All reviews for Nortech Heating, Cooling & Refrigeration

Our AC died right before the hottest recorded day in Seattle history. I called every HVAC place we could find, and I wasn't able to find anything earlier than 3 weeks out—for the places that called me back at all.

Norman at Nortech was able to schedule us for the next day, and extended his hours into the late evening to get our AC fixed and get my family back into our house during this heatwave.

Along the way, he answered all of my questions about our system, and walked me through how he diagnosed what went wrong and common AC system problems so that I'd be better equipped in the future if I had a similar problem.

Getting the repair was pricey, but less than I would have spent on in a hotel for days or at the ER after electrocuting myself trying to fix the system on my own.

Norman's the man.

Norman and his staff was great! My heater went out in the middle of December and Norman conducted his staffs to order and install my new heater very quickly. Thank you Norman !!

The customer service was outstanding, .” “I was so pleased with the service I received from this business. They went above and beyond to help me fix my broken furnace.” “ I was completely impressed with their professionalism and customer service and highly recommend this business.” The quality and service are the best.

Please note, this review is based only on service inquiring. Responded quickly to service request. Service fee was quoted as $149 per hr. They did not have an immediate availability and we found another company that was available sooner. But still will reach out to Nortech in the future.

Norman and his skilled crew are prompt, knowledgeable, and kind. They responded right away, having next day, even same day service. My fridge is better than new, and I thought it was a goner 😊

Hai was polite, responded quickly, communicated timelines, and showed up when he said he would. Price was as communicated. Did the job and made sure it was done right. Highly recommended.

Prompt & excellent service. Technician was very professional.

Called Nortech to have my Furnace repaired during the cold spell Service technician showed up at the house almost instantaneously.

He did the diagnostic and pin pointed the defective parts right away. Our furnace is very old so he had a difficult time searching for a part supplier. Technician has to go and pick up the part 20+ miles away from the house. He made sure the furnace is fixed and got it operational right away.

The service was excellent. I have been a customer for about 13 years. They have installed and serviced my ac, furnace and recently the mini split in my family room. We have always been pleased with their work and professionalism. I highly recommend this company to anyone.

Called Nortech for an electrical repair to my foodtruck’s cooler/prep station unit. Hai came out within the hour and found the problem, fixed it and kept us running on time. Excellent service tech, great, friendly service and at the price quoted for coming out. We highly recommend Nortech and Hai! Thanks

Can not recommend this conpany enough. Our AC went out on us on Friday night right before the heat wave. They where able to come out late Saturday evening to inspect the ac and furnace (that had no power do to me trying to fix it). They picked up the parts Monday and where able to come back same day and take care of us. The technician was super friendly and fast. Will be keeping their number and recommending friends.

I live in a large, historic home in Seattle, so when the heat exchanger in my furnace began leaking carbon monoxide into my home, I called a number of businesses to come inspect it. The company, Nortech Heating and Cooling, was one of the ones that I contacted. It was a pleasure to have them at my home because they were kind and respectful of my property. They wanted to know whether it was acceptable to me if they came into my garage and looked at the furnace. Of course, I responded affirmatively. Opening the furnace revealed that there was a crack in the heat exchanger, which they were able to identify very quickly. They quickly repaired the problem and had my heater up and running again in no time. I was quite happy with the results of their efforts.

Excellent service by Hai Nguyen, he’s very knowledgeable, great personality as well. Thank you so much for the help. No one is willing to come out today, I been calling around. Great to have found this company!

Nortech has helped me out twice, and I've been happy both times! They are very professional and quick to respond. The first time was when my furnace stopped working altogether. It was the middle of winter and I was afraid that I'd lose all of my heat! Nortech came right out to look at my furnace and were able to get it up and running again within a few hours. The second time that I used them, it was because of an issue with the fan motor. Again, they were able to diagnose the problem quickly and get it fixed in no time. Their prices are very reasonable as well. I plan on using Nortech for all of my heating service needs from now on.

We have a somewhat rare unit that most people won’t touch, but Hai took care of our problem. He’s knowledgeable and skilled, and I will call again for help with any other issues.

Great service provided by Hai. he diagnosed the problem and fixed the initial problem. Got the boiler running and was waiting for the boiler to heat up. he was going to fix the shoddy wiring afterwards but then discovered another problem. The boiler was leaking water. I need to replace my boiler. Fair price for the service spending 1.5 to 2 hours.

Norm and his team did an astounding Job with our walk in refrigerator repair. They were prompt, professional. I was lucky that I used them and will definitely use them again. I can’t recommend this company enough!!! 5 star service!

We had some issue with our thermostat and called this company right around the end of business hours. But Norman said he can come out the same day and diagnosed the problem. He even ran into the lowes to get the new thermostat to save our money which I didn’t notice he was out for a moment and came back with a new thermostat. He stayed until 10pm to find out the problem and settled in per our request. I’m so impressed his professionalism. Thank you, Norman. We really appreciate your kindness.

Excellent service - my fridge died and I needed immediate help. The dispatcher promised me someone the next day but ended up sending someone within 4 hours. Hai came and evaluated the problem (couldn’t be solved immediately because the fridge needed to be unplugged overnight) but told me what to do and what to expect. Came back the next day on time and with the part needed and the refrigerator was fixed in about an hour. All great.
Hai was nice, helpful, told me that the problem was and took care of the repair in a smooth and unobtrusive way (everything was clean). I would definitely recommend this company if you need a repair.

They came to our place and provided a quick installation. The service was professional and any issues that were encountered were handled with care and transparency. The pricing matched the service provided. I initially found the business through a friend who also had a good experience. I'll be sure to let others know that Nortech is a business you can trust. Based off the other reviews, it seems many feel the same way.

Gary fit me in at the last minute into his full schedule with my fridge emergency of melting freezer contents since at least 5 days ago. He was very thorough and knowledgeable about my Kenmore fridge and diagnosed what was wrong. He then got an estimate and plan for my okay very efficiently. I was very satisfied with the diagnostic service he provided.

My gas furnace kept blowing cold air because the igniter kept burning out out; of course this happened to occur on Easter, however when I called I still got an answer and was able to get serviced the next day. The technicians came to my home and had excellent communication about when they were on their way, they quickly diagnosed the problem, provided me with a quote before doing any work so I could make an informed decision and after giving the thumbs up, they, they fixed the issue in no time. I give Nortech Services 5 Stars for excellent customer service from both the owner and the technicians, prompt appoint availability with flexible times, thorough diagnostics, clear communication regarding pricing and quick repair.