. He was very efficient in checking the AC heating for my primary home. He also was very helpful and very prompt in arriving at my rental property and then fixing and checking out the basic heating components for that house really happy with this professionalism and his promptness

We had a system Tune up that uncovered a needed repair to make our system run smoothly.

Dennis was extremely helpful and explained everything I needed to know to share woth the plumber. He even took time to show me how to setup my app.

Alex was very professional, knowledgeable, and courteous. From the moment he entered our home, he put on booties, and got to business. He was very thorough and checked multiple points when diagnosing the problem, making sure he fully understood how the system was installed and how it was setup.

He was able to diagnose the issue with my Trane system and clearly articulate what the next steps were and ensure that we were aware of what the problem was.

Douglas mechanical did not install the system and is not my regular maintenance company. They stepped up when my regular company was not available and fit us into their schedule. When I reached out to them, the person who took my call was also thorough in understanding my situation, covering multiple questions, which helped set the technician up with a good understanding of what to expect.

I am very pleased with my first experience with Douglas mechanical and will highly consider them to be my regular HVAC maintenance company.

Briar was an amazing technician, I’m so thankful they sent him. Valerie was a wonderful person to talk to over the phone and made me felt heard. Briar figured out why my ac wasn’t working and even prevented a future problem. He explained everything to me in a way i understood everything. Would recommend Briar and Douglas mechanical to anyone having ac problems.

Updated for recent visits - we recently have had Douglas Mechanical come out several times for our AC and each time Michael came out, he always did an excellent job. From finding the right diagnosis to fixing the issue, he is extremely thorough, knowledgeable and always makes it right. Excellent customer service! Most of all, he's honest and thorough with his work. We've been using Douglas Mechanical through our home warranty for many years now and have had some of their other techs come out who did not deliver the same customer service and level of expertise as Michael. He is by far the best tech that we've met so far on their team and we will definitely be requesting him for any future visits. Thank you Michael for always doing a great job!

Old review from a year ago - Douglas Mechanical’s technicians all seem to know their trade. From the technician who came out to diagnose the issue to the 2 technicians who came out to install the new air handler that was needed, they were extremely patient and answered all of my questions and helped me to understand how my ac unit works. Huge kudos to Byron and Otto for not only doing a great job, but also to Otto for taking the time to doing an amazing job reconnecting the air duct (something all other techs in the past never did a good job of) and also to Byron for choosing to come back out on a warmer day to make sure the Freon level was accurate when the temperature was warmer (it was too cool to get accurate readings on the day of the install). Thank you so much Byron for making sure everything was installed accurately and also for going the extra mile and the excellent customer service! We truly appreciate Douglas Mechanical and their technicians for their expertise and dedication to excellence! Thank you, thank you!

Great service! He did a great job tending to our unit, explaining the process, & how to best care for our units. Dennis was very helpful and thorough.

My Mom had an emergency w her air conditioner going out. She called Douglas Mechanical & they came out immediately, were very professional, & had the problem solved quickly. There were 2 guys named Eric that helped. Both Eric’s did a great job.

Joe E. with Douglas Mechanical, Inc.repaired my air conditioner and did an excellent job. He was very knowledgeable, thorough, and had excellent customer service. Joe E. also explained things very well regarding my AC and showed me pictures. I highly recommend Douglas Mechanical, Inc.

I tried out Douglas Mechanical for my spring A/C check-up …. They have fast friendly service and were able to arrange a service call on short notice. The technician was also very courteous and did a great job with the A/C system checks. Thanks Douglas Mechanical !

Our AC went out on Labor Day weekend and they were able to send a tech out on Labor Day. We were so grateful for a smooth and fast process in the repair.

Eric came out to diagnose an issue with our furnace. He was able to identify the issue very quickly and got us back up and running. Awesome job and highly recommended professionals!

Dennis was a great tech, he and the Team worked with us and together to get our A/C back up and running.

This is the best A/C company in the greater Houston area!!! They are very responsive, extremely knowledgeable and their technicians are very skilled and highly professional.

My A/C stopped working, so we started looking around for a reputable company for the repair. We discovered Douglas Mechanical here on Google. Reached out to them and they had a tech on site the same day, and it was on a Sunday!!! He was able to diagnose the issue, and provided several options, from just the most basic repair, to the benefits of replacing additional worn components. Given the age of the system, we opted to replace the entire unit. Also got a fantastic price as well! Furthermore, they offer an excellent warranty on both parts and labor.

After closing the deal, they had an installer crew here the very next day. The team installed the entire system, and did a great job.

There are three things I want when searching for a good A/C company: Quality, good customer service, and good product offering. This company sets the bar on all three!

The AC technician Dennis was very personable and knowledgeable. He did a great job. Douglas Mechanical is admittedly on the pricy side, but they always deliver.

They came through for me after hours, the job was done In a timely manner.

Douglas Mechanical is the company you want for your AC, especially if you use home warranty. We have used them multiple times through AHS and we always make sure to request them for all our AC services. Every single tech that has come out has been excellent in both diagnosing and also fixing the problem. Special thanks to Michael and Marco, who were the ones who came out recently. This time, our AC kept having new issues arise so Jared, the owner, helped to explain the 2 different options that we had regarding fixing and replacing the entire unit, and since he worked on getting us the best price he could, we went ahead with replacing our entire unit and I am so happy that we did! They honored their word with the quote (very honest company!) and their installation job was top notch (they made sure everything was done right, for example, using mastic to make sure everything is sealed 100% and also making sure the drain pan was level-the previous one they removed was not). This company definitely goes above and beyond, highly recommend Douglas Mechanical for all your AC needs!

Fast service and quality equipment! They were in and out in a fraction of the estimated time. Would hire these guys any day of the week moving forward!

The two Techs Repair & installers were effective and efficient in their work. Jose' team was respected and professional during their work.

Jonathan came out to do a maintenance check of my AC unit and repair an AC drain line clog. He offered excellent advice and my unit is working great in preparation of the spring Texas heat. Jonathan represented Douglas Mechanical in a great way through is explanations of what maintenance while not being pushy like some HVAC providers. It looks like it may be a hot summer and thanks to this tuneup from Douglas Mechanical I feel I’m in good shape for it.

The technician was extremely thorough and knowledgeable about the issues with my AC unit and thermostat. He took the time to explain everything clearly and offered several helpful suggestions to keep the system running efficiently. You can tell he genuinely cares about his customers, and his professionalism and dedication definitely deserve recognition — even a raise!