All reviews for Air Care Inc

Excellent service we had a guy named Matt and he was extremely knowledgeable and took care of our needs. I called today and they were able to get me in on the same day! Probably doesn't always happen but I'm very thankful. Thanks again for fixing it!

We just purchase and had installed 2 Mitsubishi A/C for our home. Air Care took care of us through every aspect of our transaction. They listened to what we wanted. Took the time to big out all the different scenarios that we requested. Once we made up our mind they were very fast at getting it installed. We went from bid to install with in a week. We are very happy with our product and the service that we received from Chad, Dan and their crew. We glad that we chose Air Care in Beaver Dam !!! Thank you

Zac did an amazing job. He was very thorough and precise on his job. Very confident in his work. I would recommend him for any future services.
Thanks again Zac!!!!!

A/C quit working mid-day, tried trouble shooting ourselves. Called Air Care. Since it was not a life or death situation, we scheduled for the next day. Tech (Matt) called when he was on his way, diagnosed the problem, made a temporary fix until the correct part comes in and got us back to a comfortable temperature in less than an hour!! Awesome customer service. Even though I could tell they were very busy, they made me feel like a valued customer. Professionals all around!!

***UPDATE***
Correct part came in two days later. Customer service called to let me know. We scheduled for the next morning. Again, Tech (Matt) came out, swapped out the temporary part with the correct part. Very professional and did not waste any time getting me up and running. Bill was incredibly reasonable as well. Would highly recommend!

Recently we were looking to get Mitsubishi wall split AC units installed in our home. Chad was our sales person. He was EXTREMELY attentive to our needs throughout the consultation and bidding process. He was very amazing at returning messages and answering phone calls we had in our decision process. We had lower bids, but none could come close to the outstanding communication skills - Chad is awesome at working with customers. We felt like he really was looking out for our needs - and was willing to work for our business! Once we agreed to move forward, and made our deposit- they continued to exceed our expectations. The completion happened a day ahead of schedule. The installers were efficient, very kind to our family pets- and cleaned up after themselves each day. The equipment works beyond our expectations & We are beyond satisfied overall with all aspects of working with Air Care. 5 star rating isn’t high enough for the experience we have had- and the project was completed with no unexpected surprises. We highly recommend Air Care - and Chad is a top notch liaison between customer & the company. You guys have our business for life!! Outstanding experience overall. Kudos to the entire team- we are so happy we chose Air Care. Thank you!!

I have had so many positive interactions with Air Care. We live in a historic 1898 Victorian with crazy old radiators and cast iron piping. Intimidating, to say the least. When we replaced our boiler, Air Care unfortunately had to shift our install date. No problem, but a week before the new install date, our old boiler went out completely. Given that they had bumped us, Air Care sent a tech out right away and got our old one to last another week until replacement. We never got a bill for this. The install was completed without issue and we've had them back for a couple other random things since. I should note also that the boiler replacement qualified for state historic tax credits. Air Care made sure to follow all the stipulations that the state gave us and so we got 25% of the bill back to us from the state, in the form of a tax credit. Credits or not, the price has been reasonable every time we've called Air Care, especially compared to Madison-area companies. The office staff are super responsive on the phone or via email. Every tech has been courteous and knowledgeable. In conclusion, there is simply no reason to go to anyone else in our area.

I have used Air Cares services twice now. Both experiences were great . The technicians were knowledgeable ,honest and efficient. First visit was when it was very cold in winter for furnace work and second was for summer for ac maintenance.

I've had a lot of mixed feelings about Air Care some of their staff is phenomenal willing to be accommodating the parts guy or the first gentleman that came to our house and diagnosed our issue was great worked with us fantastic but the technician they keep sending out here keeps claiming after it was already inspected that the parts are broken needs a new fan needs a new this needs a new that and I've been without heat for 3 weeks in my house and every time they show up it's another charge it's going to cost extra or my favorite was just give me the cash once I fix it which to me sounded very illegitimate that being said I can't give him more than two stars only for the fact that it has not been a timely repair and their technician was rude and condescending and can't seem to get the job done I've called numerous times and the lady that answered the phone has always been Pleasant and helpful so again while I wish I could give them a better review I have to say it's a gamble what you're going to get.