V & W Supply Co Inc

We placed a large order with VW in August for a whole home remodel — multiple bathrooms, a kitchen, and a $6,000 clawfoot tub. At first, the ordering process went smoothly, and our salesperson, Angie, was nice to work with.

After the order, communication became difficult. Updates on a backordered sink were hard to get, and calls and emails often went unanswered for weeks.

The biggest issue was with the tub feet. We picked the finish based on a picture and guidance from the sales team, but when the tub arrived, the feet didn’t match. Another employee later told us the sample image had been mislabeled.

We expected the store to fix this with the vendor, but we were told we’d have to pay return shipping, a potential restocking fee, and new freight for the replacement feet. After numerous unanswered calls, I was finally able to get email contact with the sales manager, Jeremy, to try and reach a fair solution. He gave limited responses over several weeks. In the end, the fees were still passed on to us despite never getting a final answer from Jeremy.

For a project this size, we expected better communication and more proactive support. I’m sharing this so others know what to expect and are aware of the difficulties in resolving issues with VW.

Great service!

Best plumbing supply house in town