All reviews for Carlson's Heating & Air Conditioning

Incredibly professional and always respectful. Rates are competitive and the staff is fantastic. What else could you ask for?

So glad that I chose Carlson’s. From the phone call for service, to the finished repair. Couldn’t be more pleased with the great service!

Heat went out and a repairperson was at our home by the afternoon. Robert was thoughtful, patient and explained to me the repairs needed. Will call again!

Edward was informative and helpful. He was quick and knowledgeable. He was on time. He kept things nice and clean! Thank you very much

Great company called them monday morning to schedule an appointment they came 2days later. Friendly employees that's why I gave them 5/5 stars

Great service to review system at new house. Showed up early, walked me through the system and provided a quality maintenance plan with no sales push just great service and education!

Jeff Headley was our tech on Wednesday, Oct. 30
He was awesome: arrived on time
Extremely personable
Very efficient
Did a great job on a very cold morning!

Been a Carlson's client for almost 25 years. Totally satisfied. They have our 100 percent trust and satisfaction. Excellent customer service.

Robert is always friendly and efficient during the maintenance visits. I have been using Carlson's for 14 years for repairs and maintenance of my system an will continue to do so.

I called several places in the are and no one would help over the holiday week. Carlson's came within an hour. Dmitry was professional and diagnosed our issue. Our heat is working beautifully.

Dimitry was awesome during the maintenance visit. He is so knowledgeable and professional. He explained everything to me as he did it. Such a great service for peace of mind, too! Please give him a raise!

We are building a new home in Longview and Dak met with me on several occasions to review our house plans and make sure we designed a system that met our needs while keeping our budget in mind. I appreciate the friendly staff and would recommend Carlson's for all of your heating/cooling needs.

Arrived when they said for preseason HVAC maintenance. The tech was respectful (mask, gloves, booties) and showed me how the system operated (just bought the house and had no clue where the filter was even). Will definitely use Carlson's going forward.

I really appreciate the customer service the Carlson techs gave us today. Our system went dead during the heatwave and Carlsons techs found out it was a simple fix due to the heavy load on the system. They could have oversold me on a new unit but they didnt. They fixed it and educated me on what I will need when I do need to replace the unit. Thank you Carlsons for hiring great ethical people. You will get my future business

My first-ever office meeting at Carlson's Heating and Air Conditioning was friendly and helpful. I signed up our home for their service program. Jeffery our service tech was efficient and on time for our service. I would recommend Carlson's for your heating service.

I've been with Carlson's for over two decades now and have had nothing but positive experiences. Andrea is phenomenal as is Robert. Honest, helpful, personable...I can't use enough superlatives to describe my experiences with this company.

Mr Carlson came out and provided a reasonable estimate and was very friendly. His techs came out and replaced our old furnace and installed a new heat pump. Highly recommend

Not sure what the plan itself is called exactly but we pay Carlson's a fee for two annual inspections of our HVAC system to ensure everything is working properly before the hot and cold season. Edward has been our HVAC tech for the past 3 years. I should have written a review sooner as he's always been professional, courtesy, on time and very knowledgeable.

Our central air stopped working during the recent heatwave we experienced in the Pacific Northwest. Cold air still flowed but it was obvious something was wrong. Edward came out to inspect it (hole in our a/c line) and then returned a few days later to repair it. He arrived on time and the same as he always was - fantastic. THANK YOU FOR EVERYTHING YOU DID for us!

Woke up to find our thermostat screen blank and no heat. Called another company (who had recently installed thermostat & a/c unit) and they were rude and unhelpful.
Called Carlson's and they sent a tech out within a couple hours who was friendly, professional and found the problem right away. Got us back up and running within 30 minutes.
I will be calling the next time we need service and/or maintenance.
Thank you!

My husband and I purchased a home last fall and knew that we would want to put in a ductless heat pump in order to make it as comfortable as possible. After calling around, and doing a LOT of research, we landed on Carlson's and it was the absolute BEST decision! They were prompt in responding to our questions, knew the product and had our system installed before the summer heat hit us (thank goodness!!!) I would recommend them to anyone looking for a new HVAC system!

Very professional. Trustworthy. Helped me get a new heat pump for free after getting a lemon from another company and being strung along until it was out of warranty. Would highly recommend. They have been around for a long time. No need to worry they will be out of business when you need your heat pump fixed.