All reviews for Universal Appliance & Commercial Refrigeration LLC

UACR is the best refrigeration company in Washington.

The guys at UAACR were very quick and professional. Fixed my commercial refrigeration unit within an hour! Will continue to use them as my HVAC & Refrigeration contact from now on.

I worked with Kevin to replace a broken heat pump and its associated air handler. Kevin and his crew did a good job to remove the old one and install the new one. They are professional and got the job done well. Kevin answered my questions and provided an excellent customer service. I am happy with my interaction with him and his company.

I had an excellent experience with Universal Appliance & Commercial Refrigeration LLC! From start to finish, their team was professional, prompt, and knowledgeable. I had an issue with my restaurant walk-in cooler and AC, and they quickly diagnosed the problem and provided an affordable solution. Their technician was courteous, thorough, and made sure everything was running smoothly before leaving. The company’s customer service was top-notch, and they were always available to answer my questions. I truly appreciate their honesty and dedication to quality work. Highly recommend them for anyone in need of appliance repair or refrigeration services!

I really don’t like leaving bad reviews, but unfortunately, I’ve had the worst customer service experience with this business. I first reached out last Friday by phone and was told to text over photos and details—which I did. I never received a response.

I followed up again on Sunday and Monday, and my texts were left on read both times with no reply. On Tuesday, I reached out once more and I finally received a message saying they were behind but would have an answer for me that day. That answer never came.

I reached out again on Wednesday and saw that my message was read, but once again—no response. It’s now Thursday, and I’ve spent nearly a week trying to give this business a fair chance. No update, no apology—just silence.

I completely understand being busy, but this level of disregard is not just unprofessional, it's downright disrespectful.