All reviews for West End Heating and Air

Our AC went out just as the forecast hit the 90’s. We were able to get same day service call. The technician that arrived tried everything to get it running, but the unit wasn’t repairable. Within 24 hours we had a quote and a new unit installed within 6 days! West end heating and air technicians are prompt, extremely knowledgeable, efficient, honest and clean/neat. We’ve been happy customers for service calls and minor repairs for many years. We couldn’t be happier with the exceptional service they provided our family this week. Thankful to face these temps in a nice cool house and thankful for a trustworthy company who made it all happen.

Jason was great, accurate, and quick in my repair that I had to go through lots of hoops with other companies. I will 100% be using West End from here on out. Thank you for everything from me, my family, and my new grandchild who I know feels way better already!

They are the best heating and air-conditioning company. They are prompt and efficient in diagnosis and solving the problem and extremely reasonable in price. Thank you so much your company is the best in my book and I will recommend you to all my friends.

West End Heating and Air is the most reliable, prompt, professional, and fair company we have worked with for our HVAC needs in RVA. If you’re looking for a company you can trust with great people look no further. We got on the schedule for a day later with no AC but Jason gave us a call and came by on a whim at 7:30pm on the hottest week of the year to make sure we had AC.

I called Westend Heating & Air today and was able to schedule an appt for the next day. To my surprise, I received a text and call from HVAC Consultant, Jason Bumgarner, advising that he could service me within the hour!! My thermostat in my home was reading 85 and my HVAC unit was manufactured in 1994!! He did an excellent job and got my A/C blowing cold air! He absolutely exceeded my expectations and was so kind the duration of his visit! I shared with him that he had serviced my A/C unit back on 6/30/2011 and did an outstanding job then too! I still have the old receipt! He made my day! Jason, thank you for your world-class service!!

West Ens Heating and Air have dependable workers that understand their responsibilities. They work quietly and efficiently and get the job done.

They did a great job managing a big project at our commercial building. It was two separate phases of construction and the types of units they installed, and the quality of their work was excellent. Jason was also willing to go above and beyond anytime we needed anything.

My AC unit wasn’t turning on and Jason was dispatched to take a look at it. He was prompt, professional, and insightful. The issue was fixed and I’d recommend West End Heating and Air for any HVAC services.

So grateful to Jason and West End Heating & Air helping us replace our HVAC systems after having a ridiculous quote from another company. Jason was fast to assess, transparent with fix and replace options, all while working with our schedules and winter storms and even ended up coming on a holiday d/t unexpected snow to get us heat. Great company! Great service!

Each time I’ve called the technician has been on time, efficient, knowledgeable and polite! Very thankful for the professional service I’ve received.

We have exclusively used West End since 2018 for multiple homes and have always been impressed by the quality of work, friendless of staff, and responsiveness to requests. The team clearly loves what they do and it shows in their work. I will continue to use West End as my go to for all things heating and cooling!

I received a call from my renter that the AC was out on a hot Saturday morning. I called several companies, but West End was the only company who could get someone out ASAP. The AC unit is very old, and we found it difficult to find the needed part, but Jason was resourceful and persistent in his search, and prioritized my job over the weekend. We're back up and running, thanks to Jason and West End.

Jason was on time, very helpful with all my questions and professional. It was a pleasure working with him and look forward to doing business with West End Heating & Air

Jason was very responsive to come take a look at my unit to give me an estimate and his team was able to quickly get me scheduled. Everyone was polite, professional, honest and costs were fair priced. At no time did anyone try to oversell me on anything and just did the repairs and have kept me cool.

West End Heating and Air truly cares about their customers! We came home with no AC on one of the hottest days this week. Big shoutout to Jason for coming over to our house after he worked a very long day to fix our AC. Everyone at this company is kind, respectful and takes the time to explain what is going on. I would recommend West End Heating and Air to anyone for their HVAC needs. Thank you to the whole team for working so hard this week! Your customers appreciate it!

Jason and the team at West End are incredible. Installed a great system for us, accommodated my customization requests during install, and came back out when the system wasn’t quite operating at 100%. They’re going to do things the right way, not just the fast/easy/cheap way.

Extremely pleased with West End Heating and Air. Jason came out and explained everything in great detail. No one wants to have to replace an entire AC unit but it was time and the entire process was very smooth. The technicians arrived on time and ensured everything was up and running perfectly. I highly recommend using West End Heating and Air.

This wonderful company continues to be my go to for any heating and cooling needs. From the first time I used them 8 years ago to dig out my crawl space and properly install my HVAC system to replacing an aged unit at my rental house and a couple of maintenance calls in between, they have consistently provided excellent and responsive customer service at a fair rate. I don’t even call any other companies now. If you get a chance to talk to Jason, he will make sure you understand your options completely and what the process will entail. I appreciate a company that owner to office to technician interacts with customer the way they want to be treated.

Quick, honest, and always good at explaining things so you understand what’s going on with your system. They went above and beyond even installing a new hvac by redoing and cleaning up my duct work so the air flows way better!

West End Heating and Air was fantastic! I called on a Sunday about my HVAC not working and they said someone would be able to make it out between 12-4pm. I got a call around 12:30 that they were 15 minutes out. Jason was amazing! I'm a new homeowner with not a lot of knowledge in HVAC. He was kind, he showed me how to clean it out and gave me the name of a company that would have my weird dimension filter. He identified the capacitor as the issue, fixed it! Filled my refrigerant and changed my caps to brass. He's super knowledgeable and I truly appreciated his help! I was pleasantly surprised at the price as well! Thank you West End Heating and Air and Jason!

5 star experience!! I called this morning to schedule an appointment. They told me first available was 3days away. One of the techs herd the call and noticed I live like 2mins away call and told me he'd might be able to fit me in since he had to pass by my residence!! The tech was Professional and educated me with expert knowledge. He fix the problem and was in and out! Best prices in town! I recommend them 10x out of 10x!! Thanks again for the Professional and Prompt service!!