All reviews for Ron Albiero Heating & A/C Inc

Of course it was the coldest day. I called because my furnace went out around 7 pm. They sent Andrew (i believe his name was) and he was wonderful. I would recommend him to anyone. Kind and wonderful at putting us at ease AND knew his stuff. Amazing. 1 hour after i called i had heat. And that included him getting to my house. THANK YOU ANDREW.

Our furnace stopped working overnight. We are early risers, and we called at around 4 a.m. and they had someone here shortly afterward. Very professional, they fixed the furnace, and we learned quite a bit, they are very knowledgeable. Wonderful experience.

I called because our air conditioning was not working properly. Andrew came within 2 hours. He found that the coil was frozen. He was able to melt the ice and took out huge chunks of ice at least a foot in diameter. He added some Freon that was needed. He also checked out the entire system and found that the humidifier had never been turned on. He showed us what to do and explained how the frozen coil occurred and how to make certain it did not happen again. We felt it was a completely reasonable price for a very thorough evaluation and fix. I am very happy with this company and will continue to use them for this and the other services they offer. I have confidence in them.

Bob came out and explained my air exchanger system and did some troubleshooting for me. Very knowledgeable, gave me all the information I need to make a informed decision. Super guy to talk to and super company to do business with. Thank you Bob!

Save yourself time, money and frustration by not using this company. They do not disclose their fees and charge you a service call plus travel time from their location and back (without disclosure until you get the bill). I spent 2 months trying to get clarification and explained their lack of non-disclosure verbally and on their website to only be told they’d look into it and get back to me. Each time I had to call them back.

For anyone reading this post, I am doing you a favor - DO NOT CONTACT OR WORK WITH THIS BUSINESS!!! You will regret it, I promise you!!!

In short, their customer service is awful and untimely! They are liars, rip you off and a complete waste of your time! They will NEVER get my business and I will make sure I notify everyone of my experience!!

Below are the full details for your reference:

My A/C broke on June 13th. Ron Albiero technician, Rick, came out the next day to identify our fan broke and it would cost approximately $700 to fix. Rick recommended we replace our A/C as the coolant will be obsolete as of next year. Then, he suggested we should also replace our furnace since it's older - we would save money in the long run, if we replaced both at the same time. We said we would think about it and requested quotes to replace both. He took some measurements, wrote down the model / serial numbers and said the office would contact me. The total amount of time he was at my house was no more than 25 minutes.

I called Ron Albiero office 2 business days later asking for the status of the quote. They only quoted me for the A/C. I asked them to please give me a quote for both. They said they would call me back the next day. I didn't hear from them until June 24th (5 business days later). By then, I had 3 other HVAC businesses comes out and give me a FREE visit and proposal. I had an appointment for June 28th to get my new A/C and Furance installed by Schneiss Heating & Air Conditioning.

Yesterday, 8/8, I recieved an invoice for $240.43 from Ron Albiero. Breakdown is below:
1. Service call - $39.00 @ 1 quantity
2. Service 1 - $109/hr @ 1.75 quantity (Line item total was $190.75)
3. Sales Tax - $10.68
Balance due: $240.43

I was very confused as I was previously informed I would not get charged for the service. I called Ron Alberio office to better understand why I was getting this outrageous bill.

First, the person I was spoke to tried to tell me that if I went with them to replace my A/C, the service fee would have been waived. No one informed me this.

Second, he said the full round trip, to leave their office --> time at my house --> back to their office, was 1 hour and 45 minutes. They charged me $109/hr for the entire time the technician was "on the job". It was impossible that the full round trip job was 1 hour and 45 minutes! Here is why....

The technician called my cell phone at 3:26 PM communicating he was on his way and left my house before 4:11 PM (I looked back at my call history to verify the times as I called my step-dad after he pulled out of the driveway to get his thoughts/ advance). Google maps shows the shortest route from their office to my house is 10 minutes, and longest route is 14 minutes. If you add 14 mins. + 25 mins. +14 mins = 53 minutes!!! Less than an hour!!! Why did I get charge for 1 hour and 45 minutes or even charged at all since the technician didn't do ANY service but just tell me it was broken?!?!

Of course, I was not given a reasonable explanation. It was repeated, over and over again, that it's not unheard of that the time to drive to and from the office and the process/time it takes to diagnosis the problem and take measurements is about 1 hour and 45 minutes of work.

Finally, I asked if there was anything they could do as I do not agree with the charges. I even suggested paying for the $39.00 Service Call and 1 hour of labor @ $109.00 - Total of $148.00. They would not compromise at all! It was as if they didn't want to work with me in hopes I would consider them for future business... it was very disappointing and frustrating!!

We recently used Ron Albiero Heating and Air Conditioning for a service call. I think their hourly rate is exorbitant and be very careful...they charge for coming to and from your house to their place of business. After their initial service call, parts needed to be ordered. After over two weeks, I called them asking if they intended to return and install those parts (needless to say, if I had had an invoice after the initial call...4 hours, I would have said no thank you), and lo and behold, when I called they were just about to call me to come back. After another 3 hours and two parts to the tune of $500, I did receive an invoice. After TWO calls to them to understand more about the bill and an opportunity to revisit it and provide an explanation that I felt was better than the one given, they stood by their original bill. After using these guys several times in the past, I will never use them again.

Have had a terrible experience with this company. Strongly encourage anyone looking to use them to avoid. They replaced our A/C unit and recommended a 2 stage, 3 ton unit. They were never able to get it to work correctly as a two stage unit so they just had it working as a single stage (when we had paid more money for a 2 stage.) Also the house never cooled correctly (wasn’t able to keep up with what the thermostat was set at.) They came out to visit probably 15 times trying to get the unit to work correctly without success. We ended up going with another company who has subsequently found shoddy work and missing critical elements (eg-it didn’t have a safety shutoff switch to turn the machine off if it was leaking fluid among many other issues.)