All reviews for Moonstar Appliances

I have them through my Samsung warranty....I read their terrible reviews & was hesitant to have them in my home ... but they are very professional & knowledgeable...I will use them for future use as well..I think mr Musa is right about warranty claims being denied & all the blame goes on the moonstar company & their friendly technicians... I suggest you try their service & see for yourself...don't Judge book by its cover ...don't trust these reviews & hire them & look for yourself ...thank mr Musa & moonstar team!!!

Moonstar scheduled a repair for my fridge thru American Home shield and came out the next day to diagnose the problem. They said they would come out the day after to fix it, but came a day later. Zarrar Ahmed with Moonstar came out to do the fix and was efficient and quick to complete the repair. It was a replacement for the evaporator unit which was needed for the fridge to provide appropriate cooling.

This was a good experience, especially since we had another company come out 2 times earlier and not manage to fix the problem.

I was nervous when I goggled the company my home warranty assigned to my claim for a dryer not heating after reading the reviews here and on Yelp. I personally had a wonderful experience with this business from the appointment to the result of a heating dryer, timely, professional and courteous. I paid my deductible and have not received any scammy service from them as other reviewers have wrote, warranty claims can be tricky for both the business and the customer, and I can see how frustration leads to bad reviews but it feels notable to share here it was a good experience and hopefully encourage others to try this business.

I recently had an experience with Moonstar Appliances after my home warranty company, Cinch Home Services, assigned them our claim for a problem with our washing machine. Experience was very professional from start to finish. Timely communication and excellent craftsmanship.

Moonstar Appliance, LLC serviced our dishwasher through Cinch Home Warranty. I was given a time window for the technician’s arrival, and he called 15 minutes before showing up—right on time. He repaired the dishwasher efficiently and remained courteous and professional throughout the entire visit

Moonstar Appliance, LLC serviced our dryer through Cinch Home Warranty. I was given a time window for the technician's arrival, he showed up on time and he texted before arriving. He was able to repair the dryer on the spot, skillfully, and remained courteous and professional throughout the entire visit. I would use them outside of warranty service calls.

Clothes washing machine repair through Cinch Home Warranty. They called me first thing Monday morning to setup appointment, came that afternoon to diagnose. Needed to order a part. Came back the following Tuesday to repair and were successful, technician appeared knowledgeable and caring for the unit and my home. Only issue was having to call them the following Monday to setup an appointment, they didn't call me when the part came in to setup an appointment. Part was an OEM LG part which I appreciate. Overall I would use again for an appliance repair.

I would give negative stars if possible. We were referred through Cinch, and this was a complete disaster. One visit turned into multiple failed “repairs” with zero resolution. Unprofessional, dishonest, and a complete waste of time. The technician even admitted he gets paid just to show up—which says everything about this company.

Do not use them. Cinch should seriously reconsider partnering with a company like this.

I see a trend in the reviews. A warranty company assigns Moonstar to fix a problem, in our case a refrigerator.

They are simply awful. They refused to return phone calls from either the warranty company or my direct pleads for their assistance.

They mis-diagnosed the repair issue to begin with then left us in the cold communication wise for over a week. If you are assigned this company, immediately call your warranty service to ask for a different provider, they literally drove me the point of nearly cancelling my policy based on how poorly they performed especially the lack of communication.

I wish I could give 0/5 stars.

Don't waste your time!!

Bad service was sent by our warranty service and didn’t explain the diagnostic of the problem detected. Try calling them and no respond….

The worst company to work with. Delays everything. Almost 6 six weeks. Have not fix my refrigerator

Cheaters, fraud. They told totally wrong information to the insurance company. I am going to file a complaint in dpor against them. They should take their license away.

zero professionalism, he only charged $125.00 to go see the washing machine and he did not repair it, nor did the technician carry any tools

This company lied to my warranty company and said they fixed something and they never even ordered a part! They wouldn't return my phone calls. Very bad, don't use them.

Terrible service. Avoid this business at all costs. They never returned to install the parts and falsely reported to AHS that the job was completed. Now they are out of the country, and no one has been available to address the issue for the past 30 days. STAY AWAY FROM THEM.

Most deceitful, unethical business I’ve ever worked with. Have them on video lying to us. Screened my phone calls, never responded to us, lied to our home warranty company thus voiding our claim. Run away from this business at all costs. If there was a way I could report them to the police, I would. If you don’t believe me, go read the countless Yelp reviews detailing their dishonest business practices.

This company send a technician to my home to fix my microwave. After technician replaced part for my microwave, the unit won't turn on again. Technician did not fix back all my microwave screws. I pointed to technician while he was there that my microwave won't even turn on now. The technician said I will need to call AHS to have them back. He also suggested that I can cash out my microwave which I was not aware of. I called AHS and they said they still waiting their report from Moonstar. They ended up lied to AHS my microwave cannot be fix and service was denied due to power surge issue mean while they replaced a part on it and ended up blowing my microwave up. These guys are scams, and I will avoid them at all costs. Go read their reviews other platform. Am wondering why AHS use them. I attempted calling them and they won't pick my call and their voicemail was full.

Wow, I came to see what experiences other people had and am finding exactly what I went through. After their shoddy “fix” which got my oven working only long enough for them to collect their money from the home warranty company before it burned out other parts, they never returned my messages and started screening my phone calls. Now after having a more competent repairman diagnose the mess they made and order new parts, I’m waiting ANOTHER two weeks without being able to cook food for my children. Trashy company.

This vendor was sent to me by American Home Shield (home warranty company) to fix my microwave. The technician stayed for no more than 2 minutes and I was charged $125 and no fix was done. The technician incorrectly reported to AHS that it was a countertop microwave (even though it is a built-in. A previous technician few years ago had also confirmed it was built in). As a result AHS refused to cover any repair. I called Moonstar several times to fix their report but they never returned my call. This vendor is just a stooge of the Home Warranty companies that are looking for reasons to deny you coverage.

Moonstar -A washing machine repair co for Sears Home Warranty. Do not answer phone - you have to leave VM. Don’t show up as scheduled, Non responsive. So far 30 days waiting for part and no ETA. Reporting sears to insurance commission.and moon star to better business bureau. Btw - talked to sears escalation twice - they can’t reach them either.