All reviews for PIERCE COUNTY REFUSE

Ana was super helpful. She addressed all our concerns and even brought up ways of making paying online easier and more convenient for us. She was clear and concise with explaining all our issues and handled them with the utmost professionalism. She was very kind in how she spoke with us and I’ve had to deal with many of those who are not kind when it comes to paying bills. We’re glad that there’s great people out there like Ana who handle these issues with such care. Thank you Ana for your above and beyond customer service.

Spoke with Heather in customer service about an issue with my residential service after moving. She was super helpful and got everything taken care of with one phone call. Thank Heather, I appreciate you!

Service has always been exceptional. We have never had our an issue or problem with our service. Great team of drivers.

Jennifer W was so amazing she helped set up my account and thoroughly explained the sizes of the trash & recycling bins. Jennifer was very patient and kind with all of my questions!! I am so appreciative for Jennifers outstanding customer service!! Thank you Jennifer W!!

I spoke with Maria-Koreti and she was amazing. She displayed excellent knowledge about the processes and procedures of paying my bill over the phone and requesting a bigger bin. She also listened well, there was no talking over one another or miscommunications throughout the interaction. It was a pleasure speaking with her.

Quick thank you to Heather M. for her precise, accurate and professional support this morning. I had a credit card fraud issue and she helped me to quickly resolve it without it being an iterative process. Thanks Heather.

Ana was super friendly and helpful with explaining my options for upgraded service and quickly took care of everything!

I called and had the pleasure of speaking with, Ana. I am moving out of state and of course have extra garbage to be picked up. Ana let me know I can use the recycle bin for extra garbage for an extra fee- SOLD! I don’t have to go to the dump, I save time, and my extra trash won’t blow around in this wind. Ana was very kind, spoke clearly, offered a solution for my issue, and it was quick and easy! Thank you again, Ana!

I worked with Ana to resolve a billing issue. Ana was very helpfull and very pleasant to work with. She explained the issue clearly and then resolved the issue for us. Thanks Ana for all your help.

Ana was very courteous and helpful. She answered all my questions, efficiently took care of my reason for calling and offered assistance in other areas I had not thought of.
It was a pleasure to work with her.

Dianna made everything super easy for me. She explained things clearly and made the whole process feel simple and stress-free. I’d definitely reach out to her again if I had more questions!

I called with a sensitive customer concern. Heather Marsh did an exceptional job and acted with integrity and professionalism. I have had nothing but positive experiences with The business office and Heather Marsh.

Thank you and continue the good work.

My experience was smooth as silk and painless. Having many challenges while buying my house this was a breath of fresh air.
Thank you for proving top notch customer service.

I received excellent customer care from Anna. She was helpful, polite, and understanding. She had the answers I needed and she also answered other questions that came up during our conversation.

I had to call yet again with more questions. This time Ana answered the phone and far exceeded my expectations. It's so nice that true customer service is recognized, rewarded and encouraged. It definitely shows in Ana's calm and patient demeanor. Yes, it's a garbage company but having a live person, who is kind? What a bonus to my day! Thank you Le Mays!

Associate Ana, did an amazing job, helping me through the phone… she was quick, fast and very thorough!

Ana was amazing helping me today get my accounts and payments sorted out. We've recently moved and the address for my new account wasn't showing up. She was so friendly and patient as she walked me through how to link my new address account number to my portal and even helped me get the previous accounts deleted from my profile so they won't keep showing up on my dashboard. Just outstanding customer service. She wasn't rushed at all.

I hadn't set up refuse disposal as a tenant in many years and I'm so happy with the service provided by Maria. Maria gave me lots of really helpful info without overwhelming, is very patient with all my questions, and set up my account in such a timely manner.
It's so nice to be provided service that feels personalized. Thank you Maria!!

Very nice folks! I totally forgot to put on my bin last night and I ran outside JUST NOW to meet the truck. They were done with our street and just turning around to leave. They generously stopped just to grab my bin.

Maria was so sweet . Not only did she help with getting a missed pick up scheduled, she also called back to let me know after reviewing my account we were actually being charged for a service error on their part and was letting me know we will be refunded on our next bill. Thank you Maria for going above and beyond.

I’ve been using the Pierce County Refuse for over 20 years. I have always received excellent service from the incoming and outgoing personnel in the booths, along with occasional humor. The same is true regarding the personnel at the recycle, yard waste and garbage areas with the exception of humor.
The only times I’ve encountered excessive delays has been when everyone decides to go to the facilities following a storm.