All reviews for AA Inc

Professional, only place I would call for service.

Tyler was an amazing tech. Great service and fair rates.

Seems like other people have had problems but they were extremely helpful and professional for me. Would definitely use them again.

We are Baffled by negative reviews. After 10 years the Freezer on our Miele built-in refrigerator had stopped working. Made an appointment and they were on time. Bruce and Nate diagnosed the problem. They were able to replace an inverter rather than the entire compressor. Cost was surprisingly reasonable. Bruce's knowledge of the appliance was impressive. Based upon our experience, I would not hesitate to recommend AA Appliance Repair.

Small family run business providing service in the area for 30+ years. Most of the reviews I notice are from people who are venting. I believe there's thousands of other customers who have had good service with this company but unfortunately they don't advertise their socials. Good service and pleasant technician.

Definitely recommend. I had an excellent experience with AA Inc. Their response to my request for service was immediate and they were knowledgeable and completed the repair quickly. They educated me on what to look for in the future and ways to mitigate any future potential issues with my dishwasher. Thank you AA Inc!

Jagoffs.

Don't even bother calling them. They have been saying they would come to fix our microwave for 2 weeks and every time they're supposed to a new excuse comes up. Also unprofessional employees who answer the phone. Save your time, call someone else.

Absolute highway robbery. No estimate over the phone, at all. I had plastic spacers replaced on a dishwasher handle. In hind sight, should have done it myself. About 8 screws, pop the door cover, and install the spacers, done. I was charged $95 "service charge" to show up (3 mile drive), and then $151 for a "job rate" that is supposedly parts and labor. I guarantee the parts were less than $20. $255.06, and the tech was here 15 minutes tops.

I am unbelievably disappointed with this company for the following reasons:
1. After telling me to expect a tech to call me with a 20 minute window (I cancelled my work because they couldn't give me even a 4 hour window) I received a call that said someone would call me "after 4 pm"
2. After 5 pm, I called, and was told that someone would come "later that night."
3. After no one came and it was 9 pm, I left a message asking them to call me in the morning to reschedule.
4. No one called me the next morning.
5. After reaching someone, finally, I was told that "a tech would not be in my area, and someone could come out Tuesday."
I asked if I could be prioritized, since my appointment was not even completed. The woman with whom I was speaking said, "Well, I was going to try to accommodate you, but now I am not."
I will be taking my business elsewhere, and advising others of my experience.

This company is being used by Miele for warranty repair in the DC Metro area. After a service request from Miele, “Brian” contacted me to schedule an appointment. He said I had to wait a couple weeks until he was in my area. I should have taken the hint that they think they are doing the customer a favor. He gave me a window of time. He came to our house. Walked by an open garage and solarium where we were clearly visible. He claims to have knocked on the door and got no response. He might’ve waited 30 seconds and then took off. He called and I responded in 5 minutes and said we were a no show and he was going home. I explained this was unacceptable at which point he started yelling at me over the phone. My wife then called and he yelled at her as well stating he would never come back to our house ever. Can you believe that? Absolutely awful. Insist that your warranty repair never be booked through these clowns.

Absolutely appalling service! Two no-shows, and a last minute attempt to reschedule despite scheduling service weeks in advance. We will never work with them again and recommend you save your time and money by using a quality provider instead. Their lack of professionalism should disqualify them from being “authorized” service providers to high-quality brand appliances like Thermador and Bosch.

Today, Decemer 10, 2020 this repairman showed up with NO face-mask. I supplied him one but was appalled but that. Does the company not have a policy? VERY UNPROFESSIONAL AND INCONSIDERATE!

Otherwise, work seems good.

HA!!!. THAT WAS YESTERDAY. Today we discovered when we went to wash the dishes that the machine had been disabled—BROKEN. NO POWER. Now the best they have offered is to send someone on Monday...!@!!!! 3 days later and the same repairman!

AND it was all expensive!!

The atrocious work could have been avoided if I had read these reviews! We spent $300 for literally nothing fixed, and a week and a half without a dishwasher. The tech was unable to fix my practically new dishwasher, even though he claimed twice that it was fixed. He ordered a suspiciously expensive part, waited several days after it arrived to install it, then claimed it was fixed--but didn't actually even reassemble the dishwasher, let alone see if it was working. Then he had no interest in coming back anytime soon to fix his own shoddy work. Phone communication with them was also rude and dismissive. I cannot discourage anyone enough from using this company.

If I could give zero stars I would. Bosch sent me to this company when my dishwasher was getting an E-15 error message. AA Inc. Appliances told me the E-15 error message was related to the water valve. They replaced the valve and charged me $305.91. This did not work so they returned and said the issue was the door seal, which they replaced for $175.45. This also did not work nor did they mention that Bosch had issued a Quality Alert for doors of this model dishwasher.

They returned and said the issue was the heat pump, which would cost another $359.34 to replace. When asked why they didn't find this during their other visits they said it was somehow a new issue that was causing the exact same error message. When I called the manager she said it must have been a mouse because they could not have missed this during the four other visits. The technician onsite never mentioned a mouse during his visit. We brought insect and rodent specialists in to inspect and they did not see any evidence of a mouse. To make matters worse, after their last tech left, the dishwasher no longer turns on. We went from a functioning dishwasher with an error message to a dishwasher that was completely unusable.

At this point, this company has charged me $481.36, has not fixed the problem, and has made my dishwasher unusable. They want another $359.34, with no guarantee that it will work. Their customer service is awful and none of their technicians wear masks. I have reached out to Bosch and the Better Business Bureau.

Absolutely the worst! Had to use this business as they are the only local repair service under warranty in my area for Speed Queen. Working with them made me feel like I was trapped in an abusive relationship. If you do not have to use them for warranty purposes, steer clear of this business. Otherwise, don't expect them to respond to you (they will just take messages but never follow up and make you feel terrible for having to follow up on their behalf); expect them to blame you for whatever breaks; and don't expect repairs to be done properly or last. They do not stand behind the quality (or lack of) of their work.

Update: hired a different company after AA couldn't and refused to fix my washing machine and it was finally fixed properly!! I am so disgusted by not only how they treated me but also that they never fixed an ongoing issue with the washer and chose to ignore it. Shameful! Happy to have found a good and reliable service provider finally!

Avoid avoid avoid! Absolutely terrible business to work with. They made me wait a week to see me for a dishwasher repair and never showed up. When I called to figure out why they didn't show up, I was expecting the lady on the phone to make up for it by sending someone asap. She said the best they could do is another week. She could care less about their mistake. Everyone makes mistakes, but no effort at all to even try to fix it. My building recommended them, and I'll be informing my building and the community about my experience. Take your business elsewhere, dont make the same mistake I did.

I recently bought a Speed Queen dryer and the autosensing feature wasn't working right. AA Appliance Repair was the only repair company listed on the Speed Queen website for my area. Initially, I was told a technician would call me in two weeks to troubleshoot. I didn't get a call, so I followed up. The receptionist said she would check with the technician and get back to me. When she called back, she left a message that I had to disconnect the venting and run the dryer without the vent to see if it was a venting issue. There were no instructions on how to do that. I am not a handy person and I didn't want to risk breaking anything. I called Speed Queen to find another option. They asked some questions and explained the autosensing feature relies on sorting the laundry by weight and setting the temperature a certain way, so that's why it wasn't working for me. So, the advice and service I got from AA Appliance Repair was completely wrong and useless!