Swimming Pool Contractor reviews in Birmingham, Alabama

After having a terrible experience with a pool crew from Gardendale I started looking around for help. Fortunately I ran across Elite Pool. They fixed what the first company messed up. They were some of the nicest people you could ever meet. After repairing my skimmer facing it started to have a small leak. But just as they told me they stand behind their work. They came out and stopped the leak, and I couldn’t be happier. I wish I had known about them from the beginning. Benjamin is a great guy. He’s the one that stopped my leak. Very courteous and friendly young man.

We have been more than pleased with our results from this company, and our service technician JUSTIN has been absolutely a delightful person to have working for them. He is dedicated to helping us figure out our best options, he’s always eager to make sure we are happy with his performance and he just has the best demeanor about him!!! I would definitely recommend Elite pools for your needs!
Judy ROWE
Alice ROWE Fell.

Dependable and courteous. My pool went green this year during an illness. Wayne is working on getting it clear and it already looks so much better. Wayne has been great to take pictures of the progress since I was not at home. Highly recommend.

On time for an early appointment. Did a great job removing the pool cover and putting it up in my She Shed. Cleaned the pool as well as possible. They will return to clean again when the stuff in the water sinks to the bottom. Dependable company!

They put a new liner in our inground vinyl liner pool. We have had this pool for over 40 years and this is our 4th liner replacement. Benjamin did a fantastic job. By far the best installation we have ever had. And Fae is the finest pool tech we have ever had.

They replaced my vinyl pool liner and upgraded my pool control panel to include a light in the pool. Job finished Aug 2022.
They an amazing job.
There were some unforeseen delays due needing to upgrade my electrical system. I am so glad this was discovered! I was sitting on a potentially dangerous problem!!! The electrical work was done by an electrician of my choosing. They took their time with me until I could understand the issue. I had a few questions over several weeks and they were professional and pleasant throughout. Even when the electric portion was being taken care of they kept in contact with me so they knew they’d be ready to install once my electrical system was up to standard requirements.
The pool lining is beautifully installed and system easy to use.

JUST as, if not more, importantly, I have used them throughout the winter to maintain my pool without a cover. I could NOT be more satisfied! I bought my property 2019 and was a new pool owner.
They are the 3rd company I have used.
Now that I am more experienced, I cannot see myself needing to switch due to poor customer service or poor quality maintenance members.

I happily give them 5 stars in the categories of - pool liner replacement with repairs and pool light added - evaluation of pool system, - maintenance.

Charles was very thorough & did an excellent job . Customer service was outstanding. I highly recommend for any pool issues. Fixed my plumbing issue very promptly & got me back in business. Very pleased with the service

I am so pleased with Elite Pools! They were quick to respond to me, courteous, professional, and did an outstanding job. Benjamin was great! He communicated with me on his arrival and was patient in answering all of my questions. I would recommend these guys 100%.

Elite provides my regular maintenance and they installed deck jets in my in ground pool. They are professional and reliable. Quality work. Very good at communication and customer service.

The guys worked from the time they arrived. They explained what they were doing because I had questions, and were very nice! I highly recommend Elite Pool Services! I can’t wait for them to come back and open it back up, I miss it already😕

Needed a pool light replaced quickly for a pool party. Elite came through like a champ, and even came back the next day to replace the corroded gasket around the light, which probably caused it to fail in the first place. The technician was great, and very friendly.

Had a great experience with Kyle from Elite Pool Service. He was able to fix the issue we was having with our pool. He took his time answering all the questions we had and was very knowledgeable. I would highly recommend Elite Pool Service!

Elite pools has been servicing our pool since the original build. They’ve handled any maintenance, warranty or equipment issues easily and timely. Kyle, the service manager, is on top of appointments and created a proactive service plan to maintain the long term health of the pool! Highly recommended Kyle and Elite!

Our experience with Elite Pool Services was great! Knowledgeable technician and a helpful office staff to start, the detailed digital proposal made signing and paying easy, and the job was done quickly and efficiently! Highly recommend!

Elite's pool technician, Cole was very courteous, knowledgeable and professional. He explained what was needed to handle our algae problem and handled it promptly. I would highly recommend them and will use them for my pool needs going forward.

My call was received by the scheduler/receptionist and I was very pleased with her ability and professionalism. Once the crew came for the call, it appears everything was done as expected, with the exception of chlorine tabs being replaced in the chlorinator. The chamber was left unfilled. I was under the impression that the rather lofty cost included all necessary chemicals.

My pool is covered during Fall & Winter so spring opening & cleaning is a mess. This year I hired Elite to do this work. The technicians were polite, efficient and effective. They did an excellent job. The pool was clean and ready for swimming almost overnight. I’m pleased with my choice. I have contracted with them for seasonal services and Fall closing. I’m sure I will not be disappointed. I would have no reservations about recommending this company.

Had a pressure gauge replaced on the filter earlier this week by Wayne who was very knowledgeable about all operations regarding the pump and filter. Gave me some great tips for maintaining my system. Will definitely ask for him again when any work is needed. Great service all the way around!

Elite did a great job. My filter pump had a bad leak. The normal company I used told me it would be at least 3 weeks. So I did the “repair” myself. Elite showed up a week later since it still had a small leak and Stephen fixed my repair. All good!

Really frustrating experience just trying to get a quote on a new pool. Initially they were super responsive and came out to talk with me. I ended up spending a good bit of time talking through options and they told me they'd get a quote to me. Several months passed and despite several attempts to contact them I still can't get a quote. I did get a number of emails asking if I was satisfied with my service...I'd recommend them if you'd like to get added to an e-mail list but not if you are actually looking for a quote.

Whether you need pool supplies or service, Elite has got you covered! The store employees are so helpful and knowledgeable, and Wayne with the service side of it was SO helpful when he came to the house and answered all of my questions and concerns ( which was a lot cause we’re first time pool owners). We called the store and talked to Shannon about a problem we had been dealing with on our filter, and she immediately told us what we needed and she was absolutely spot on! Can’t say enough good things about Elite Pool Services!