All reviews for Southerland's Custom Remodel & Plumbing Services

Roy and his team did an amazing job on the extension to our house. Professional and highly trustworthy!!!!

I highly recommend this business… Not only did they do good work but saved a few hundred dollars By not having a chain home improvement store contract out!

Very professional and nice. Showed up on time and paid attention to detail. If I need a plumber in the future, this is the only company I will go to. They won’t disappoint you!

Roy is so personable and friendly to have in your home to do work.
He would blend in as a part of your family as you have your work done !
I would highly recommend Roy !

Southerland always does excellent & efficient work for us. Our garbage disposal had to be replaced & was done in a timely manner. Plumbing in our well house had to be replaced (pipes were very old & were leaking) & the work done was excellent, they installed new pipes & "on/off" valves that are much more easier to use. Thank you!

Good Morning, One of your employees, Darren Williams, installed a water heater for me last week. I wanted to let you know that I was impressed. He did an excellent job, left no mess, was friendly and courteous and was quick. When I first met him at the door I had some reservations because he seemed so young but boy was I wrong. He really impressed me with his ability and professionalism. You have a good employee there.

Roy and his team worked on my bathroom and several other jobs around my home. It has been 6 months since they finished and I am incredibly pleased with the results and the quality of the work. They will be the first people I call for my next job.

This guy charged me for 2 hrs. work ($375.00 PER HOUR) and I supplied the parts. Beware.

Overpriced! Unprofessional! Wanted to charge $525 (including $45 I paid Lowe's) to cut 1/4 inch from the sides of a 2 ft cabinet to fit my new wall oven. Needless to say, we did it ourselves taking about 20 min! The two gentlemen that provided the estimate felt it necessary to gossip in front of our daughter. Stating I was crazy for wanting to replace my existing wall oven. News flash! My old oven was 30 yo, didn't heat properly and could no longer obtain parts for it! Keep my $45 because I don't want to deal with your company ever again!

I have never experienced such horrific customer service in my life. I purchased a new dishwasher from Lowe's and Lowe's subcontracted the job out to Sutherland for removing old dishwasher and installing new one. Sutherland does not give you any window of when to expect the installer, just 8-5. I told the gentleman on the phone I likely wouldn't be home and he assured me they are licensed and insured so I gave them the code to our key box.
I was walking out the door when the installer walked in. I told him I had to leave. He refused to let me leave saying I had to empty the contents under the sink like I had been instructed. No one told me that. I was very late for my appointment and asked for his assistance. He backed up and said with a very sarcastic attitude that he is not a housekeeper. I threw everything in the kitchen sink and tried to leave. Again he refused to let that happening saying that additional work needed to be done and it would cost $235 and needed immediate payment. At this point I was way beyond angry. I scribbled my debit card number, expiration date and 3 digit code. He still was not allowing me to leave saying I hadn't left him enough information. I threw the paper at him and showed him I had. I was then allowed to leave.
First off, I'm angry that I was charged & 235 for installation. I never would expect additional charges when there already had been a dishwasher there. He told me it wasn't up to code. Hard to believe when the home is only 6 years old. And had to pay labor!! I paid Lowe's extra for the installation... And they charge me labor?
Secondly no window of when to expect them. Are we supposed to wait all day for them?
Third, and most importantly, I have NEVER experienced anybody in customer service so incredibly rude and unhelpful. He should NEVER be allowed to work with customers again. I'm tempted to even got to the Better Business Bureau and report them. I deliberately waited 24 hours to post this so I'd be calmer and collected. I would appreciate an apology by this technician.