All reviews for Appliance Medic

Mark the technician was thorough with the job to fix my refrigerator. He also gave me some good information about water filters.

Mark was very prompt, courteous and neat! He installed my new icemaker and did a great job! I highly recommend.

Mark has come out/been dispatched a few times for some home warranty claims we have had and always been great. He has been very knowledgeable and helpful. We would recommend for all your appliance needs.

Mark was recently dispatched to our home after we were completely ghosted by another company. We had no dishwasher for 3 weeks. Mark was dispatched came the next morning. He diagnosed and was back as soon as he received the part. He was prompt and efficient. Very thankful he came and got the job done!

Based on the reviews posted in the past, it appears the issues experienced were related to the Home Warranty provider rather than this company. It is not fair IMHO to criticize a company because your warranty company failed to communicate or follow up.

Mark came out to my home today to resolve an issue with my gas stove. We have 2-10 as our warranty company. He was prompt in responding and arrived on time. I work from home, and Mark was kind enough to come between meetings to spend time with me diagnosing the issue. In the end, it was not anything major. However, he used the time to thoroughly QA my stove to make sure it was functioning correctly and safely. He provided helpful maintenance tips and I was very happy with his service.

My service request was for a washing machine repair. The representative fixed one of the issues just fine, but I had two issues that needed attention. My complaint is my rep took NO responsibility for the 2nd issue. At his first visit, we were both caught up in the 1st issue where a part needed to be ordered and he would return to replace it, he left, returned in 2-days with the part and fixed issue #1. I forgot to mention the 2nd issue again in person, my fault, but I also thoroughly listed the 2nd issue on my initial service request they received. I believe they need to take some responsibility in ensuring they have captured all that our service request entailed (that's good business). Even if he met me half-way, so I'm not paying the full price again for another service visit and he was not willing to do that. I'm no more perfect than he is, but are they even taking the time to read the service requests we submit to ensure they capture all the details? Apparently not.

He never returns calls or does what he says he is going to do. said he fixed issue and did not nor did he call me back after several messages

Wow same as everyone else. Took our money and said he was ordering parts and never returned. Also home warranty coverage and had to use someone else who actually cares. Won’t return calls or calls from the home warranty company. DO NOT USE

Was sent out by my home warranty company. Came out, collected his service fee, told me my fridge needed a part. Didn’t respond to anyone (not me, not the warranty company, not other people calling) for 5 weeks. Got another company to come out- DIDNT need a part, the drain line was clogged & frozen. 5 weeks with a fridge not cooling properly, not able to keep things cold… smh.

Absolutely the worst customer service ever! Mark came out to service my refrigerator and I am having the same issue. I have been trying to contact him for over a month now and he fails to respond to my voicemails and text messages. My warranty company has tried to get in touch with him as well and no answer! So unprofessional, DO NOT use this business because he just collects the money and after that does not respond!

Mark replied promptly to our home warranty request to take a look at our refrigerator within a few days. Quick to take the deposit but never showed back up or answered the phone again. Didn’t do anything, said he was waiting on parts.

Mark came out to our home to service our washing machine. He stated that the manufacturer doesn't make the part anymore & that he would notify my warranty company that a replacement is recommended. Fast forward to a week later, no call to the warranty company from Mark. I attempted to reach him twice & the warranty company has on 3 occasions to no avail. It appears by all of the previous reviews that this man is just in the business of snatching deposits & not following through with his work. If he's in need of a few coins say that but don't play games. Beware of this company unless you have time to wait on nothing! If I could give Appliance Medic zero stars, I would!

Company came out to service my refrigerator. I had water leaking on the floor. Mark said I had a 60 day coverage with home warranty company so call if needed. I thought he was sincere. That made me feel comfortable about him and the company. Unfortunately, when I called and the home warranty company called three times, a total of four attempts, he did not respond. The home warranty company sent another company out yesterday to fix the problem. It was a company I and the home warranty used before. They do great work and the tech person is knowledgeable and cares about the work he is doing. Appliance Medic was not thorough in doing and completing the job.

This company is sorry and inconsistent please don’t waste your time or money. He (Mark) will not return to finish your job nor will he answer any follow up questions once he leaves. Simply trashy!!!!