All reviews for PACIFIC HOME COMFORT LLC

Good company!!!!

Great costumer service , quality work.

Highly recommend this company, they doing really good job .

Hard working company that fulfilled everything I needed for my house. Would recommended this company to everyone I know.

10/10 would recommend. Me and my wife are building our dream home and with the abundance of HVAC companies out there it was intimidating to find a trustworthy one but going with this one was definitely the right move. We had no major technical issues, and they had fast communication (which is more than I can say for a few other companies) overall a great choice for any HVAC work!

Great post-sale support. Installed our AC last year and they followed up to ensure everything was perfect. Responsive and caring team!

Impressive duct cleaning and AC service. Removed years of dust, improved airflow dramatically, and the system runs more efficiently now. Friendly and thorough team!

Thank you to pacific home comfort for getting ductless system install at our house! They were very quick and clean. Great people to call if you want things done.

Reliable annual maintenance plan. Tech is always on time, checks everything carefully, and provides helpful tips. Keeps our HVAC running smoothly year after year!

FRAUD, STAY AWAY! Billed us for 3 ton unit and installed 2 ton. Then disappeared, not picking up the phone or answer texts. This is like forth company registered since. Ask yourself why this fellas keep changing the name of the company ;)

We hired Pacific Home Comfort (PHC) through our builder (Atera Homes) to install HVAC systems in our new home. The written contract and estimate (Nov 2024) clearly specified:

A Coleman TM9Y60C20MP gas furnace,

Two Mitsubishi PUZ-A30NKA7 (3-ton) heat pumps,

A 3-ton Mitsubishi coil, and properly sized ductwork.

Instead, PHC installed:

A different Coleman furnace (wrong model and size),

Two undersized 2-ton heat pumps (PUZ-A24NHA7),

A 2-ton coil mismatched with an oversized air handler,

14” ductwork where 16” was required.

These substitutions were never disclosed or approved, and PHC has not provided AHRI certification, commissioning data, or proof of warranty coverage. The system has never functioned properly: it blows cold air, coils freeze over, and it cannot maintain normal temperatures.

When questioned, PHC claimed dip-switch adjustments could “turn” a 2-ton unit into a 3-ton system. That is false — and we now risk voided warranties. They offered a small refund instead of correcting the problem.

This has delayed our home’s completion, added loan costs, and left us with an HVAC system that does not meet contract specifications. We are pursuing action under Washington law, including claims against PHC’s contractor bond (RCW 18.27) and the Consumer Protection Act (RCW 19.86).

Bottom line: If you expect transparency, proper equipment, and professional installation — be very cautious before hiring Pacific Home Comfort. We cannot recommend them based on our experience.