All reviews for A Step Above Carpet Cleaning

This was my first time booking a carpet cleaning service, and I’m very happy with the results. I had recently moved into a home where the previous owners had pets, and there were old carpet stains and odors that had been sitting for a long time. I reached out online in the evening, and Kingston replied very quickly and made the whole process easy. He arrived on time, was professional, polite, and clearly knew a lot about carpet cleaning and stain treatment. After the deep cleaning, the carpets looked fresh, bright, and almost like new again. The pet spots were treated well, and the whole house felt much cleaner afterward. The pricing was fair and reasonable, especially for the quality of work. I would absolutely use this company again for carpet cleaning and carpet repair in Birmingham. Excellent service and a great experience from start to finish.

Tyler & Peter are great work members. They cleaned the carpets and stains are out. respectful and respectful of the house. I’m satisfied with the outcome! I plan on using this company again.

I arranged for carpet cleaning from A Step Above Carpet Cleaning on Wednesday for a Friday appointment. Donald arrived at 8:30 am, within the scheduled window of 8-1. He efficiently cleaned my carpets and was done by 9:45. It was a quick and straightforward process. The service was more affordable compared to other companies I considered, and they did an excellent job! I'll definitely be employing their services again in Birmingham!

i recently had the delightful opportunity to hire kingston from a carpet cleaning company. his meticulous approach to carpet cleaning left me extremely satisfied with the results. from the moment i reached out to him, he was both cooperative and highly professional. he showed up punctually, armed with all the necessary equipment, and got down to business immediately. what struck me the most was the level of precision kingston applied to every stage of the cleaning process. he painstakingly inspected the carpets, pinpointing areas and stains that required special care. kingston's proficiency and know-how were clearly visible as he effectively handled even the most stubborn stains, leaving my carpets looking as good as new. i was also impressed with kingston's professionalism throughout the entire process. he showed respect for my home, ensuring to safeguard walls and furniture during the cleaning process. he also took the time to walk me through their procedure and made sure i was happy with the outcome before he left. in summary, i would highly recommend this meticulous carpet cleaner to anyone in need of professional carpet cleaning services in birmingham. kingston's expertise, professionalism, and commitment to guaranteeing customer satisfaction distinguish him from the rest. i will undoubtedly be employing his services again in the future.

From beginning to end, this team was incredibly professional. After seeing the fantastic job they did on my friend's sofa (and she has two messy toddlers, which says a lot), I was excited to have them clean our home as well. I’m serious when I say our rug and furniture looked as good as they did before we had kids—and I never thought that was possible until this experience. They are courteous, honest, eco-friendly, and quick—all qualities that I, as a busy mom, truly value. I can't recommend them highly enough! A Step Above Carpet Cleaning is the way to go!

i want to start by highlighting the excellent communication and punctuality. the team handled everything smoothly without needing much from me. i simply showed them the rooms and let them work their magic. i really appreciate companies that make things hassle-free, and this one did just that. they were very professional, took the time to explain the carpet cleaning process, pointed out the areas that needed extra attention, and even provided me with a bottle of carpet cleaner. most importantly, my carpets turned out amazing! i'm extremely satisfied and confident that i will be choosing them for my future carpet cleaning needs.

Jack from A Step Above Carpet Cleaning was definitely prepared, professional, and very knowledgeable. He managed to get rid of every stain and the dog odor from our carpet. In the midst of my busy day with my toddler, i dropped my diamond earring on the floor and forgot about it. It wasn't until after the carpet cleaning was finished that i realized my mistake. I reached out to the company after regular working hours, and they quickly got in touch with jack. Even after hours, he took the time to check his equipment and found my earring! He even went the extra mile to deliver it to me that same evening. I'm so grateful for his honesty and professionalism. I would highly recommend their services. I've tried two other carpet cleaning services in the past and none have come close to matching the level of cleanliness and professionalism provided by jack and his team at A Step Above Carpet Cleaning.

i had set up an appointment with another company, but they couldn't make it and i had already moved all my furniture for the carpet cleaning. so, i called around in birmingham and spoke to miles. even though miles was busy, he was super helpful and referred me to jack. jack really saved the day by fitting me into his busy schedule, even working late into the evening. he did an amazing job cleaning my carpets—they looked brand new after he finished. i'm definitely telling all my friends about this great service.

a step above carpet cleaning deserves more than just 5 stars! jack has been taking care of my dad's 5k sq. ft. house carpeting for a long time. so, when my husband and i bought our first house, my dad highly recommended jack for his top-notch carpet cleaning work. jack arrived promptly and was an authentic, friendly guy. he thoroughly explained his carpet cleaning process and gave advice on post-cleaning carpet care. jack did an excellent job cleaning about 4 rooms in our finished basement, all in less than 2 hours. the house smelled refreshed and spotlessly clean after his visit, and we noticed the difference right away. a big thanks to the team!

I finally found a company that delivers on its promises! They confirmed the appointment and sent a text 30 minutes before arriving. Donald and Miles were polite, professional, efficient, and very thorough. There were no upsells or hidden surprises! The carpets and upholstery look fantastic and surpassed my expectations! I can highly recommend A Step Above Carpet Cleaning. Donald and Miles truly know their stuff. I appreciated their expertise and the way they explained each step of the process. I also liked that neither the carpet nor the upholstery got soaked, allowing them to dry quickly.

From the moment he answered my call until he finished the job, Kingston demonstrated exceptional professionalism, friendliness, expertise, and cleanliness. I reached out in the morning, and he was able to come the very next day for an estimate, then scheduled the cleaning for the following day. Kingston arrived right on time and got straight to work. After just an hour and a half, my upholstered sofa, chairs, and entryway rug looked brand new! I appreciated that Kingston checked the fabric of my furniture and rug to ensure there would be no shrinkage or other problems. He was incredibly thorough in every part of his work. I am very happy with the results and would recommend him without hesitation.

Outstanding Service and Impressive Carpet Repair by A Step Above Carpet Cleaning I recently had the joy of engaging A Step Above Carpet Cleaning for an essential carpet cleaning and repair job. I have to admit, I'm extremely pleased with the top-notch results of their work. My journey with them from beginning to end was nothing short of remarkable, all due to the excellent work of Jack and Kingston. Jack and Kingston exhibited a high degree of professionalism and proficiency during the entire operation. They were punctual, arriving exactly when they were expected, and displayed exceptional courtesy and friendliness. They utilized innovative equipment and methods to thoroughly cleanse and refresh my carpets in Birmingham. Beyond the cleaning, there was a carpet repair issue that required attention. Jack painstakingly inspected the damaged part and skillfully fixed it, ensuring the repaired area blended flawlessly with the rest of the carpet. A big thank you to Jack and Kingston for your extraordinary service.

I was looking to have my carpets cleaned, especially with a little one and my wife's toy poodle, who isn't the best at going outside. I found A Step Above Carpet Cleaning and thought it was cool that we share the same first name. We scheduled an appointment for a Saturday, and they arrived right on time, even calling my wife to let her know they were on their way. After a quick measurement of the area, they got started promptly. My place isn't too large, about 1300 sq ft, but it does have stairs that are carpeted. They worked quickly and thoroughly, finishing in under an hour. The carpets took another hour or two to dry completely. The team did an amazing job, and they removed nearly all the stains, including a red doggie mess that was hidden under the sofa. I was really impressed they got that out! If you're looking to have your carpets cleaned, I highly recommend reaching out to A Step Above Carpet Cleaning. Their prices are very reasonable, and their quick service will definitely bring me back.

this is the fourth time i've had my carpets cleaned since moving into my house, and i have to say, the results are the best so far. my carpets look fresher and have stayed cleaner for a much longer time compared to the other companies i've tried. usually, the stains in the busy areas come back quickly, but after miles from a step above carpet cleaning did the job, those stains still haven't come back, even after several weeks. they were friendly and took great care with my furniture and my schedule. i'll definitely call them again next time i need my carpets cleaned.

I needed a last-minute carpet cleaning before my surgery, so I called to see if I could get an appointment since I would be stuck on the couch for a while. The office staff was very accommodating and managed to fit me in just before my surgery. Jack came over to handle the cleaning. I had used their services before, and he was the technician then too. Both times, I had my stairs and sofa cleaned, and Jack did an outstanding job on both occasions. I have two dogs, and he managed to remove all the dog hair, leaving my couch looking brand new! He takes his time and doesn’t rush out in just 20 minutes like some other services I've experienced. I definitely plan to use A Step Above Carpet Cleaning many more times in the future.

Fantastic service and excellent results! We contacted A Step Above Carpet Cleaning for a quote, and Donald helped us set up our appointment. Our home had a lot of dust from nearby construction and seasonal pollen. Donald was very friendly, flexible with our timing, and answered all our questions. Jack was our technician and called us before arriving to make sure we had no concerns. When he got here, he walked through our home before starting the carpet cleaning. Jack was able to update our request by adding an extra rug and leaving out our second couch. He was very professional, answered all our questions, and even helped move our pets and kids from room to room as he worked. The whole cleaning took less time than we expected, and the carpets and rugs dried within a couple of hours. We are very happy with the results and will definitely use this service again!

I had an incredible experience with my carpet cleaning service! The technician went above and beyond by cutting his vacation short to fit in my urgent cleaning needs. To my surprise, he was able to clean areas I thought were beyond hope. The results were spectacular! While cleaning the carpets, he also noticed my tile and grout were really stained. He suggested a super hot pressurized steam cleaning for those surfaces as well, and the transformation was amazing! My kitchen and bathroom floors look brand new now. I wanted to share that after my initial review, the technician has done even more fantastic work for me. He cleaned a minivan I recently purchased that had a filthy interior. Thanks to his efforts, it looks almost new again! I highly recommend this service for anyone in Birmingham.

**Review for a Fantastic Dry Carpet Cleaning Service:** Recently, I had the opportunity to use a dry carpet cleaning service, and Donald was the technician assigned to me. I have to express, I am truly amazed by the outcomes. The entire process from beginning to end was simply remarkable. The customer service provided by this carpet cleaning service was of the highest standard. Arranging an appointment was a breeze and suited my schedule, and the team was proficient, polite, and well-informed. They were capable of answering all my inquiries and assuaged any doubts I had about the cleaning process. When it was time for the actual cleaning, the results were stunning. My carpets appeared as good as new once the cleaning was done. The dry cleaning method they employ is genuinely effective, leaving no trace behind and enabling me to step on my carpets immediately. The meticulousness and dedication that the technicians, like Donald, put into their work was apparent, and I couldn't be more content with the final result. In conclusion, I would strongly recommend this dry carpet cleaning service to anyone in Birmingham in need of professional carpet cleaning services. Their superior customer service, efficient cleaning methods, and excellent results distinguish them from other competitors. I will surely be using their services again in the future.

Very responsive and professional service. The quality of the carpet cleaning went beyond what I expected. Kingston took time to explain each step of the cleaning process and made sure to protect my home by wearing shoe covers, setting up a bug screen, and being careful around the walls. I was especially impressed that the carpets were not left soaking wet like with other cleaners. I also noticed Kingston got down on hands and knees to clean all the edges and crevices along the baseboards, which I’ve never seen before. I’m not sure about comparing prices, but the results were definitely worth it. They truly earned their high rating.

The stylist who cuts my hair suggested that we look into carpet cleaning during her recent visit to our home. She highly recommended A Step Above Carpet Cleaning, saying they do an excellent job at very fair prices. She mentioned that she had her 1300 sq ft home cleaned for under $400, and if I just wanted the large living room and master bedroom done, it would be very reasonable. I decided to call them right away and they scheduled an appointment for today at 1 p.m. Miles was the technician who arrived, and he was absolutely fantastic. He showed up right on time, which was a nice change from my experiences with other service providers. Miles was a true professional—patient, thorough, and he explained all my options without cutting any corners. I couldn’t be more satisfied. This was our first time getting the carpets cleaned, and when I walked into the living room and saw the vacuum patterns looking like a perfectly manicured baseball diamond, I was amazed. I told him he was a vacuuming Ninja! He credited the machine, but I know no machine could achieve that level of clean on its own. I completely agree with my stylist that their prices for services are extremely reasonable, and we plan to have the other rooms done once my husband is home in a few days. I've moved enough furniture for this week! Thank you so much, A Step Above Carpet Cleaning!

I really liked how simple it was to get an online quote for carpet cleaning. Scheduling for a Friday morning worked perfectly for us, and Kingston arrived right on time. He was polite, explained the whole process, respected our home, and did a fantastic job cleaning our carpets. We have one room that gets a lot of foot traffic, and Kingston clearly explained what the cleaning could and couldn’t fix. In the past, I had some worries about carpet cleaning because of bad experiences elsewhere, but I’m so glad we tried this service!