All reviews for TouchStone Electric

Kyler is an absolute pleasure to work with. He’s dependable, professional, and just an all-around great person. I would recommend him 100 times over.

Kyler is a real genuine, super cool down to earth contractor who is just out there taking care of people the way it should be done. I’d have Kyler do work for me anytime and as a general contractor I’ll be hiring him routinely for all my projects.

Kyler at TouchStone Electric is amazing! Scheduling was easy over the phone, and I paid with Apple Pay—super convenient. He showed up fast, installed my EV charger perfectly, and made sure everything was safe and up to code. You can tell he genuinely cares about quality work and customer service. I’ll definitely be hiring him again for more work at home and at my business. Highly recommend!

Nicolas has helped me in so many ways he's super knowledgeable i won't let anyone else work on my electrical but him , he's a great electrician who knows what's what and a decent guy too

I am a foster parent of two young children. I reached out to Nick from the team of TouchStone and not only did he come out within 45 minutes he fixed my heaters and showed me what to do in the case they needed to be reset! He saved me so much money and his customer service was so professional and helpful. I asked for his card in case I needed anything else around this old home and he gave me a few with a nice smile. I totally would recommend him and his team at TouchStone! Thanks a bunch Nick!!!

I am truly saddened that I have to write such a poor review. I contacted Kyler Shaw at the recommendation of a home inspector. I shared my home inspection report with him and was told I needed new electrical panels. In addition to some work I wanted performed to upgrade the house (install a chandelier, put in a small kitchenette, downstairs, etc.).
Several unforeseen occurrences : while digging alongside my driveway to reach the underground electrical, they hit the gas line resulting in 7 1/2 days of no electrical and no gas (which powered my hot water tank). Accidents happen. PSE was furious because they did not call 811 to get the gas line marked. But the person that paid the price was me because I had no hot water or air conditioning during eight of the hottest days in July.
The cost was enormous; but I paid and basically ignored a few red flags (for instance they approached a contractor also working at my house and asked if they would be willing to help dig to reach the electrical lines. I later found out that I had to pay the other Contractor and Kyler told me there was no charge from him for that digging). Imagine my surprise when I got a $960 bill from the other contractor!!
Then my security camera recorded a five minute conversation between Kyler and another contractor where he shared how he overcharges the customer. “ if I am asked to do a job that is less than four hours I charge a $300 trip fee; and I double the cost of materials. As an example $60 worth of materials would then become $120. Of course I don’t tell the customer that I am charging the $300 trip fee.”
When I confronted him with this information and my five minute recording, he really had no answers for me. He did however try to go back to the other contractor and I’m sure he wanted to find a way to blame him.
It is really very sad to feel cheated by a contractor that professes to follow the Bible.
In addition, I found wiring that seemed old and outdated and quite dangerous. So my new electrical panels will just turn off service and then I have to figure out where the issue came up.
So my almost $11,000 electrical panels don’t give me peace of mind. I now have to find another electrician to come in and examine my wiring because I ended the professional relationship with this company.
I would say get several bids and directly ask Kyler what the up charges are.
So very disappointed in this young man.