All reviews for Sears Appliance Repair

Five out of five stars! The Sears tech, Ron, adjusted my fridge temperature--it was set much too cold--- and the food in my fridge was partly frozen. Although nothing needed repair, I asked many questions; he took the time to answer them clearly and thoroughly. He also explained that a power outage can cause the fridge temp to reset; there was a long power outage this summer, which may have been the culprit. The tech's visit was well worth the bill.

Great service! My dishwasher had a leak and Isaac fixed it. He was very courteous and knowledgeable. I really appreciated the ease of scheduling and communication.

I Had them come for routine maintenance on my washer and dryer. Isaac did an excellent job and went above and beyond to answer other appliance questions we had. He even helped us move our refrigerator out so I could clean behind it.

Curtis was very kind and called me with his approximate arrival time. He was very accurate on his time of arrival and was so very polite and helpful. He checked out my oven and find out it was not fixable and was glad to explain why. I hated the answer but he was so kind.

The gentleman who did my service was very pleasant and knowledgeable. Completed in a timely manner. Took three trie to get person here but both technicians were very helpful. The first one was able to diagnose the problem and get the parts ordered. The second one was able to fix it with no problems

Once he got here today he was great, quick and cleaned up everything. However, he was supposed to come yesterday and I waited all day and got no messages or anything. I finally was able to talk to someone on the phone and reschedule for today. Once it got the text that he was on his way, it’s was over an hour before he actually arrived.

William did a great job and now my refrigerator is working well once again. Having a Sears Master Protection Agreement is well worth the cost. Today's Sears repair service was fast, efficient, and complete. It also saved me a lot of money in the long run. Thank you!!

Aidar's service was excellent. Not only did he fix the oven quickly, but he also explained how to maintain it. However, I was a bit of disappointed with the Sears service. My original appointment was on Thursday between 1 PM and 5 PM, so I waited at home all afternoon, but just before 5 PM, they unilaterally canceled the appointment and rescheduled it for a day I couldn't do, so I had to reschedule it myself.

Amazing job also cleared out a ton of dust and replaced the pulley.

Service personnel arrived at the expected times and got right to work - completed the job and picked up after themselves. Personable and knowledgeable professionals! Demonstrated to be technical SMEs! Thanks guys!!!

Reaching out to customer service on the other hand was not the greatest experience. Too long a waiting period on the phone, scheduled twice and got 2x No Shows - we’re told appointment was scheduled, but no tech was assigned to the order request; finally, after attempt #3, we got techs out.

All of the techs that have come out to solve the problem were GREAT. The only problem I had was the scheduling and cancelling and again the scheduling and cancelling that I got from the Sears system. They need a better answering system and live people to talk to for help.

The technicians were top notch. Great group of people and thanks.

Curtis was very knowledgeable & helpful.
He was the second repairman send out and was able to figure out what was wrong.
Unfortunately didn't have the equipment to fix it but help me get the information to the protection plan. I was then able to schedule another appointment.

Our technician, Mehrdad, was efficient, extremely knowledgeable and was able to help us move forward. Our 20 year-old dryer's needed parts were no longer available, which wasn't a big surprise to us. Mehrdad was able to give us good information for going forward with a replacement. We are very happy with his service and very thankful!

Aidar successfully diagnosed the problem for our dishwasher (an issue with the drain pump). A part needed to be ordered, which arrived. We were able to have another appointment that was earlier than the intended appointment, which was a nice feature. Aidar came back and accomplished the installation of the new drain pump swiftly and expertly. He is considerate and efficient. Thank you!

Repair guy did a great job. Fair price and fixed the issue.

Sears Appliance Repair would do well to stop marketing so much. Multiple emails, a sales phone call prior to the fix, and more follow up messages.

I appreciate the professionalism and competence of the actual repair. I wish Sears would just be happy with that review and stop msging and calling.

There’s a fine line between not enough communication and too much. This has been too much. Please stop calling me.

My technician was outstanding. He knew immediately what was wrong and how to fix it. He fixed it and was in and out of here in a short period of time. In fact, he was so gracious and considerate and competent that he is the only technician from Sears that I would love to have for future appliance repairs.

The technician was very polite and understood why he was there. He was swift, making the needed repairs, and was on his way. Provided a call back number in case something happened within 24 hours. It's just excellent customer service.

Curtis is very professional and did a good job. I thank him very much for his help and would recommend the service to anyone needing a repairman.

Sears Appliance Repair gave us superior service. The appointment time was confirmed and the repair technician called when he was on the way. A replacement part was ordered ahead of time and delivered to our door. On repair day, the technician had the part, installed it into our washer and left the laundry area clean. I will definitely use this service again.

Showed up on time and was effective in diagnosing and fixing the problem with our dishwasher.