All reviews for TNR Appliance LLC

I've had TNR Appliance to our home 2 times in the past 5 years and they were on time, professional, courteous, helpful, and a pleasure to work with. They were easy to schedule and responsive. I would highly recommend Dustin and Tim when your appliances need any sort of work.

This company were unlike, far above any business my husband and I have ever received service from before, we both agreed. They were so professional, and forthcoming in every way. They helped us gather needed records that we didn’t have - never heard of such a thing. Lol. And our serviceman, Jeremy was so conscientious, knowledgeable and professional that we were very comforted in knowing he would be the one returning to install the part in our appliance that needed replacing. This company deserves above a 5 star rating in the world these days. We are very grateful and thankful.

TNR Appliance provides thorough and honest appliance repair work, and I highly recommend them. They were the contractor assigned by my home warranty, which I have learned that warranty contractors can really be a hit or miss. Austin came out and performed multiple checks on my fridge and determined that it was just a loose connection keeping it from defrosting properly and was able to fix it right then and there. He even went above and beyond and cleaned the coils that could potentially cause a future issue, changed a setting so that it ran more efficiently and gave several helpful tips on maintenance. I'm going to request TNR on all my future appliance warranty jobs!

Our new fridge wasn't working. My husband called in the warranty and they setup with TNR appliance. The guy Anthony that came over to fix our fridge was friendly and very polite. He was informative and fixed the problem. Nothing weird and fishy with this company as you need to be careful when some companies try to double bill you which is not part of the warranty so be careful if any other appliance company try to charge you when you shouldn't. I trust this company and would go through them again. Thank you Anthony for your help and service!

Jeremy serviced my Electrolux clothes washer. He was great, thorough, and knowledgeable. TNR let me know a time window for service and kept me up to date on arrival time. Excellent service.

Sometime in early May 2023, our Miele dryer went on the fritz. It was displaying an error code I hadn't seen before, one that I couldn't find much information for online. After going to the seller for repair/technician recommendations, they forwarded me the information for TNR, one of two vendors that specifically worked on Miele appliances. After the initial confusion of trying to solidify a consultation/visit (a bit of human error on my end) Andrew from TNR popped by to gauge the problem. We also required an extra technician due to the specific dimensions this dryer was fitted in (stackable, in a narrow space in a condo), so Dorian was there for the second visit.

After popping open the dryer, it was confirmed that an electric component in the machine had gone on the fritz (so the machine couldn't even communicate between the control board!), so they proceeded to get the part ordered. They just installed the new part today, and my Dryer is working good as new! I'm running a cycle right now and it's a beautiful thing, knowing that everything is spic and span.

Andrew and Dorian were very informative, and helpful in every step of the process, and I am grateful for all the advice given during all this. They made every really easy, and super convenient! And they made sure I knew that the problem itself was outside of my control, which was my biggest worry.

TNR's customer service, especially when arranging appointments, is on top of it. All in all, if another of my Miele appliances break down, I'm calling TNR, hands down.

Thank you so much TNR! For the quick, easy, and quality service you provide.

Very happy with the last experience with TNR. My fridge stopped working previously and was fixed about a month ago. Unfortunately, the refrigerator started doing the same thing again - buzzing, coding, and eventually ceasing to work altogether. I was so upset! This would be the second time I would lose everything in my (2 year old) fridge within months.

Austin at TNR came to the rescue. We were given a window of 11-2 and he showed up promptly at 11 (after calling to make sure we were available). He was able to correctly diagnose the problem and set expectations on when it could be fixed. The BEST part was he was able to get it running so I didn’t have to eat out of my cooler for the next few weeks.

The cherry on the cake was getting a call a few hours later letting me know he had a temporary fix to get my ice maker working again too (until the parts came in for the proper fix). He came back over THE SAME DAY and made my side-by-side a properly functioning appliance until the repairs can be made.

I could not be more impressed! You just don’t get service like that anymore!!

We recently remodeled our kitchen and replaced all of our appliances with the Viking brand. The refrigerator didn’t close quite right and it seemed to be getting worse so I called Viking who put me in contact with TNR. They called to schedule an appointment that same day, which I was not expecting since the Viking folks said it would be in the next 48-72 hours.

Rory and his young apprentice showed up right on time. They quickly assessed the problem and fixed the door issue within a few minutes and asked if there was any other problems with the other new appliances. They stayed almost an hour showing me features and tricks on my new appliances that I hadn’t even thought to ask, including adjusting one of the elements on my gas range that I asked to have set a little lower. They were awesome! My black lab would like them to stop by weekly to give him more attention 😁
Thank you guys for your great customer service and willingness to go the extra mile (literally, since I live near Eugene OR and they came from Washington)
Will be happy to recommend you to family and friends!

Jason, Dorian and, the owner, Tim, all did a fantastic job repairing my miele dishwasher. Very nice people who took the time to do it right and the final price was very reasonably. Great work guys!

Anthony came to my house today on a service call for my refrigerator. I was extremely happy with the service he provided. He was very professional, answered all of my questions and explained everything that he did and what needed to be done with my appliance. I would definitely refer this company to anyone that asked and will be using them for any future appliance needs. I am also very grateful for Rikki's help when my warranty company was less than helpful on giving their approval for scheduling my appointment. Thank you TNR! Shannon

TNR was great, start to finish. We have a built-in Dacor Fridge, which stopped cooling. We struggled to find servicers that could diagnose and repair the issue. Thankfully, TNR stepped in and saved the day! Kyle was able to diagnose the problem, and Tim and Rory were able to complete the repair.

In addition to actually repairing the the fridge, they also showed great integrity in the way they built out the bill and dealt with warranty issues. I certainly trust them and will call them again for any needed appliance repair. Plus, each one of the people we worked with were kind, respectful, and a pleasure to talk to!

TNR provides excellent service, their technician Jeremy’s work on our appliances has been top notch! We have a brand new appliance suite in our home and every thing but the dishwasher has needed some service in the few months we’ve had them☹️

TNR’s professionalism starts with the person that answers the phone, and carries through until your appliance is repaired. If you live in the Columbia Gorge, TNR Appliance is the repair service to call, Highly recommended!

We are very happy with the repair completed on our Miele dishwasher. It's not easy finding appliance support for this brand and the technician at TNR was very knowledgeable. He diagnosed the problem quickly, ordered the part, and came back to make the repair. The entire staff we worked with was professional and responsive. We highly recommend TNR Appliance LLC!

I had a warranty claim on my Frigidaire stove due to a failed burner and was connected with TNR to have the service completed. There was a minor issue with the first repair that resulted in one of the owners personally coming in to handle the follow up repair. Amazing customer service, he allowed me to watch him complete the repair, explained to me everything he was doing, advised me on how to do repairs myself in the future if I wanted to and was overall just a great conversation. I rarely need appliance repair, but will recommend TNR up and down! 10 out of 10!

Outstanding experience with Rowan! Older GE washing machine wasn't draining and door kept getting jammed. Rowan was able to spot the fix, and walked me through the condition of the existing machine with the doors open. I would use TNR again in a pinch. Their scheduling team was quick to respond to our house call on the west side of Portland.

Jeremy came and fixed my dishwasher today. He was super friendly and helpful and went out of his way. Highly recommend. I’ll definitely use them again if I need services in the future.

I almost rated TNR 5 stars. Brenden came to repair our fridge and was extremely professional and walked me through all the work he was doing. He was very tidy and kept the whole workspace clean. I was very impressed.
Unfortunately after he left the freezer was running even warmer than it was before he came to fix it and now there was a loud rattling noise after the fridge stopped it cycle, which did not exist before.
If TNR had said when I called "Sorry, our bad, we'll be right there to address it", this would have been a 5 star review. Unfortunately their response was "The earliest we can be back is in 2 weeks, if that's not acceptable, you have to call your warranty company and ask for a different service company"
How is a 2 week wait acceptable to fix the fix? What would you rate this company at if you were in my position?

**Update**
The owner followed up and they are sending a tech today. Unbelievable service response! Its hard to find that kind of responsiveness today. Updating to 5 stars! Thanks so much Tim!

The best appliance repair service I've ever had. Fixed the immediate problem and was so thorough that another issue was found and fixed. Scheduling also was easy with good follow-up.

Jeremy worked on both our clothes dryer & ice maker in our fridge. He went to work very expertly and had our confidence right off. He was very pleasant to talk to and was very informative as to what he was doing as he worked. When need arises again, we won’t hesitate to call TRN Appliance Repair.
Thank you Jeremy, Steve & Teresa

We had an outstanding experience with service technician Jason! He dove in deep to diagnose and fix the issue with our Fulgor double oven. His expertise was truly remarkable, and he handled the situation with utmost professionalism and a friendly demeanor. Jason's dedication to his work was evident, and he went above and beyond to ensure our oven was working perfectly. We appreciate his exceptional service and expertise. Jason not only fixed our appliance but also left us with a smile on our faces. We highly recommend him and would give him five stars without hesitation! Thank you, Jason!

Top-notch! TNR has an excellent office/appointment team and knowledgeable and polite service team. I am 100% happy with the entire process around having my dryer repaired and I will call TNR again should any other appliances need rescuing.