All reviews for MASTER and SONS PLUMBING

Through a tough Richmond winter (2015) I became a regular customer of Master & Sons. Two burst pipes lead to two emergency repair jobs. Lou documented the step by step repair which included upgraded insulation and an access panel (that we will hopefully never have to use!). The photo documentation was very helpful when putting through a claim with the insurance company. They also bring a sense of humor which is important in an, otherwise, stressful situation!

show up on time and did a great job with my draining problems. Fast and clean! Darren and jay Thank u!

Lou is an honest hard working individual. It's hard to find honest people that will provide quality work and not try to rip you off. He knew exactly what the problem was just from me explaining what was going on and gave me a quote right over the phone. Thats someone who knows what he's doing!!!!! Great work , THANK YOU

There are lots of plumbing services out there who overcharge and do so-so work. NOT Master & Sons! Lou is the best: knowledgeable, efficient, and VERY reasonable pricing. He quickly diagnosed and fixed a nagging drain problem that we had for quite some time. Can't go wrong with Master & Sons.

This company is the only one I will reach out to in the future for plumbing. Mr. Roady came over to check if I had any leaks. His honest assessment has saved me a ton of headache and sunk costs. Other plumbers were trying to upsell me on unnecessary work. The honesty and integrity I was shown will go a long way during the inevitable recession around the corner

I've had bad experiences in the past from other plumbers and contractors as most people have. Working with Master and Sons was a different, much better experience altogether.

They're a smaller company and the work at my house was done by the Father and Son. We had all of our supply line pipes replaced in our house and the water heater as well (a lot of work to do in one day). There was a lot that could go wrong, but nothing did. They went way over and above... case in point, they insulated all of the new pipes under our house without being asked and even replaced our outside faucets and any valves that were old. Plus they were very pleasant to work with, fast, efficient, polite, even funny...I was very surprised.

I fully recommend Master and Sons and will turn to them the next time I need a plumber.

My hot water heater after 15 years finally gave out late Saturday night. I reached out to Master & Sons Sunday and Lou was at my house in two hours. Unfortunately the heater could not be repaired and a new heater was not available on Sunday. Lou came back today(Monday) installed the new heater and by noon had hot water again!!! Oh by the way he saved me some $$$ over other plumbers. Appreciate all the help!

Lou was very nice. He confirmed when he was on his way. And very reasonable price. Knowledge of everything that we needed to be done. Did the job fast. Thank Lou. I recommend Master and Sons Plumbing.

Great group of guys to work with! Thanks!

Noticed a leak from our upstairs bathroom called and had someone out here, and the work completed in less than 12 hrs. Chris and Larry were great. I'll definitely be ising them again!!

I'm very happy with my new water heater. Great service at a great price. I recommended Master & Sons to all of my friends, and I'd definitely use their services again. Professional and caring service. Thank you!!

Highly recommend them they were very timely, reasonably priced and professional.

Had a unique problem figuring out what was wrong with my water pressure. After getting a couple of estimates, it seemed like everyone's response was my water main needed to be replaced. Times are tough and I did not have the funds to cover the cost of a new water main, Master and Sons were the only company willing to trouble shoot the problem. It turns out it was a city issue and I didn't have to spend a dime. I paid them a service call of 89.95 to help figure out the problem, steer me in the right direction with the city, speak to the city technician sent out, and save me hundreds of dollars. Thanks guys !!!

I purchased a hot water heater on a Saturday, and the people who are contracted to put it in for Home Depot said they couldn't until Monday when it is supposed to be same day installation. I found Master & Sons plumbing on my own and was told they would send someone out to give me a free estimate within a couple hours. They came out for a FREE estimate on a SATURDAY and ended up doing the job in about an hour and a half for less than the other company's "starting price" on a Monday. Lou was very personable and professional; I highly recommend!! This coming from a military spouse whose husband was deployed during the time; needed help not a rip off company and help is definitely what I received! It was nice to be able to email my husband and tell him, "We now have a trustworthy plumber in the area!" Thanks Lou!!!!!

I dealt with Lou for a plumbing issue that I had at one of the properties I help maintain. He was punctial, professional, and he took his time. We will definitely use these guys again for future repairs.

Same day service. Was knowledgeable and fix the problem right away. Thought it was pricey but happy the job was done.

Masters and Son were great! Lou was very knowledgable on the phone and I wasn't given any surprise charges at the wnd. His crew arrived right on time and were very conscientious of my pets. The work was thorough, fast, and same- day service. Lou is also very personable and great to work with. I highly recommend this family- run company!!!

Our washing machine drain pipe was clogged and overflowing with water. Called and was able to get serviced around my schedule. Chris was very knowledgeable and they went right to work. Easy process

i called master and sons plumbing on a tuesday night and the owner, Lou, picked up the phone himself. i was having trouble with my water heater and he himself replaced it quickly, efficiently, and at a great price. Lou and his crew are nothing but professional. They followed up with me the following week to make sure things were going smooth. i highly recommend any of, not only their plumbing services, but any household fixes.

Lou is a great guy, warm and professional. He has a standard rate that he applies to specific work, so if he quotes a price for a job, that's where it starts. But even with this pricing, his work is quick and clean. Master and Sons is a top choice for local work.

Great experience so far with Master and Sons Plumbing. Daniel Roady and team came out and gave extra time to help diagnose a very complex issue. They went above and beyond to help and were excellent communicators. We will use them again.