All reviews for Norco Heating and Air Conditioning

Very professional every step of the way. They were respectful and competent. My new furnace gives me comfort... in knowing I've got a dependable system and wonderful temperatures throughout my home. Thank you Norco!

Been using their service for many years. They keep both my A/C and furnace in great condition. I recommend the annual service agreement to everyone. For less than $150.00 you get an annual furnace service and A/C service plus if you have a problem on a week end or holiday they are there at no extra charge. GREAT company, and I have used the other guys.

My a/c went out right before we got 112 deg temps in Spokane. Called around to get some quotes and I realy like the guy that came out. He was an installer before he was a estimator so he new his stuff. Had the new a/c installed and had some problems but they came back out quickly and got them taken care of. Very responsive and good communication. I would recommend them to friends.

My furnace died New Years weekend; single digit temps. I called Sunday noon, Matt was there in a few hours, diagnosed the problem, confirmed they had the replacement part in their supply. Matt returned the next morning with the part, installed it with zero problems. (I have alternate heat sources, so there was no true emergency that called for a same day repair.) Everything was done in the time it usually takes to schedule an onsite repair. I couldn't ask for better service.

Consistently competent service and helpful staff over the years. Today Jerry, in addition to seasonal maintenance, took the time to review safety factors, how to monitor changes in our aging HVAC systems, what to look for in future updates. Very useful info.

Awesome, on time. Barely heard them there while working. Half the price as first company quote. My AC and furnace work better than the system I had before. They even came out earlier than anticipated to get up and running before our next heat wave. Will recommend to everyone!

I'm sitting in my cozy, warm house with a new furnace for the first time in two weeks thanks to Norco, and specifically thanks to Pete, Daniel, and the boys who did the install.
I called Pete on Monday quite distraught and bordering on a mental breakdown having been without heat during the coldest month of this winter season, because 2 other companies couldn't get it together to properly diagnose and repair or replace my 21 year old unit. It's under a home warranty, and getting other companies to communicate with the warranty company was like pulling teeth, not to mention they were trying to go the way of repair rather than replacement despite the fact that replacement is covered and required. My Monday evening phonecall resulted in Pete sending Daniel to my house by 8am Tuesday, then Pete doing measurements and assessment for cost on Wed followed by warranty approval by noon, and then new furnace install on Thursday. If I'd stayed with the other company, I'd be sitting in a cold house still and probably be dealing with more repair costs before finally getting a replacement of my furnace. Did I mention they aren't even concerned about how fast I can pay? Their concern, from start to finish has been to make sure I have heat in my house a nd that I'm completely satisfied.
A million thanks won't quite cover this level of service, and you guys have guaranteed I'll be a customer for life.

We experienced an issue with the blower on our HVAC system over the weekend. And although not at all an emergency- we do have an elderly relative on home hospice with us at home and we run the ac to keep the air clear.
I rang Norco this morning - and they had a technician here within 2 hours. We were happy to wait until Wed - but they managed to read the situation and take care of us ASAP.
The technician was covid respectful, professional, THOROUGH, and personable. He fixed the blower and more. And didnt leave until he was sure our home could be heated AND cooled effectively.
Three cheers for Norco!

My heat pump was pumping hot air instead of cold air and it was 90 degrees outside which made it very warm inside my house!! I called 4 companies and only 2 called back and only Daniel at Norco was patient enough to help me trouble shoot the problem after hours! I am so thankful for their knowledge, timeliness and ability to fix my problem! Daniel is a rockstar and we are chilling down here at home now! I would highly recommend Norco for all your heating and AC needs!!! Natalie

Excellent Service performed by Devin and Mike. Showed up on time. Very professional, personable and competent. Big shout out to these guys and a big thank you to Erin in reception for going the extra mile with such excellent customer service. This type of service is becoming a thing of the past and it is a real breath of fresh air to see Norco employees with an old school work ethic. You are setting the bar for the rest. Thank you all.

Robert was friendly and helpful. Got the job done!

Called to get pilot turned on an old unit. Technician took his time and checked all aspects of the machine, and tested levels of CO2, any gas leaks, machine belt, type of filter, even gave advice about the roof pipe output and how to prevent leaks. Our technician had 14 years with the company and was extremely knowledgeable and skilled. He took the time to really check things out for us, to make sure we get started right this winter. Explained their 90 call back policy, which is very fair. Definitely will call them again with all our heating issues.

We have now used Norco a couple of times for maintenance on our old furnace. Both times we had Daniel out, he was very punctual, even a bit early which was nice because we had been a day without heat. Daniel explained everything he did in layman's terms so that we could understand exactly what was going on. Everything about Norco's service was exceptional.

Jared of Norco heating diagnosed the problem with our furnace, ordered parts on his phone and was back the next day to completed the repair. He saved us over $10,000 as another company said we needed a new furnace. I’m sticking with Jared and Norco from now on, I’m not letting anybody else look at my furnace.

I'd been having trouble regulating the temperature from my NEST thermostat. I'd set it for 67 and it would leap to 69 on its own, etc. And ultimately the furnace quite working entirely. I thought I was in for THOUSANDS! But Norco's tech came out and resolved the issue. It's been weeks now, and my $45 service call has returned my system to full operation with a fully cooperative NEST thermostat. Thank you, Norco. And thanks to my friend who recommended Norco to me.

Nick from Norco was on-time and worked hard to resolve a weird intermittent issue with our Lennox furnace. After a call to Lennox, who suggested he "try a replacement controller board", Nick got a price for the replacement board from the local parts house ("Really? I am paying for a new laptop??!!!") so I decided to order one myself for 1/4 the price, but Nick and Norco were great. Definitely be using them in the future.

I had Norco come to our own home yesterday November 27th to repair our downstairs fireplace. The work they completed was totally satisfactory and was completed in a timely manner. The biggest take away while the technicians were in my home, is the respect and politeness provided by Jessee, the lead technician. It is comforting knowing your employees are representing your company in this manner.

Jared explained everything exceptionally well. It made perfect sense to me and I am not mechanically minded. He also gave some suggestions for future ways to conserve energy without sacrificing comfort. I am glad to have him do work on my heater.

Mike quickly diagnosed and fixed our AC fan motor. He was professional and thorough in his explanation. Norco came the same day I called for service. This is the second time in 5 years I’ve used them and I would highly recommend them to anyone.

I've been using Norco for several years for maintenance on my ancient furnace and central A/C. While the equipment was old, they managed to keep it running as good as possible. Other companies had immediately tried to sell me new systems rather than work on my old furnace - even though there was nothing wrong with it except for being old. So when I decided it was finally time to replace them, there was no one else I would even consider calling. I have an old house and upgrades are always a challenge. The installers did a great job. They kept their spirits up, even though it took them longer than planned due to the uniqueness of my house. If you're looking for a trusted company for your HVAC needs, look no further than Norco.

Absolutely The BEST! NORCO has taken exceptional care of keeping me & my home both cozy and cool for the last 25 years or so. Highly recommended by a friend at work way-back-then and I’m forever grateful. Thanks to my buddy and to NORCO!