All reviews for Custom Aire Heating and Cooling, Inc.

Excellent service

Great service

I needed help with my heat pump today and Chris responded. He found the problem quickly and repaired.

Very professional and on time. Figured out a 3 month problem with my A/C Unit in less than 30 minutes. I will definitely be contacting them again, if ever needed.

The HVAC at my rental property was original to the house. When I needed assistance for my tenant, Custom Aire was there right on time! It turned out that the system needed to be replaced. I was treated very professionally and fairly. Everything was just as promised. It is a pleasure to find there are still businesses out there who strive to treat their customers right. I highly recommend Custom Aire!!!

I recently had a power surge due to Dominion Energy which resulted in my heating and cooling units being affected. I called Custom Aire and spoke to Tina. She arranged for Pete to come out the very next day and he quickly resolved the issue. I have been a customer for many years and want to thank Doug and his staff for all their help. I wish them continued success in their future. Thanks again, Jackie Perkins

Our air conditioner wasn’t cooling and I called Custom Aire- they said a tech would be out within the hour. He called within 45 minutes and arrived right on time. He was very professional and courteous! The AC was fixed within minutes - I was very pleased with the service I received!

I was having issues with my upstairs HVAC not cooling properly. I called 5 minutes before they opened and had someone answer the phone. I explained my problem and they stated they would call me back in a few minutes after checking the schedule for the day (temperatures expected to be high 90’s). Within 30 minutes they called back and stated they had a technician working nearby and they could fit me in that morning. Within an hour the technician Pete was at my house, diagnosed and fixed the problem. From the call taker to the technician, both were highly professional and the amount billed was fair. Thank you Custom Aire!

The senior technician that came to my house today was extremely professional. Answering all of our questions. Also, giving tips for common problems. I truly believe the service that I receive , was one of the best experience I ever had with HVAC repairs. I would recommend this company to everybody.

I rent my home and my landlord uses Custom Aire for all of his properties. They have always responded immediately to any problem that has arisin since I have lived here. They are very responsive , polite and knowledgeable. I had a problem last night at 10 pm and they called me this morning at 9 am and were here within 30 minutes. The problem was found and a new part installed within 30 minutes. The gentleman that they sent out
explained everything and answered all questions. The gentleman was very professional and knowledgeable. AC system is running great now .

I called them first thing on a Monday morning due to my ac not working the day before. It was hot. It was so hot. The very first time that I had any communication with this company they were kind, pleasant, and so compassionate about my situation. They scheduled me for the next morning due to them being booked on a Monday morning, which I completely understood. A few hours later, I get a call from Tina in the office telling me that they were able to come out on Monday (same day I called) instead of me having to wait until the next morning. Chris was out at my house and within minutes knew exactly what the issue was and started working on it. I highly recommend this company. Thank you so much for all of your help yesterday. Great people. Great service. Great company. Cheers!

Reasonably priced and was in the same ballpark with other companies in the area, took a chance a went with this company as I need a new ac unit. They were able to come a few days after my initial quote, and arrived on time. System works well, but there is cold air leaking between the indoor unit and the duct work it is attached to. My emphasis here is the finishing work, the old tape that was used to seal this normal gap was not removed, thus causing the new tape to rip, doesn't look like a professional job. I called the company about this, was transferred to a tech, who passed my info on to the secretary to schedule a time to come fix this, never heard back.

Very disappointing service. Can't get them to call me back, even when I have business for them.

good luck getting a hold of someone.Been in my house five years and both my units have been replaced

Good luck getting anyone on the phone and to come out and fix anything within a week.

Very very unprofessional technicians. They need to improve on what type of techs go on the field. Our store, QuickStop is having issues since we opened up in March 2020, and they were not able to find the permanent solution to the problem. Techs came in this morning and checked the place and said we have fixed it, it should be working now. Temp was 85 degrees. 3 hours later, they came back and checked the temp, it was 84, they said, well, since the temp went down by 1 degree, it is working, wait until the day ends. Today is Friday, we waiting the whole day, issue is not solved, temp is still 85 degrees. All our candies have melted in the store, there is water coming out of the floors, customers are leaving from the store, bottom line, I am loosing my business because of this issue. It is a weekend, they knew it since Thursday that the issue needs to be resolved and I told them that I do not want to go into the weekend without fixing it. Still no professionalism, no one called in to check in with us regarding the issues being solved or not. My store is 1100 sq feet, it does not take 10 hours to get cooled. After 10 hours, it is still 85 degrees. I would not recommend this company for any work unless they come up with different work strategy or train their staff on professionalism and train their technicians on how to fix the cooling system! When you request a fix, they call you in 7:30 am and expect you to be there at the store for their technician - this system needs to be fixed as well. Come on now, you own a business too, if you have a policy of not returning a call on the weekends and not answering a phone after 5:00 pm, how in the world do you expect any other business to open at 7:30 (without a notice ahead of time) for your technician to be there and take a look at the issue where regular hours for that business are to open at 9:00 am. You have to figure out a way to improve this method, use technology nowadays to schedule ahead of time.