All reviews for Willway Plumbing & Gas

I strongly recommend Willway Services! Zach was great - right on time, got the job quickly and respected my property and made the process very easy - explaining what he was doing as he went. Most importantly, my big Labrador liked him :)

Zack Monson with Willway Services performed outstanding work in my home on June 26th. A major project of replacing shut off valves for all my water connections in my home was performed expertly and efficiently. The work had to be done to prevent a potential breakage which would have flooded the basement. Arriving on time at 8 AM, Zack worked without stopping for 4 solid hours staying concentrated on getting the job done right. He left the work area completely clean, and the work looks great.

I recommend Willway services, Zack Monson, and Calvin Ferguson to anyone who needs expert plumbing services.

I can not say enough good things about how helpful and knowledgeable Calvin was. My backyard was flooding as well as three of my neighbors from my sump pump going off excessively. I had the County come out to check for a water main leak and they said no leak. So I got some quotes for very expensive drainage projects. I am very happy I decided to get one more quote from Willway. Despite what the county said, Calvin was able to quickly diagnose that the problem was in fact a problem on the county's side by looking at my water meter and draining the water in it to find the leak. And then even wrote up a $0 invoice with the explanation that I could use to prove the problem was on the county's side. I didn't end up getting a quote or needing his services, but they will definitely be my go-to plumber in the future.

Our gas was shut down due to a leak in a pipe and we were unable to get a timely response from the numerous plumbers we called. Calvin and Zac from Willway Services responded within an hour of our call. They made temporary repairs so we had heat, stove and hot water restored for the night. They returned the next day for permanent repairs. On both days they arrived at the time they said they would. They are highly competent and courteous professionals and excellent communicators. We strongly recommend Willway and will certainly call them for any future plumbing needs.

Zakariah Henn came out to my home within two hours of my service request. He was very thorough in explaining my problems with two toilets and provided me with multiple options for repairs. I have used Willway Services in the past and will continue to do so for my plumbing needs since they provide exceptional service. I have worked with three different employees and each has been very professional, competent and friendly.

We've used Willway 3 times now - as a subcontractor during a kitchen renovation, for a frozen pipe while we were on vacation, and recently for a water heater replacement. The technicians have always been professional, friendly, and competent, especially the most recent techs I have met, Darwin and Zak H. They left the cramped utility room cleaner than they found it. The office staff have been helpful and prompt. We can't ask for more.

Calvin was extremely knowledgeable and professional. He explained everything in detail and made sure we understood everything completely. Very clean soldering and pipework. I would definately recommend using Willway Services.

My experience with Will Way Plumbing on June 3 was terrific! Darwin installed a new sink and under-sink cabinet in our small downstairs bathroom with great skill and care. He was very personable, patient, and informative. I will definitely call Will Way Plumbing the next time I need plumbing work done!! 👍😀

I had the pleasure of having a great service provided in my house by their technicians, however, the service I received from their customer service definitely stood out. Lydia was incredibly helpful, and patient throughout our conversation. She efficiently assisted me with my inquiries and made sure all my concerns were addressed. What truly impressed me was her professionalism and genuine willingness to ensure customer satisfaction. Additionally, when it came time to collect payment, Lydia made the process seamless and hassle-free.Thank you for going above and beyond!

Singing my praises for Zakariah (Zak) Henn at Willway Services. He is dedicated, conscientious, thorough, and thoughtful. His work ethic is outstanding, staying as long as required to complete all tasks to the customer's satisfaction. I appreciate his approach to customer communication, akin to the tried-and-true essay-writing process: tell them what you're going to tell them; tell them; tell them what you just told them. He told me what my plumbing issues were and his strategy to resolve them. Resolved them. Then summarized all actions that he had taken upon completion of all the work. No surprises.

I replaced an ancient cast-iron drain pipe that was leaking from the kitchen sink leading down to the basement, replaced the drain pipe from the sink in the half-bath on the first floor, replaced a portion of the standpipe receiving waste water from the washing machine, and proactively replaced at 15-year-old gas water heater to prevent a near-future catastrophe.

Zak did a fantastic job at resolving these issues. He went beyond the call of duty at times and worked through pain to get everything done on time. (Zak, my mom asks about your hand again. Hope you're all healed up!)

We recently engaged Willway Plumbing Services for a plumbing issue, and we couldn't be more satisfied. Their prompt response and skilled technicians quickly resolved the issue with utmost professionalism. The team exhibited a thorough understanding of our needs, delivering a seamless and efficient service. From start to finish, the experience was excellent. We wholeheartedly give Willway Plumbing Services a well-deserved 5-star rating and highly recommend them for their outstanding work and customer-focused approach.

Darwin got there quicker than I was expecting which was great! He was knowledgeable found the problem fast fixed it in no time. He was very professional and very pleasant seems like a really good guy. Hopefully I won’t have any plumbing issues for a while but if I do I will definitely be calling Willway Plumbing Services and asking for Darwin.

I couldn't be more impressed with the outstanding service Lydia provided over the phone! Her kindness and patience in addressing my concerns were top-notch. Calvin, the technician who came over, worked wonders fixing various issues around my home. Professional, efficient, and to me, the best: on time! – he truly went above and beyond. I'm definitely keeping their contact for any future needs. 5 stars all the way! ⭐⭐⭐⭐⭐

I highly recommend Willway Services. Calvin was very professional. He provided me a quote the morning before Thanksgiving, then came back that afternoon and worked into the evening to replace a section of the outside sewer pipe so that my family could enjoy Thanksgiving with the water problem resolved.

Calvin was supposed to simply re-light a pilot on our gas fireplace, but went the extra step to identify what was causing the pilot to go out. He also identified a leak that he was able to repair - thus avoiding another visit. I would definitely recommend Calvin.

Dealt first with the answering service, who were helpful and pleasant, but just adequate. Once I started dealing directly with the company staff I was impressed. They were flexible in scheduling. The tech called me as he was heading to my place. The company texted me his picture, which was a nice security feature. Darwin was friendly and efficient. He gave me some tips about how to safely use my new grill. I will use Willway again in the future.

Calvin did an amazing job solving two plumbing issues under a time crunch before we went out of town. He was great at explaining his work, why he made certain suggestions, and made us comfortable with making decisions by outlining the details of our options. He was also transparent with his pricing. I would highly recommend him for any size plumbing project and we will use him again in the future - hopefully not for an emergency next time ;)

Calvin with Willway services was an expert on his skillset and thoroughly took his time to walk us through every steps. explain everything in details and very patient to walk us through the whole process.

Calvin from Willway inspected and replaced our sump pumps, and installed a new outdoor faucet and a corresponding interior shut-off valve. He did a phenomenal job. The workmanship was great, the price was fair, and Calvin was both friendly and professional. He explained exactly what he was going to do and how much it would cost before starting, and walked us through everything at the end to show us the work has been completed correctly. There were so many little things that he handled wonderfully along the way. Calvin was very kind to our small dog who was a bit too “helpful.” He left everywhere he worked cleaner than it was when he started. Calvin didn’t cut corners; instead he always went the extra mile. He was a genuinely helpful, kind, and thoughtful person throughout the day. We highly recommend Calvin and Willway, and we will absolutely call them back when we have future plumbing needs!

I was very impressed with Willway Plumbing Services. Calvin, the owner was very forthright with his analysis of the issues we were concerned about. We will definitely use this company in the future.

I highly recommend this company, in particular Calvin (the owner). He is a highly skilled plumber who strives for perfection. A winning combination!

Update - this is the 3rd time I have hired this company and all three times the service has been outstanding. The quality of work, knowledge, communication, manners and respect for my home were way above average. The owner strives for perfection and he is as close to that as humanly possible. His prices tend to be on the high side but for my money, it is totally worth it. He is in a league of his own!