All reviews for A Step In Time Chimney Sweeps

Tyronne was our chimney inspector - he was on time, knowledgeable and professional. A pleasure to work with. Rufus (general manager) came out the next day to check on some specifics and give us a full estimate for mortar repair. Excellent service.

Great experience with A Step In Time. I am in real estate and had 2 different chimneys that needed cleaning and inspected. Minor issues were found with both.But the repairs were done at not a great expense to my clients. The chimneys were cleaned. The gentleman (Robert) was fantastic...very knowledgeable and polite. I would highly recommend them. I am in the Annapolis, MD area. Thanks.

Ray and his crews did an awesome job with the service he provides. I have been working with a step in time for over a year with both chimney and roofing and it has been very successful relationship. Thank you very much! Ray is a great guy.

Jeff did a great job replacing our chase cover. He sealed all or our vent stacks with rust inhibitor and the cracks in our fireplace panels. Jeff took time to answer all our questions thoroughly. We are very pleased with the work he has done.

I had scheduled and chimney inspection for a client, But when I arrived at the house, I realized I left the keys at home, an hour away. When I called to tell them my mistake, I was sure they were going to be mad as the te h was already on the way. Instead, I got a cheerful voice telling me she was sorry ideas having a bad day, and proceeded to tell me a story to try to make my day better. We rescheduled the apt and was off to a better day. Thanks step in time!

Highly recommend. My new roof looks great and so did the bill. They've been doing my chimney for years and I have been satisfied. Had some minor issues come up but the owner Rey Gessner went up and Beyond to make things right. Money spent well.

I hired A Step in Time Chimney & Roofing for my level 2 chimney and fireplace inspection. The inspector, James, arrived on time, was very professional, efficient, respectful and nice. I would highly recommend him and A Step in Time company and will hire them again for future inspections.

I personally spoke with David, very professional and extremely knowledgable on chimneys, fire saftey, what to look for, how the technicians clean and perform there work. He reassured me how safe and reliable my chimney will be now after the quality service I received and pleasant experience I had with the technicians, pricing was very fare for the fantastic work they did. For any of my chimney needs I will hire this company.

Haven't had work done by them yet- appointment scheduled this Friday- but thus far I'm very grateful to have found them. We have been dealing with a chimney issue for over a week now and have called over 6 professional for advice and service, If we had called A Step In Time first, that would have been the only call made. Friendly, knowledgeable, helpful, and convenient. Looking forward to seeing if their chimney service is as good as their customer service ;)

We used A Step In Time To have our Fire & Chimney flue checked after moving into a house we purchased. They were Courteous, Professional, & On Time. They were a great company to use from calling to chapping the door, to finishing the job. Would highly recommend. This company, with no hesitation./
Thanks Guys. Keep up the good work.

I recently had A Step In Time Chimney Sweep come inspect the chimney in our 1940s home. Jeffrey conducted the inspection and then went through several pictures and explaining work that he would recommend be done right away and other items which could present issues down the road but not as time sensitive. He quoted me fees for the various services and repairs on the spot and was knowledgeable about his work. The company is expanding in the Richmond area and I would recommend calling them. Other companies never returned my calls, emails.

The technician (Austin) was early, very efficient, polite and informative. He was thorough and honest with the inspection. I look forward to working with the company and will request the same technician when we get the necessary repairs completed.

On time, called ahead to say he was on his way. Took pics on the roof and showed me what's up there. Did the work they recommended. Very friendly staff. I'll definitely use them again.

We had a wonderful experience with A Step in Time Chimney Sweeps this morning. Paul and his crew, Rodney and Victor, were here and did one of the best inspections of our home that we have ever had. Not only did they take care of a fireplace issue but they sealed a gas vent leading to our hot water heater which was not sealed properly. I would like to thank the entire crew for all their help this morning. THANK YOU VERY MUCH!

I had my chimney cleaned back in 2011 and this company did the best job of any company I had previously used. The wood stove insert was pulled and the entire opening was thoroughly cleaned. No one had done that before! I had no idea it even came out that easily. The entire area was thoroughly vacuumed and the fireplace left in pristine condition.

So, these are the people I called to do a chimney cleaning before my house is sold. Rufus Jones, who took my call, was friendly, helpful, and worked with me to keep the cost as low as possible. I expect this job to be just as good as the last
but it is still in the future.

Ray Gessner and his crew were absolutely fantastic. They replaced two chimney flew pipes, the roof flashing around the chimney, some roof shingles and recapped a double chimney for us to stop rain water from coming in to the house and to make the two fireplaces usable again. They also sealed off and pointed up many areas of the existing brick work. They checked the Furnace Chimney and recapped it also to avoid future issues. The entire crew were professional, courteous and very knowledgeable. All of them took the time to explain what they were doing and made us feel extremely comfortable with the job they did. The job was done on time and in budget. They were always on time and got the job done around our schedule and to our convenience. I highly recommend them to anyone. They are great!!!!

This company does amazing work at a great price and I highly recommend them. After discovering an issue that my home inspector missed prior to purchasing a house, this company saved the day with repairs.

Your service was outstanding, your tech did a very good job explaining what was going on. That was very helpful. I would pass your name on.
One thing, can you forward the pictures before and after of my chimney.
Also they just need to schedule time to replace the bolt on the face place of the insert.
Very good job. Cleveland James

The first visit Jeffery and Mario did everything in their power to remove the animals from the fireplace but after numerous attempts to get a live squirrel out so they could remove the dead ones they had to refer me to a specialist for the animal removal. They sent two more guys the next day to put my fireplace damper back on and the rain cap back on. And, did an inspection. They explained the repairs in detail that need to be done. I wish I could remember the names. Sorry. These guys are nothing but professionals and they care about their customers! Thanks for all you did. We will call when we are ready to make our repairs happened! A WONDERFUL COMPANY TO DEAL WITH!

Update.. Had them out again and frank came an was amazing. Love using these guys can't wait for the work.... recently had my chimney cleaned and inspected by A Step in Time,Virginia Beach and I was so impressed with the young man that did the job. Not only did Jeff to a great job but he was so professioinal, pleasant, knowledge ably and very informative. Thanks Jeff for a thorough job.So if anyone is looking to have their chimney cleaned call
A Step in Time ,Virginia Beach and request Jeff,you won't be disappointed.

Jeffrey came out for a chimney inspection and clearly outlined and priced each issue. He showed us pictures of the damaged areas and emailed those to us later. Between their initial visit and the repair, we changed our mind on one issue and he had no problem taking it off, even though the paperwork was already signed. He even suggested a way of how we may be able to take care of the issue ourselves, which we really appreciated. Would definitely hire again.